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Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.6 out of 5 stars with 384 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the Zenbook A14 for its portability, fantastic battery life, and overall performance. The processor speed stands out for everyday tasks and AI, while the screen quality and lightweight design are also appreciated. However, some customers have reported issues with the cosmetic condition of the computer upon arrival, such as stains and scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 384 reviews
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Loving the ASUS Zenbook

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute love this laptop. I went from an mac book to this ASUS and I'm loving it. It's easy to use and looks stylish all the same. I got the beige because it gave it that luxury look. Battery last a long time. I'm an author so I my laptop is everything. It's everything I need and more. Super portable and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    GOOD LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its light weight, its large battery and its elegant design. Its 14-inch OLED screen is one of its strengths: vibrant colors, deep blacks and good sharpness, ideal for series, movies or working with several open windows.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Processor speed

    Rated 4 out of 5 stars

    Great laptop, would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great travel laptop. Insanely light weight. Great keyboard. Screen is good. Doesn't get super bright but its good enough. Speakers are not great. The ARM processor is quick and battery life is more than all day. Highly recommend for the right price, the original price tag is a little too high IMO

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Lightweight companion

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be one of the lightest laptop ive ever used ! lighter than the macbook air. I been using my old Zenbook OLED for two years which i loved because it was lightweight and had a stunning eye strain free OLED display. When i saw asus announce this laptop, I had to jump the bullet right away and purchase this new zenbook and i am not disappointed. it has a larger display while being lighter. The Only issue i have with this laptop is its snapdragon arm chip. its fast and all but emulating apps slows its performance down unlike apple m chips on macbooks where everything is almost native now. so fi your thinking of running games on this device ? forget it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 3 out of 5 stars

    Zen, spoiled by uderbaked Windows 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary: This laptop a gorgeous screen marred by color fringing, which is entirely Windows fault! More details: If you ever use small font sizes, forget this laptop: the small characters will look blurry and/or will show color fringing, as in the attached photo. However, if you only use huge fonts (>=12 pt) or only play games, then this issue will probably not affect you. Pros: * extremely light * bright, colorful, gorgeous OLED screen * long-lasting battery Cons: * display marred by color fringing: At the vertical resolution of 1200 pixels, small text has visibly jagged edges if one does not use anti-aliasing. Windows approach to anti-aliasing is called ClearType, which uses the fact that each pixel is made up of red, green, and blue sub-pixels. ClearType smooths the fonts at the sub-pixel level so the fonts appear sharp on traditional LCD screens, which use simple row or column sub-pixel arrangements. However, on OLED monitors it fails miserably because ClearType does not support more complex sub-pixel arrangements commonly used in OLED displays (see https://www.reddit.com/r/SteamDeck/comments/185biuu/no_one_is_talking_about_the_subpixel_arrangement/). This results in color fringing, as you can see in the attached photo. After playing around with Windows 11 ClearType settings, I was able to reduce the fringing, but it never went away completely. There is a way around this: a 3rd-pary open-source MacType tool (https://github.com/snowie2000/mactype) allows you to use more advanced font smoothing that plays better with OLED screens. However, this tool does NOT work on Qualcomm (ARM) CPUs, and the creator stated that they are not planning on making the tool ARM-compatible any time soon. Because of this, I returned this laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sasha,

      Thank you for your feedback regarding the ASUS UX3407QA Laptop. We regret that the display issue impacted your experience and led to a return of the device. Your observations concerning ClearType and its performance on OLED panels are appreciated and will be forwarded to our product and software teams for review. We remain committed to delivering solutions that meet user expectations.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2507000882-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Performance and Value — ASUS Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an ASUS laptop from Best Buy and have been very happy with it so far. The laptop performs smoothly, boots up quickly, and handles everyday tasks as well as multitasking without any issues. The display is clear and vibrant, and the build quality feels solid and reliable. Buying it from Best Buy made the experience even better thanks to their helpful staff, fair pricing, and easy purchase process. Overall, the ASUS laptop is a great value for the performance, and I’m very satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Really great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is absolutely amazing. I only charge it about once a day and it lasts from 8:00 a.m. beyond 10:00 p.m. it's so light people tell me they feel like they're going to drop it and overall is a great product. I'm so happy that I got such a good deal on it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great product so far! It's very light, runs very smoothly, and is a powerful computer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight easy to carry looks great and runs AutoCAD Lt with ease

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Excelent to carry anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente product! Fast, light, easy to carry, great screen, not a single flaw

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good for home and office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products works perfectly as expected, is thin, light and beautiful. Ideal for office use, normal. Wifi works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Budget Ultra Light Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is fast, powerful for daily home tasks and most importantly light. It is very convenient to carry and use this laptop. The screen has a great resolution and the keyboard feels comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for travelling due to its lightweight. I read some negative reviews regarding its performance. I don't play games and found it more than adequate for general use. I particularly appreciate the HDMI port for such a thin and light laptop. It allows me to extend my desktop to an external monitor of 4K TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The real best buy:)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item arrived in perfect condition, with everything included, and the laptop was in excellent condition, thanks to the Snapdragon processor the battery life is amazing and a very good performance, It was a great offer.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 1 out of 5 stars

    Wanted to love it, but had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised at how fast and light this laptop was. I wanted to love it, but I just couldn’t get past the manufacturing defect. The permanent and very noticeable black smudges were unacceptable for a brand new laptop. The return experience was also horrible. Zero stars for that! I ordered this online, but chose to return in store thinking it would be a smoother process. I waited an hour for a manager since the customer service rep told me that I was not allowed to return it in store since it’s a manufacturing defect and I would need to return it directly to Asus…even though it’s sold and shipped by Best Buy! I spent that hour standing in line and reading through best buys return policy, where it basically told me how convenient it will be to return to store any damaged item. Manager never showed up and eventually rep told me I was “allowed” an exchange… not a full refund. I was exhausted by this point and ended up paying the difference to upgrade to a Mac book air 15”.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BCab,

      Thank you for sharing your experience with the ASUS UX3407QA laptop. We sincerely apologize for the manufacturing defect you encountered and the difficulties faced during the return process at Best Buy. We understand how frustrating this situation must have been, and we regret that it led to your decision to return the unit. Your feedback regarding both product quality and the return experience is important to us, and we will ensure it is passed along to the appropriate teams for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2506017063-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Asus haste the perfect laptop what you need .

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is perfect , system runs very fast and after 2 months using it , I can say it is exactly what i was lucking for . Best Buy and ASUS has whatever you need .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Processor speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The New King of Thin and Lights

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS… IS the new Asus Zenbook A14, a thin and light laptop with honestly some of the best specs I have seen for the price. Asus has paired a 14” FHD+ OLED display with the new Snapdragon X plus processor and a host of pretty impressive features and shoved it into a laptop that weighs almost nothing! With the market becoming significantly more competitive from Windows to Mac laptops, let's see if Asus has concocted the next best thin and light laptop that won’t break the bank! So opening the box, I was honestly surprised by just how much I really enjoy the Zabriskie Beige color on the new A14. I was worried it would come off as more of a feminine color, but I will say it bluntly, this is probably one of the best looking laptops I have ever seen. As far as the material of the exterior, Asus is calling it “Ceraluminum” and feels like a soft textured aluminum to the touch and touts improved resistance to scratches, falls and smudges. I will say that when I review lighter colored laptops, I am always worried they will show scratches or fingerprints rather easily, but whatever dark magic Asus is putting in their laptops has been able to successfully defend itself against my unruly spell of fingerprints. This is truly one of the only laptops that I can say is visually striking and eye-catching. Now that I am done frothing at the mouth over just how good beige can look, lets crack this puppy open and see what this oled screen can do and if asus can continue on its legacy of benchmark setting screens. Opening the A14 you are greeted with a beautiful pantone validated (the gold standard) 60hz oled screen in what is called FHD+ (also referred to as WUXGA) which is essentially a regular HD screen with just a few more pixels. I love that Asus went with a gloss screen as it really shows just how good this oled panel is without sacrificing its clarity. Coming in at 600 nits peak brightness, it is bright enough for almost every setting and to fight off most glare cast by lights. I was originally bummed when I saw that this was an HD screen and not a 2k screen, but honestly… this screen is really pulling its weight! If you put this laptop in front of me and said it was 2k or 4k panel, I would probably believe you! ASUS has struck again with their screen magic. Moving down towards the keyboard, Asus has used its ErgoSense keyboard for the A14 with purple esq hue for the backlighting. The ergosense keys have a soft but poppy feel that just encourages you to keep typing, and the purple hue honestly looks strikingly good on the beige frame. Below the keyboard is a well sized trackpad with Asus build in smart gestures that make day to day life quicker. Moving under the hood, Asus has used the snapdragon X plus processor with 16gb of ram. This is my first CPU that wasn't made by Intel, AMD or apple… and snapdragon didn’t come to play games. The snapdragon X plus just tears through tasks and light gaming while also being wildly power efficient. I mean, I am genuinely getting over 30 hours of screen time consistently… which is wild considering this laptop weighs just more than 2 pounds and almost never gets hot. One thing I want to call attention to real quick is just how many ports this laptop has packed in it for its size. The A14 is packed with a high speed HDMI 2.1 port, two thunderbolt type C ports that also work as display ports, a regular USB-A port and an audio jack! This laptop also charges over either of its Type-C ports which is awesome that you don’t have to buy an overpriced proprietary charger should you lose or break the one that comes with it. My only real complaint when it comes to the Zenbook A14 is that the speakers lack a bit on the low end bass, but that is to be expected from a laptop this size. It has two H/K tuned speakers that fire through the keyboard, and to Asus' credit, these speakers are crystal clear… just not rock your socks off good like pretty much the rest of the A14. As Asus has neared perfection with the Zenbook A14, I genuinely cannot be more blown away with the package that Asus has presented this year while keeping the Zenbook A14 a relatively affordable laptop. While I have gripped at the lack of low end sound, I find that to be a relatively easy problem to look over when we consider that literally almost everything else about this laptop is near perfection and…. Don't we all use headphones at this point anyways?? That being said, the cool part about Best Buy is that they likely have this laptop on display in a store near you, so you don’t just have to take my word for how good it is! BestBuy also has an excellent return policy and even better customer service, so you never have to worry about being stuck with a laptop that just doesn't cut it for you! So there is no harm in testing out to see if the Asus Zenbook A14 is right for your lifestyle. Until next time :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Zenbook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this laptop for about 2 weeks and really like it so far. My trackpad malfunctioned /froze and I had to force restart my laptop - only issue so far. Overall it runs pretty smoothly and the display is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    On the go laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets my expectations. Amazed at how light it is. Excellent screen sharpness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Zenbook A14 14" Windows 11 laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a 13 yr old laptop with non-upgradable Windows 10. Overall, it exceeds my expectations.... and the backlit keyboard is ---AWESOME---

    I would recommend this to a friend
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