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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 555 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 555 reviews
  • Rated 5 out of 5 stars

    Frisco's

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves shopping here at best. Buy and loves her new kitchen aid. Stand mixer, she has made bread and ice cream so far. Thanks again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It could have been great!!!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The oven is amazing. I love the capacity and the various cooking modes. Ive owned this range for 11 months and just recently had to have a switch replaced as it was turning on by itself. Theres also a recall due the cooktop easily turning on if the knobs are brushed as someone walks past. The fix, they give you a warning sticker. A sticker!!! Really!!! If thats not enough reason to regret my purchase. The lettering on the knobs are also coming off. Mild dish soap and water removes the lettering on a $1200+ range. Wow. Ok no big deal just replace them right. THEY'RE $50 each to replace. So disappointed in LG.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice set I highly recommend this I don’t have anything bad to say other than don’t over stuff your washing machine I got the smaller set because that’s all that works in the space I have make sure you dry the bubble inside the washer after each use it will make your washing machines last longer also make sure you leave the washer door crack or you will get a smell that you can’t get rid of and that goes for any front loader both units together are about 5.9 or 6 ft tall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best range

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Have always had a whirlpool or LG stove. We were building and we splurged on this monogram range. Absolutely love it it works great the temperature on the stove top is amazing, you can have a simmer or have it really hot. The oven is also amazing, I literally have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for help with price matching. After talking to someone on the phone you honeyed the price match.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dacor range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE my new Dacor range. It cooks and bakes beautifully. My Thanksgiving giving turkey was cooking-show worthy; beautiful, moist and delicious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bosch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is smooth and quiet. I like the stainless steel look .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BLACK FRIDAY....BLACK MOLD....BEWARE!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST BUY….BLACK FRIDAY, BLACK MOLD….BEWARE!!! I have been purchasing appliances from Best Buy for years; all is GREAT until something goes WRONG! Then Best Buy and their insurance companies deny, divert, and disappear! The last appliances I purchased from Best Buy included a dishwasher with delivery and installation. It was installed incorrectly or it was defective to begin with. The drain line ruptured and cause black mold and mildew issues; damaging the new flooring and cabinets in a new custom built home. Best Buy diverted the claim to contracted installer, CRST. CRST first denied the claim stating they did not install. After proving that they installed, CRST denied the claim saying a rodent caused the rupture. After proving that a rodent did not cause the rupture, CRST agreed and forwarded the claim their 3rd party installer (Subsonic Deliveries And Installations LLC ) and Subsonic’s insurance company Sutton Specialty Insurance Company and/or Golden State Claims Adjusters. It has become a spiders web to know which insurance company is responsible. Golden State Claims Adjusters states they didn’t provide coverage and Sutton Specialty is stating Golden State did provide coverage. All I know, is I purchased the Dishwasher from Best Buy, with delivery and installation; and their contractors installed it incorrectly! I now have a BLACK MOLD AND MILDEW PROBLEM that cost over $26,000 to repair. I To date, Golden State has denied the claim due to no coverage, CRST has switch horses and has denied the claim AND has confirmed that they may have sent the claim to the incorrect insurance company and will forward the claim to the correct insurance company though CRST has denied it….which makes no sense. And Sutton Specialty Insurance has disappeared from contact though the Washington State Labor and Industries website lists them as the insurance company, and BEST BUY has disappeared from taking responsibility. So, if you want to buy appliances this BLACK FRIDAY or sooner, or later….DON’T purchase them from Best Buy with delivery and installation, you may think you are saving $$$ but it could likely cost you $26,000 or more in damages. Not to mention the irritation of writing a review like this, dealing with BEST BUY management, dealing with Insurance companies and insurance adjusters.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Haseena

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and updated appliances I love best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product and service. I highly recommend if you are having any doubts

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great functions!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Range so far, the air fryer is awesome as well as the upper and lower oven feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very professional installation, highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good add on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent add-on. It takes away the worry. I would recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Oven with no temperature setting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This oven only has three settings one for bake at 350 two for broil, which are high and low. The manual is written in a foreign language and it’s very difficult to discern how to get out temperature that is not 350 on the bake. It’s also impossible to know what the temperature is for the broil for high or low. Geek Squad, does not supply any service for this item. Once you take it home, you’re stuck with it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Typical Samsung product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted a year and then err code that won’t let it start. To have some out to fix it it’ll coast a minimum of $400. Do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total Tech waste or not…depends if BB supports it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure if Total Tech is useful because my plan was cancelled by Best Buy without my knowledge?! I opened a case with the customer service using the 800 number and it has been more than 5 days and no resolve! BB charged me for the plan and did not refund me but still cancelled my plan. Their customer service is slow and inefficient until they call or email me with a response/resolution (which shd have been within 24-48 hrs)!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG Combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the LG Combo unit is a very good purchase. The resl yest comes ip at Thanksgiving when we hsve the kids in for Thanksgiving Dinner. The microwave is being used the most at this time. It heats up all items very fast and in a shorter time period. I am a little disappointed that the panel doesn’t light up when touched. It doesn’t have a sleep mode as the demo in the store that I saw in the store.I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind Guaranteed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investing in electronics and appliances is an important decision, and ensuring their longevity and performance is paramount. That's why I'm thrilled to share my experience with Best Buy's Monthly Protection Plan, offering coverage for up to 24 months. From the moment I purchased the plan, I felt a sense of reassurance knowing that my investment was safeguarded against unexpected mishaps and malfunctions. Whether it's a new smartphone, laptop, or kitchen appliance, the Monthly Protection Plan provides comprehensive coverage that goes above and beyond the manufacturer's warranty. One of the standout features of this protection plan is its flexibility. Unlike traditional extended warranties, which require a one-time upfront payment, Best Buy's Monthly Protection Plan allows for convenient monthly payments. This not only makes it more accessible to budget-conscious consumers but also provides the flexibility to adjust coverage as needed. The coverage itself is extensive, offering protection against a wide range of issues, including accidental damage, mechanical and electrical failures, and even normal wear and tear. Whether it's a cracked screen, water damage, or a faulty component, I can rest easy knowing that Best Buy has me covered. What sets Best Buy's Monthly Protection Plan apart is its commitment to customer satisfaction. The claims process is straightforward and hassle-free, with dedicated support staff ready to assist every step of the way. Whether I need to file a claim online or speak with a representative in-store, the process is quick and efficient, minimizing downtime and inconvenience. Furthermore, the Monthly Protection Plan provides additional benefits beyond just repairs and replacements. Depending on the plan selected, I may also have access to tech support, battery replacement, and even product upgrades, ensuring that I always have the latest technology at my fingertips. In conclusion, Best Buy's Monthly Protection Plan offers peace of mind like no other. With flexible payment options, comprehensive coverage, and exceptional customer service, it's the ultimate solution for protecting your valuable electronics and appliances. Whether you're a casual consumer or a tech enthusiast, I highly recommend investing in this invaluable safeguard for your peace of mind and continued enjoyment of your favorite devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maxie

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the plan in the event it is needed. I have purchased in the past and had excellent results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent plan, I pay the yearly membership fee and have saved so much money as I bought all new appliances, it has more affordable than paying for individual plans.

    I would recommend this to a friend
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