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Your price for this item is $699.99

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Rating 4.3 out of 5 stars with 794 reviews

86%would recommend to a friend.
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  • Rated 4 out of 5 stars

    Works great with very little problems setting up.

    Works great with very little problems setting up.

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    Posted .

    First off, we have approximately 2200 sq.ft. of floor space which includes 9 rooms and 2 hallways. The floors are wood, carpet and throw rugs. Along with that two cats which comes into effect for picking up hair. We've used the vacuum now for little over a month, vacuuming twice a week. Battery Life and cleaning time: The battery does need one additional charge before completing the whole home which seems to be around 1 to 1 1/2 hours to complete the charge. So including the charge time it takes about 3 hours to compete the entire home. Though it may take longer to vacuum you do have the time to be doing other activities in the home while the robot takes care of the vacuuming. Cleaning: All in all we were surprised at how well it picks up cat hair and other debris on both surfaces mentioned above and under counters. The vacuum dirt bin is small but seems to hold enough for the size of home it is being used in, only having to empty the dirt bin between charges. At this time we can't really determine if it does a deep clean on the rugs but there is no evidence that it isn't. There were pine needles from the Christmas tree on the rug and the vacuum had no problem picking them up, well I'd say it got 99% of them. On the wood floors there isn't any evidence of scratching and the vacuum is getting under the lips of the counters and along the kick boards well. Another nice ability is that the vacuum gets under the beds, which is hard with a regular vacuum, where there is a lot of dust that accumulates. App, instructions and programing: We have not used the app for manual control of the vacuum but hope to do that in the near future. The app has been easy to use plus with the larger screen on the Tablet makes it easy to set the robot up. Instructions are a little lacking. But was able to work through any questions we had. An example would be the magnetic strip that goes on the floor to prevent the vacuum from entering specific areas. How much do I need to place? I also wonder how well the magnetic strip will hold on carpeting which I haven't had to do. The downside of the initial programing is the screen on the machine is small which makes hard to read. So use the app whenever you can. We have programmed a schedule for cleaning, using the app, with no problem. The unit starts up right on schedule. General: The vacuum has only got stuck twice, once on an item that isn't usually on the floor and once under a TV stand, which it got under once before but must have gotten a big ego and didn't make it the second time. Noise level is comparable to a regular large vacuum though may be a little louder when on a bare floor. I researched all brands of robotic vacuums on the internet and decided on this one for two reasons. 1) The square head seems to be logical for getting into corners better and 2) the app for manual control if you want or need to use it. Summary: I would recommend to a friend and have not found any real downside to the unit at least yet. Since it's only been a month of use I can't give it 5 stars. If it continues to operate at it's current level 5 stars would probably be reached. As for the cats, they seem to tolerate the unit better then the regular vacuum. They seem more interested in watching it then running away from it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I'm About To Return Mine

    I'm About To Return Mine

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    Posted .

    My unit arrived on 08/11/2017 (3 days ago). Since then I have used it for house cleaning (entire floor) and spot cleaning (under the bed, kitchen floor after meals). On the positive side: when the robot works it is a good vacuum cleaner. Turbo mode did well with dry food crumbs, standard household dust/dirt and human hair on both tile and carpet. The combo brush is better for carpet and the spiral blade brush is good for tile. Also the D shape is pretty good at getting close to the edges. Overall it's not as good as a Dyson upright (I have one of those as well), but I highly doubt any robot is. The negative (see attached photos also): 1) The robot refuses to start a job if the battery level is less than 50%. That is a total waste of 1/2 a battery charge! If a job is already in progress, it will go until about 5% and then look for the charging base but if you're moving the robot between rooms or floors and it happens to be less than 50% then you're out of luck and have to charge it up before continuing. Waste of time! 2) If your 2.4GHz and 5GHz WiFi networks have different SSIDs and your mobile device is on 5GHz, then you won't be able to use the Manual Clean (remote control) mode. The Neato app is not smart enough to realize that you are in fact on the same network. The unit only works on 2.4GHz. 3) In the past 3 days since I received the robot, it has dropped off the WiFi network at least 4 times. And this is NOT an issue with my home WiFi router. I have plenty of other devices on 2.4GHz and 5GHz without dropping issues. The software on the unit is 2.2.0 (current as of today). This is one of those cases where a product looks better on paper than in practice.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      This is not typical behavior for our robots. Our customer care team can likely help with your connection issue. Please email otto@neatorobotics.com and include ticket #393468 in the subject line and they will be in touch.

  • Rated 4 out of 5 stars

    Good value

    Good value

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    Posted .

    This is my first “robot vacuum”. It has done very well so far. It does get hung up at times, it helps to have the area picked up ahead of time. My first problem with it, the button sensor for the dust bin needed to be pressed a few times. I really like it but there was a small learning curve that everyone has to deal with in getting an appliance that is new to them. One thing I wish they would improve: if it gets stuck, you have place it back down very close to where you picked it up or it will get lost. We named ours Rosie (Jetsons reference) and she can do all the common areas in one charge.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for taking the time to write your review, Brian! We're really happy to hear how well 'Rosie' has been working for you in your home.

      Your Neato Team.

  • Rated 2 out of 5 stars

    Nice upgrade, but units are built poorly

    Nice upgrade, but units are built poorly

    Posted .

    I've owned / own an XV-11, XV-21 and Botvac 80. I've been a big fan of Neato since they came out with their first product and I still believe in the quality of their LIDAR system to map the room before cleaning. I bought my unit the very first week (Oct 14), but I've held off posting a review until I could work through all of the issues I've had with the unit. Let's start with the positives: - I like the new captive touch interface. Takes a second to adjust to when coming out of the other robots since it's more sensitive. - Nice color screen - easy to read. - Being connected, the day / time automatically gets set for you. - Finally they ditched the Pb batteries and went to Li-ion. I can attest to the fact that in Eco mode, the batteries really do run 2 hours. I can now clean 2000+ sq ft on one charge in Eco mode vs. 2.5 charges with the prior robots. - I don't see a lot of difference between Eco and Turbo modes. Mostly Turbo is a little louder (haven't done the measurement's but probably 5db more) than Eco. Eco picks up dirt just as good as my XV-11. - The new filter is awesome. A quick swipe of the finger gets all the junk off of it. No more vacuuming my filter after every cleaning cycle. - Controlling the robot with my iPhone is nice. Just have to remember to get all the stuff picked up so not to confuse / block it. Messaging when it's done is nice as well. - Side brush works well. Nothing is ever going to get a corner perfect, but this helps. Now for the negatives that drag this down to 2 stars: - All shiny black = shows every single fingerprint. If you want your robot to look as clean as your house, be prepared to wipe the dust bin down constantly. - It took me 4 tries to get the robot connected to the Neato servers. 1st time I let it try for 36 hours with no success - could never link up to the Neato server but was on my wifi network quickly. 2nd and 3rd tries the robot would not connect to my wifi - yes you have to start from scratch if it won't connect to Neato's servers. 4th time it actually connected fairly quickly. I sent an e-mail in to Neato the 1st night I had it about the connection issue - they never responded. Had to call in about another issue to even get an answer. - Once you get the robot connected to the Neato servers, you have to go online to complete your profile setup or you will not be able to get notifications from the robot. And this means giving them info about where the robot was purchased, not just name and e-mail. And BTW, they know there is a problem with their website with some browsers. I actually had to use my phone to do the registration as I could never get it to work on my computer. Pretty sad for a "connected" robot. And BTW - nothing in the documentation tells you that you have to do this for the notifications to work. - The only notification you'll get from the robot is that it's done. There's no warning that I've seen if the robot gets stuck or has another issue. - No matter if you've selected Turbo or Eco as the default on the robot itself, if you use the app to start the robot, Turbo is always the default, even if Eco has been used before. So if you forgot, you have to life with more noise and shorter battery life. Silly that you can't set a default for Eco in the app. - Here's the real kicker for me that dropped this to a 2 start product. The units are built wrong. The 1st minute I put the dust bin into the main robot I noticed that it did not sit flush with the robot. And the left side (looking at it) sits higher than the right side. I'm not talking about a little bit, I'm talking enough that if I put a light inside the dust bin, I can see it shining out between the robot and dust bin lid. I contacted Neato more than 5 times and included pictures to show them exactly what was going on and the best they could do is send me a replacement dust bin. Even after multiple e-mail confirmations of my shipping address and a phone call in over 1.5 weeks, the replacement bin still never got shipped out. Had to spend 30 minutes in online chat with them to actually get the replacement sent. And I told them I didn't think this would fix the issue and sure enough it didn't. Another phone call to them and the best they could tell me was that this is the way the robot is built. Seriously - for $700 you can't build something where all of the pieces sit flush with each other? See the attached pictures and be warned than your spanking new robot that's 2x the price of their 1st robot is going to be flawed and Neato thinks that's okay. - Even though Neato customer service by phone has a special button press just for Neato connected owners, it doesn't seem like they really care that you bought their flagship model. Like buying an Audi and getting treated like you bought a VW. Unknowns: - The robot comes with a USB adaptor for doing software upgrades. You can look at your account online (but not through the app specifically) to see if there are software updates available (none right now). But the real question is will the updates be done over the air like they should be for a connected product or are you still going to have to plug it in to a stupid PC (sorry no Macs) to do the update? Would I buy this units again knowing all this issues - no. Would I wait for the 2nd generation of the Neato Connected - yes.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hello Tman, we appreciate your feedback and are looking into any possible causes for the concern you have presented. The dirt bin should sit snug in the chassis at all times.
      As you had indicated, Turbo mode is the default cleaning cycle unless ECO is chosen for a specific cleaning.

      We are constantly updating our support resource page with relevant information to assist our customers in maintaining their Neatos. We would request you to please visit us online at www.neatorobotics.com/support/ for a list of our Frequently Asked Questions (FAQs) and How-To Videos. If the issue persists, please contact Neato Robotic support directly at 1-877-296-3286.

  • Rated 4 out of 5 stars

    Neato Robot Cleans amazing

    Neato Robot Cleans amazing

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    Posted .

    First off - it is much better than the older models of Roomba that just bounce around. It takes a map of your house the first time, and follows it each time. It sends you a map daily showing how many sq feet it vacuumed and where in the house. It is pretty systimatic - it does the outside edge first, then "mows the lawn" so to speak for the center. So it covers every inch! The only downside so far is after 1 month the brush broke which costs $40 to replace or I would have given it max stars. I hope this is not a repeat occurance as this will drop the rating I gave significantly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Botvac Connected

    Botvac Connected

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    Posted .

    I purchased the Neato Botvac to help clean since I have 4 dogs and 1 cat, and a very bad back. This little machine is lifechanging. I no longer have to ask my family for help vacuuming every day, this little botvac goes everywhere, even under our beds and furniture. I loved it so much I purchased one for my parents house too. If you're considering a botvac, the Neato brand is by far the best on the market. Additional bonus for this botvac, I can use my smart phone and guide it manually or I just tell Alexa to have Neato, I named him Botty, clean my house, and off he goes. The dust bin holds a lot of debris and he tells you when it's full so no guessing. If you're considering a botvac, don't pass this one up! I have combination floors, wood, tile, and carpet. He cleans them all!!!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks! That's a good name: we haven't heard that one before! And we're glad to hear you decided to purchase a second.

  • Rated 5 out of 5 stars

    My personal maid

    My personal maid

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    Posted .

    I bought my first “vacuum” years ago (roomba) and was such a disappointment that I never tried again. Went to the store looking for alternatives and the tech guy talked to me about Neato although not sure I took the initiative and bought it. I was amazed and delighted! Such a big difference! Not sure if technology has advanced enough since the time I bought the first one or just the shape since is different does a better job! I will not go back to the old fashion way of cleaning! Love it! Pets don’t even bother with it!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Diana, great to hear you chose Neato! We're delighted to hear how well the robot is working for you! Thank you for this great review! Your Neato Team

  • Rated 4 out of 5 stars

    Very Good Robot Vacuum

    Very Good Robot Vacuum

    Posted .

    Pros: -Vacuums Really well as a vacuum. -It seems to have a system when cleaning and not just randomly going everywhere. -Picks up stuck items like play-doh or small candies. -When the battery is low the robot go back to charge station by itself, then go back to the area it was and continue cleaning. -Side brush will pop off if it gets snagged on something. -Will work in low/no light (which is convenient during the fall) -Works great on hard wood, carpet, and tile. -Does a good job picking up pet hair (for the most part) Cons: -You have to "prep" the cleaning area. -Filter is not washable. -Side brush will pop off if it gets snagged on something (I cant find mine). -It doesn't seem to pick up medium size to large hair balls from pets This is my first robot vacuum. I have been using this robot as a primary vacuum for a few months now and has been working extremely well. The vacuum seems to pick up everything, with the exception of some dust in curved corners. It cleans under chairs and couches too. The first time I used it it came back covered in cobwebs (like a Halloween decorated robot). I have a kid and it works really well picking up items that are stuck to tile floor like play-doh or a small candy. You do have to pre-check the area to see if their are items that the vacuum will get stuck to. Things like pulling out the chairs in the breakfast area or picking up toys. The vacuum has tank tracks and is able to tilt if it get stuck. However, if you leave something out like a toy, the vacuum tends to go over it, freak-out, and get stuck. Also it does not work on very high pile carpet. I have a "shag" rug and it jams on that rug. But I had other vacuums jam in that rug as well. Neato includes a magnetic strip to prevent the vacuum going into an area of your choice. However the strip does not hold very well and I'll notice the robot moving it around before realizing it's the magnetic strip. I have built a little fort for the shag carpet and use the strips when I need to do a specific area. The filter is not washable but it last a very long time. I let my friend try it out and he seemed to like it as well. He has multiple pets with carpet as his primary flooring. It picked up a large amount of hair. It didn't pick up some hair balls that were on the service of the carpet. However he told me that most vacuums he used were not able to pick up that type of dog hair. He only is able to get that pick up by a Dyson Animal or a high quality pet vacuum. Even with all the small issues, it has saved me so much time when cleaning around my house. Maids/Cleaning services charge $50 minimum for a basic cleaning per session (vacuum the house and wiping down counter tops). Even with replacement filters, it pays for itself in less than a year compared to getting a maid to come by twice a month for vacuuming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neato Robotics - Botvac Connected

    Neato Robotics - Botvac Connected

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    Posted .

    I love this robot vacuum. It does a very good job of getting up the dog hair and dust on our hardwood floors. We have three dogs and they do shed quite a bit. We used to have to vacuum every couple of days to avoid being over taken by dog hair dust bunnies. Now we let this little guy vacuum everyday. It actually does a great job. Better than I anticipated. I was looking at other manufactures, but this one had good reviews and it was onsite so I thought I would give it a try. I am glad I did.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're happy to hear the little guy is taking care of the dog hair dust bunnies for you! Thanks for the review ;)

  • Rated 5 out of 5 stars

    Robot Cleaner

    Robot Cleaner

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    Posted .

    As long as cords and anything that can get tangled in the brushes are up, this is fantastic. I sit back while my little buddy does all the work. When he is tired he finds his way back to his base to recharge. Once he is recharged he gets right back to work. It is unbelievable how much dog hair it picks up! Love this little guy!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi; happy to hear the little guy is taking care of the dog hair for you!

  • Rated 2 out of 5 stars

    Want to love it, but it won't let me

    Want to love it, but it won't let me

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    Posted .

    First off, when it works, it works amazingly. Picks up so much debris that it makes me wonder about our level of cleanliness. However ... ... it gets stuck. All the time. On everything. And everywhere. Unless the area you are cleaning is a perfect square without anything on the ground, it's going to get stuck and stuck again, over and over. It will get stuck on furniture, it will get stuck trying to go over thresholds, it will get stuck in corners, sometimes it will just get stuck and you think maybe you're the crazy one because it's frozen right in the middle of the floor with nothing around it. I have done everything I can to Neato-proof the area. I've removed/elevated any cords that were on the floor. I've moved furniture around. I bought an extra roll of magnetic strips to tell Neato things like, "Hey, don't try to make this threshold" and "Hey, don't try to roll over the A/C grates!" but it just kinda says, "Oh hai, Mark! May I roll over you plz?" and then it does. Sometimes it just pushes the strips right out of the way -- "fasten them down!" you say, to which I say I am not ruining my nice hardwood floors with adhesive residue so that a vacuum can just ignore the thing I damaged my floors for. In summary ... your mileage may vary. Some people here have zero problems. I have yet to have a single cleaning cycle where it didn't get stuck at least 3 times. I have to return it before I take a running start and kick it the next time it beeps at me that it's stuck. When I am at work and I get the message that it's stuck, I daydream all day about returning home to get a running start to kick it. For its own safety, it has to go back.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      This is not the experience we aim to provide. If you ever decide to give us another chance in the future, our customer care team is always available to help with any issues.

  • Rated 5 out of 5 stars

    Vacuum works great!!

    Vacuum works great!!

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    Posted .

    This is multitasking at it’s best. Just start the vacuuming and pickup things that has strings, cords etc that regular vacuums try to suck up. It has very powerful suction and goes over uneven surfaces very well. My wife said it is cheaper than a housekeeper.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're glad your enjoying your new vacuum! Thank you for the kind words.

  • Rated 5 out of 5 stars

    Could't be happier

    Could't be happier

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    Posted .

    Did lots of research on robot vacuums before I settled on this one. It lives up to its rating! Mapped my house with it's laser and went to work! Just keep it's path clear and it cleans like a champ!!!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Its true, there may be a little bit of prep involved just prior to using the vacuum! Thanks for the great review.

  • Rated 5 out of 5 stars

    Neato Beats Round, Hands Down

    Neato Beats Round, Hands Down

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    Posted .

    Our Rufus is amazing. He cleans the entire assigned area in about 1.5 hours. And with 2 dogs, we have No fur on our floors anymore. Does a Great and thorough job.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Happy to hear your floors are now fur free :) Thanks Brian!

  • Rated 1 out of 5 stars

    Navigation needs help.

    Navigation needs help.

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    Posted .

    I used this item on my main floor of approximately 1200sqft made of hardwood, tile, and low pile area rugs over hardwood. Robot has a success rate of about 20% for coverage. What it does cover comes out very good and clean, with nearly all dog hair removed. However, this thing keeps getting stuck... in the middle of a dog bed, under the sofas, On the bar stool bases, and under a chest of drawers. This last time it got wedged, and without an error message, chewed up the wheels until it ran out of battery power. Unacceptable.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Andy, sorry to hear that, we can certainly help with this issue, please email otto@neatorobotics.com and have 518016 in the subject line, we look forward to hearing from you! Your Neato Team

  • Rated 1 out of 5 stars

    BEWARE! Will Cause Damage

    BEWARE! Will Cause Damage

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    Posted .

    I reviewed this product directly after purchase but that its been used for two months now I must change my review. The product does a great job at cleaning and the mapping system works great, but what good is a product that damages your house I ask!!!! So after just two month in service I have now started to notice that it has damaged everyone of my dinning room table chairs by removing the stain and scuffing up the wood legs from running into them. It is also leaving a black line all through the house on my baseboards and is scuffing up the paint here too. The hard plastic is a poor design, especially when it will run into your furniture and run along side all of your baseboard. I'm going to try in put self adhesive felt on it to act as bumpers and see if it still functions, if not I'll return it. Who wants a product that's going to damage and lower the value of your house and ruin your furniture..

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We’d like to connect you with our customer care team so we can get to the bottom of this. Please email otto@neatorobotics.com and include ticket # 455865 in the subject line and they will be in touch.

  • Rated 1 out of 5 stars

    Worst Robot Vacuum I've Ever Owned

    Worst Robot Vacuum I've Ever Owned

    Posted .

    I've owned the Dyson 360 Eye and just recently purchased the new Roomba i7, after having returned this one for being so horrible. My Dyson began dying on me after 2 years and Dyson seems to have given up on it, so I started my search for a new robot vacuum. Both my parents and step brother talk gushingly about their Neato Connected and how awesome it is. It happened to be the Deal of the Day, so I decided to pick it up for $380. I probably wouldn't pay $3.80 for it. The vacuum is constantly stuck, it can't figure out rooms and map itself, it can't return to it's dock. It's only saving grace, is that it sucks, literally. It's a good at being a vacuum, but it's awful at everything else. It couldn't figure out the kitchen chairs. It wasn't small enough to fit underneath, but apparently the chairs were just tall enough for it to believe it could. We would constantly come home from work and it would have moved the kitchen chairs all around the room. Except for one time, where it got stuck under the kitchen chair and burned rubber for an hour and a half until the battery died, because it believed it was still moving, even though it and the chair weren't budging. I actually have it recorded on my security camera footage. It got to be so bad, that I would actually remove the kitchen chairs and place them in another room, and shut the door so it couldn't get stuck. There were plenty of times where I would come home and it would say it was stuck, with nothing in front of it, in the middle of the room; I'd hit the start button twice and it would continue on. The maps are never even close to what the actual house looks like. I kept it for 30 days, in hopes that it may learn, but each time it came out of the dock to clean, it was like it had never seen that room before. After 30 days, I was officially fed up, returned it, and purchased the Roomba i7, which if you're paying full price for the Neato, is the same price at $699. That vacuum is amazing! Don't waste your money or your time on this. And as an FYI, all my firmware was up to date and the app was up to date.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, we're really sorry to read about your experience, this is one we certainly do not expect. We're also sorry to learn you returned the robot before we could try to help you. We hope you consider the Neato family again in the future we know you'll be pleasantly surprised. Your Neato Team

  • Rated 5 out of 5 stars

    Excellent Product

    Excellent Product

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    Posted .

    This robot vacuum is probably one of our very favorite items in our home and we've had it now for 7 months, so I feel very confident in this review. I have highly recommended to many family and friends who want to know our 'secret' of how we keep our house clean. We schedule our robot to run automatically a couple of times a week. Our main floor is about 1800 sq ft and the vacuum does beautifully on both wood and rugs, without missing a beat. Even though we have two furry/shed-y dogs, by having the vacuum run at least twice a week, we keep things nice. We only have to empty the bin once a week, and this regular schedule also cuts down on dust build-up. Here are a few features I think are noteworthy: PROS: The shape of this vacuum is a huge PRO. Because of the way it is designed, it easily cleans corners and other tighter areas, instead of kicking the dust and debris into the corner. There is a little brush which sticks out a couple of inches and rotates and that gently cleans the quarter-rounds of our baseboards. For this model, there are magnetic strips which could can put down to block off any area you don't want cleaned. We have two spots we use these on, under antiques, because we don't want the vacuum to get stuck. The strips are very simple and we just have them tucked under all the time - guests don't even see them. The newer model, I believe, allows you to specify areas to not clean, but the strip method is very effective and simple. I also LOVE that the vacuum sends me a map of everything it did when it finishes. The maps are amazing, because they very, very closely resemble the blueprints for our home - and it's all done just with sensors. Very accurate! Finally, As I said earlier, this vacuum rolls over tile, wood, carpet, and rugs with ease and no intervention from us. We use the combo brush and there are no marks left on our wood or anything else from the vacuum. We have five different rugs on the main floor, with different pile levels, including two which are fairly shaggy. The first couple of times, the little round brush got caught on the shaggy rugs and we had to free it. But now, perhaps with regular cleaning, the vacuum has no issues at all. It's nice to not have to move anything but dog toys! (The dogs do sometimes sabotage us, but the vacuum will gently roll right around the toys - it's pretty funny.) CONS: Like any technology, sometimes the vacuum gets 'angry.' For this device, she will let out some squawks or beeps to let us know she's angry. She might have a message that she needs her bin cleaned, and on rare occasion - she's clearly lying to us. Ha! I've found if we just do a full restart and put her on her base, all is good. Just like your cellphone or computer, you do need to reboot once in a while. I honestly love this vacuum so much and it has been a huge time-saver I didn't know I needed. It is kind of stunning to see how much dirt and hair get picked up. Before we had this vacuum running regularly, we lived in a home with mostly carpet. I'd say we maybe vacuumed once every week (if lucky!) but more like every other week. I'm a little disgusted now recalling that - even if you don't see hair and debris on your carpet, it's probably there. We have baby nieces and nephews who come over and I feel so much better knowing they are crawling around on a clean floor. One other note: the instructions say not to, but we keep our vacuum and charger under the master bed. There's nothing else under there and it has worked absolutely fine doing this. Just an FYI in case you want to keep it out of the way. It's fun when we tell our Alexa to have Neato clean the house - we hear this little tune like a cavalry bugle from under the bed and out comes Neato! Charge! (Oh, and all dogs are different, but our dogs do not mind Neato at all. My parents' dog, who barks incessantly at the regular vacuum, does not mind Neato, either.)

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Wow! Thanks for the great review. We're very proud of our little robots and their ever expanding features. We have found Neato robots usually become a pets best friend. :)

  • Rated 4 out of 5 stars

    Good Bot Vac

    Good Bot Vac

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    Posted .

    This bot vac has been a real help to me. We have a golden retriever and two kids. It never fails that as soon as I am done vaccuuming with our regular machine, dog hair appears where I have already vaccuumed. This bot has worked great to keep the floors clean in between regular vaccuuming. I do have to empty the bin a couple times during its run but that is due to owning a golden. I doubt I would have to do that if we did not have a pet. Taking that into consideration, I do not usually program it to run while I am away from home else it would stop mid way through, needing it's bin emptied. It's not terribly loud when it runs so it does not distract me from other tasks or work. It does a pretty good job of mapping the floor, getting most of the areas. Due to the design of our dining room table with curved tapering feet, it occasionally gets stuck on one of the feet but that is the only place. It has no trouble transitioning between floor types. We have carpet, hardwood and vinyl and it picks up and runs well on all of those. Set up is easy and so is the app. Overall I am happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WALL-E World!

    WALL-E World!

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    Posted .

    We liked the Neato's D shape for getting into corners better; that it maps out a 15'x15' pattern and goes at it in a logical fashion (perimeter, then back and forth), rather than just randomly sweeping; and it's supposed to have the most powerful vacuum. We went with the top-of-line Connected in order to get Li-ion batteries. However, the wi-fi has come in handy when WALL-E (our Neato's name) has been deployed while we're gone, and even when he's on one floor and we're on another. He also has a side brush for sweeping along walls. Life with a robot vac is kind of like having a toddler around. You have to make sure cords are out of the way, the dog's water dish is out of reach, and the doors are shut to rooms you don't want him in. There's also a barrier that comes with it to block off small areas, such as the area around my computer desk with all the cords everywhere. We also had to raise up our living room furniture about a half-inch so he could go under it without getting stuck. The bedskirts have to be raised and the underbed storage container moved so he can sweep under the bed, which is REALLY nice since my Kirby won't fit under there. I suspect that's where most of the crud in his dust bin comes from. He goes from hard floors to carpet, no problem. He can't fit under the dining room chairs, so we put them on the table like I do when I sweep and mop; some other items (garbage cans, chord organ bench, dog toy basket, folding chairs, etc) get moved to the same places they go to when I do that, too. But unlike with a toddler, there's no need to block off the stairs. WALL-E has sensors to keep him from falling down them. However, he can't vacuum them, so I need to sweep them off first, along with behind doors and in tight spaces. WALL-E is very user-friendly--and polite. He always adds "Please" when asking to have his dust bin emptied or his path cleared. It took us a little bit to figure out how the touchscreen worked and the directions are somewhat lacking; I've had to get online to figure out a couple of issues that weren't addressed in the owners manual. The app is pretty straightforward. He has turbo and eco modes; we use turbo on the main floor and basement, and eco in the loft. Some reviews say that it's really loud; maybe it's louder than other robot vacs, and that's where the criticism comes from. It didn't bother us. We sat and watched TV one night while he did his thing on our level and the sound wasn't a problem. But we kept getting distracted because it's kind of cool to watch him work. When his battery starts to get low, he navigates back to his base for recharging (about 1.5 hrs, I think) and then continues where he left off. He did get stuck around the furniture one time before he got back, so he just powered off and we had to rescue him. The filters, brushes, wheels, etc. need to be cleaned periodically for optimum performance. So far, I've run him about every other day on the main floor, and then alternate between the loft and basement on the other days. Today I did the sweeping and mopping, and there was far less stuff to sweep up than would've normally been. Granted, I've never done much sweeping between moppings, but now I don't have to and my home is much cleaner. That makes me feel good. I love my house, but it really is a lot of work to keep it clean. So having WALL-E in my world is helping me do a better job of keeping my house clean without a lot of effort, so for me, it's been a good investment.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks very much for the thorough review! We're glad you're finding WALL-E to be helpful and a good investment.

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