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Customer Ratings & Reviews

$1,699.99

Customer reviews

Rating 4.6 out of 5 stars with 1327 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,327 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 1st ever surface pro, loved it so much I had to upgrade it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent my son loves it! it does everything he needed plus more

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the first one. Operating system errors. The replacement was easy and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up to date and tech easy to use. Smooth and versatile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Best Team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable Team Members, polite, competent, and confidence!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around great experience!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the service at the store, through delivery, to the actual product quality, five stars across the board.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed an updated laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an updated laptop for school and this is the one that fits my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy yourself a Surface!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device- exactly what I was needing- you should buy this!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy's Price Matching Policy is Fraud.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, but Best Buy changed their price match policy post purchase, saying they won't match prices during the lead up to and after Black Friday. Changing their price matching policy on purchases made just before Black Friday is basically a scam. The price has since dropped over $200 since purchase under two weeks ago...and they won't match the price available from numerous other retailers. They lost my future business over this deceitful policy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You will like it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the OLED screen and seems much faster. Remember it's an ARM CPU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop to be on the move with. Very good versatility. Small but packs a punch in all departments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro is epic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It is lighting fast. and i love that it converts to a mini laptop or a tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and battery life. Very fast and lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. It’s easy to use and see all the content.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best HD feature.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great HD feature! Love the storage capacity and BB delivered very quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ❤️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality of Microsoft love the touchscreen scratched proof

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect hardware and mobility it’s Best Choice, recomended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fiee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product works well no issues buy this item yesss

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I've ever had. Love the possibilities of having a pc that's also a laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Surface Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered surface on 12/12/25 and it is now 12/31/25 and still have not received it . It was supposed to have arrived 12/19/25. Have talked to an 800# twice , chatted with a person and talked to a store manager and NO ONE can tell me where it is or when it will be here. There are no updates or follow ups from anyone. Worst customer service ever. Website states My credit card will not be charged until “delayed items” are shipped. My card was charged on 12/12/25 and still no product. I should automatically get the $400 discount. Not a gift card cause I probably will not shop Best Buy again.

    I would recommend this to a friend
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