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Customer reviews

Rating 4.7 out of 5 stars with 144 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the Surface Pro's portability, battery life, and build quality. Many users find the device performs well, with a fast processor and a bright screen, while remaining lightweight and dissipating heat effectively. However, some customers are negative about the limited port selection and the storage capacity. The form factor of the 12" screen is also a point of discussion.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 144 reviews
  • Rated 5 out of 5 stars

    The Ultimate Hybrid Laptops Power w/Tablet freedom

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet is a game changer — the perfect bridge between laptop power and tablet freedom, giving you full-size computer flexibility in a sleek, grab-and-go package. If you’re torn between a laptop and a tablet, this is the decision-maker: it combines tablet convenience with the reliability and versatility of a full computer. Fast, portable, and unexpectedly powerful — it turns on-the-go work, creativity, and entertainment into effortless everyday performance.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2nd surface pro. If you rely on Microsoft365, onedrive, onenote, high quality video for meeting/interview, and a top-notch monitor for entertainment use, that 12inch sp will be your dream product. Best product for business trip/conference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Tablet Laptop Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying out a Lenovo Yoga for dual use case of tablet for taking notes with stylus and use as a laptop, ended up switching to this device. Much better than the other for my style of note taking. Was skeptical of the Snapdragon processor being able to handle specific software needed for coursework but all has gone well. The Lenovo had an impressive display but this one is fine too.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Port selection, Screen brightness

    Rated 2 out of 5 stars

    traded it in for an hp model

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is small, adapter needed to be purchased to connect to outlet, didn't like easel stand, power connection on top side of screen is awkward, no portal to plug in a mouse.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    An actual portable windows machine!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife needed something portable for her crafting and shirt making! This 100% fit the bill. Tablet mode makes it where she can be productive in the car too! Works well with a usb hub for peripherals too.

    I would recommend this to a friend
  • Cons mentioned:
    Port selection

    Rated 5 out of 5 stars

    Microsoft Surface > iPad/iMac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been loving this laptop since I got it. The only thing I wish was that there was a USB c connector on the opposite side so there's one on each side. Other than that, been loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Glad i got it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded from my surface pro 7 that i've had for years to this Surface pro 12. Glad i made the switch. Its Perfect blend of portability, performance, value, for work and personal use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second Surface! It’s a great in between of a tablet and full PC when I need! Highly recommend for those that don’t like carrying a tablet and laptop when traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfect for work and personal use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this product! This has been perfect for work and personal use. My job requires me to walk around a lot and this is much easier to carry than a regular lap top.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The new surface is a great toy to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect gift. It’s a perfect blend between a laptop and a tablet. The battery lasts longer then any computer/tablet I have ever had. I am enjoying all the features. Great gift.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for on the go work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm always on the move and this surface meets my needs wonderfully. It's got good memory, storage, and it never takes up much room in my bag.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to use and easy for travel. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Surface Pro and I'm still a loyal customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time surface pro fan, this is my second device of this kind as it was time for an upgrade. Microsoft truly has done it again with this version. The operating system is great for work, fast, efficient, and effective. I love the ability to use it as a tablet with a stylus to take on the go notes, and overall I'm very happy with my device. Shipping was prompt, and the cost was well worth it. (Though I did shop on Black Friday). Highly recommend this device!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Must Have Accessory for Surface Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 4th Surface Pro. All have this great Keyboard. If you have a Surface Pro, you need this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The new classic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new “Classic”. This device is efficient and friendly to use in any situation. From day one the device has been creating and helping me expand my business.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Makes complete sense.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you aren’t looking for a powerhouse this makes perfect sense. Portable and I connect it to two monitors when I need more screen. Does everything I need it to.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    great device for vacation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and weight of the surface pro . It is perfect for a traveling device both for staying connected while traveling and to watch movi2s on airplanes.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, just what I needed. Battery lasts me like 3 days because I don't use it a lot.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the migration to Snapdragon processors i am just not impressed with the performance, sitting next to an AMD Ryzen 7 and an Intel i5 (13th generation), it still lags behind in overall performance. Storage is performant, recalling items is snappy, but opening browsers, installing updates, or manuevering through Microsoft Office is still not as performant as the non-ARM based counterparts. It is not a BAD device, it was just underwhelming for the hype, and for the price. MSRP of $800+, I had expected more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the MS Surface, fits very easily into any backpack and it is a very powerful machine!

    I would recommend this to a friend
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