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Customer reviews

Rating 4 out of 5 stars with 182 reviews

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76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 182 reviews
  • Rated 4 out of 5 stars

    Does the Job with a few Caveats.

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    Posted .
    Owned for 2 weeks when reviewed.

    It's not the fastest charging case despite being USB-C and it doesn't charge the phone as fast either but it gets the job done. It can even wirelessly charge. You have to take off the case to plug it into a computer and it's tough to remove from the case but it feels sturdy. The back LED lights display charging after you press the button but they don't stay illuminated. Also, THERE ARE NO FRONT LED LIGHTS FOR BETTER SELFIES. The description falsely stated that and that should be corrected. I almost fully charged my phone in testing it on Day 1. Not bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mophie-Juice Pack Phone Case

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    Posted .
    Owned for 1 week when reviewed.

    This is a good back up battery for Samsung Galaxy Note phones.It doesn't require cords when I'm traveling and all I have to do is hit a button.It adds a little weight but the phone cover protection is well worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .

    This case does not last very long and after certain amount of time it falls apart.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pros outweigh the Cons

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    Posted .

    Great feel to it, light and doesn't add crazy bulk to an already slim design. I've used Mophie products for many years and expected this product to deliver. Plus: USB C plug in, Q Wireless, light weight, fully charged phone in morning with fully charged case should get you through the day no problem. Cons: battery test took my Note 9 all the way down to -5%, turned on the Mophie case and it charged me back to -40% and was done. Come on now I expect at LEAST 1 full charge. Priced at 89.00 from Best Buy normal price for Mophie cases, hasnt been in stock at store since purchased. This is my daily case I would recommend but just know youre only going to get about 40% charge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sweet Sorrow

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    Posted .

    Case is built tight. It provides good impact resistance. Provides a really nice firm non-slip grip. Recharging is simple. Just press the button twice and it'll start charging the phone. However it does not provide a true one-to-one connection from C connector of the phone to C connector of the external juice pack for some reason. If you want to use Android Auto don't get this juice pack. If you want to use Mirroring or the DX function don't get the juice pack. None of these functions will work with this case attached. I spent days troubleshooting, Best Buy spent a few hours trying to figure it out. Took the Samsung Galaxy Note 9 out of the juice pack and everything worked. Android Auto, Mirroring and DX. Put phone back into the case none of functions would work. Additionally wireless charging causes the back of the juice pack to become very hot! In just 20 minutes time providing minimal charge in the process. I would not recommend this to anyone that wants to use any of those features. But if you're looking for a good battery pack to get you through a tight spot this is the one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for some extra battery but dang that bulk

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    Posted .

    If you need extra battery, this is a great case for you. But if you hate added bulk or weight, avoid at all costs. It makes this beautiful thin phone feel and look like a brick. I also experienced some issues while trying to charge both at the same time. Once the phone was charged, sometimes it wouldn’t continue charging the case. I had to press the button on the back. I ended up returning it because the added battery life didn’t justify the added bulk for me, personally.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    expensive for a charger that only charges 50 to 80

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    Posted .
    Owned for 3 weeks when reviewed.

    I would have to say agree with the reviews i have read on this product. It seems to fully charge to only 50 or 80 percent of phones battery. I use it as a back up, however for the money on a long day when I'm out in the field away from any power source i expect not the bare minimum but a full charge. For a well known name brand product i would think your product would speak for itself in quality, durability and overall work better than the cheap batteries marketed. For the price of this charger i could have bought two chargers and a power bank. The idea of this product is to have a light weight charger that easy to use, simple to hold and worth the cost of not having to carry multiple chargers or power banks. I found ease of fitment a bit getting use to, but after a few tries you realize firm and steady is the way to go. if you are heavy handed with this item you most likely will either break your phone or the charger. With the 10 already on the market who knows if they will update this make it a easy to insert your phone without doing damage to either product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good to a point for extra juice when needed

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    Posted .

    Gives an extra boost to the battery if you forget to charge phone and busy. It is not the same size nor capacity as the built in battery as other's have mentioned so not like a second battery but believe it is 35%ish capacity ? The physical size is fairly compact and does not add a lot extra to the phone. Just nice to have that extra power when you need it and no place to charge. Wish the price was less given the battery capacity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adds a decent amount of battery life and good prot

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    Posted .
    Owned for 3 weeks when reviewed.

    Adds about 50% more battery. Case protects the phone pretty well and isn't too bulky. Has problems running android auto through the port in the case and it won't automatically charge your phone you have to turn it on by holding the button on the back. Other than the android auto annoyance it gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but not what I expected

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    Posted .
    Owned for 1 week when reviewed.

    i love having this at my disposal. I work long hours so it comes in handy. The only gripe I have is that it only lasts a few hours when charging my phone. That's it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great idea

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    Posted .

    I love the idea of having the battery charger added to the case. Only concerns were, will the battery charge/drain battery if it's always plugged in? I don't want to hurt the battery life so new into the phone. Will it hurt that, right out of the gate? Also, it's a little too bulky to use daily, if I don't yet need the extended battery life. Mainly planning to use it once my battery life on my phone goes some.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average is about it.

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    Posted .
    Owned for 4 months when reviewed.

    Pros: 1. Not too heavy. 2. Doesn't have heat issues. 3. Provides a tight seal around phone. 4. Supports wireless charging. Cons: 1. Will give you about 50% of a phone charge. 2. Does not work with Android Auto. 3. Really expensive. Given the pros and cons, I'd give it 3 stars, but I feel that is generous. The no android auto support is a major drawback given the fact that it is really hard to get in and out of the case. What is really weird is we have an S8+ in the household with a mophie case which does support android auto. I can't, for the life of me, figure out why it would support that phone but they can't seem to figure out how to get it to support the Note 9. It does it's job, charging the phone when not near a charger, and that's it. For the price, android auto support isn't asking too much.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Reduces need to carry an extra battery pack

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    Posted .

    This juice pack adds weight though trade off is power when running low and you don't want to carry an extra battery pack, charging block and cables. You don't get to 100% though the "back up" charge will get you past 50% enough to get you back to where you can charge your phone. Awesome for those on the road or travelling. I scored this 4 out of 5 as I don't have another product to compare this to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good battery case

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    Posted .

    Good battery case. Gives an extra 50% battery increase. Quality is good. Drawbacks are my Samsung wireless chargers (including the new DUO) only charge the phone to 100%, will not fully charge case. Another issue is the USB will only charge, cannot use DEX, sync, plug adaptors in, etc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great emergency power

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    Posted .
    Owned for 1 month when reviewed.

    I got it because my phone had a weird two week issue of draining rather quickly during the day. I have long work days and wanted to make sure I would have some juice left at the end of the day. It gives my phone about an extra 30% charge. It would be nice if it could charge higher, but it does what it c I s supposed to do. Not too bulky, surprisingly, but I wish they had made the port support monitors and accessories- it is a pain to rip off and on to connect to the phone's usb-c port, and my wired headphones don't work through the case

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Functional. Simple. Slim.

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    Posted .

    It's slim and functional. I can recharge my phone on my wireless charging pad without removing case. I also purchased it so I could insert a magnet inside for a mophie car mount I already had. Great luttle case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality?

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    Posted .
    Owned for 1.5 years when reviewed.

    I love, love, love my mophie packs. Not sure what happened to this one but it did end up falling apart and I had to purchase a new one. Never had that happen before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Charger

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    Posted .
    Owned for 1 year when reviewed.

    Works well and holds a charge a decent amouny of time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Charger

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    Posted .
    Owned for 1 week when reviewed.

    I'm on my phone all day long answering email from clients as well as employees. Before this charger I carried a charging block extra cable with me. Now no more wires.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek Design

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    Posted .

    For an external battery case I feel that this has a really good grip to it as well as a lighter weight than some others I have seen. It isn't extremely bulky which was what one of my concerns with this type of case was. It slid right on the phone with ease and holds battery life well.

    I would recommend this to a friend