Customer Ratings & Reviews

Excellent suction power and navigation is superb. Easily gets everywhere and the post-use map shows you everywhere that has been cleaned. The only issue I've had with this product is the side brush stopped working not too long after purchase. However, even without the side brush it still cleans edges effectively due to the shape of this robot compared with circular robots.

I’ve used this machine for over a month now and I must say that it has exceeded my expectations. Of course it doesn’t have the suction or the capacity of a full-sized vacuum, but it is very capable of for regular maintenance cleanings and it still collects lots of stuff. Also, the convenience of programming a cleaning run, marking zones and triggering a clean remotely is so welcome. However, being a robot vacuum it has its limitations: 1) The battery life. This has sufficient juice if you live in an apartment but will definitely need a recharge if you live in a sizable house and the recharging is slow 2) the brush will occasionally get tangled on loose debris (like long strands) and call for help 3) parts, like filter and brush, will need to be replaced periodically.

My first one I had for two months and the side brush stopped working. I took it back and they replaced the whole machine. I haven't had the second one for an entire month yet but it has issues cleaning the same areas as the first one. It will not send me notifications and sounds like a jet engine with issues. I loved how the first one cleaned but both machines have had issues. I am glad I bought the extended warranty.

Buying this robot is the most intelligent purchase I had ever made. I schedule it for every night and my apt just appear clean every morning. I heard it for the first couple of night when it hitted my room door. Now it learned the area and doesnt hit the door anymore. It wasnt a big sound but I have light sleep. After almost 4 months I think I have to replace the side brush band. Everything else is working good.

When I first got this, I loved it. I still do... when it works. I’m about to mail it off a second time for a warranty repair/replacement. The first was due to the charging base failing to work. There was a little loose part inside that somehow broke. I’m about to send it off because the side brush stopped spinning. One thing I love is the nogo lines. But again, I love them when they work. Other times, my robot won’t clean, returns to the dock, and sends me a message that it can’t find the floor plan. Very frustrating! I just want it to do what it says. My first robot vacuum was an iRobot 560. I bought it used off of someone. That thing (whole in need of a little maintence) still works great! I don’t think I’ll be buying from Neato again. This has been a really frustrating experience.

I loved the BOTVAC D5 at first. Followed all the directions to maintain him. The Brush became defective and the NEATO support team are not responsive. Thankfully there is the GEEK Squad, but I'm upset, after spending $$ at BB that I cannot exchange. Now I have to WAIT for a repair.

We are on our 3rd one in 6 months and about to take it back. First one just stopped working, constant glitching and getting stuck on nothing. Second one the battery died and it wouldnt charge anymore. This one (3rd) kept getting "stuck", turns out the bearings in the brush locked up and now the brush won't turn. Making it think it sucked something up. We won't be getting a 4th neato.

Set-up and initial performance was great but in the 3rd week the brush got stuck. The worst thing is their customer service, it takes ages to understand the problem and finally after two weeks of back n forth communication I am going to receive the replacement. For two weeks now, I have to use my old vacuum. This makes me wonder should I have bought this????

I almost never write product reviews but I hate this vacuum so much that I’m motivated to leave an honest review about it. I wanted to upgrade to a vacuum with mapping and better cleaning on both rugs and hard floors. I was upgrading from a much cheaper vacuum of a lesser known brand, which I was quite pleased with. After a lot of reasearch, I decided to go with the D5 and I truly regret it. I’m bordering on hatred of this vacuum. Yes, hatred. I didn’t know I could hate a vacuum. 1. It loses connection all the time, which wouldn’t be a huge problem except that it won’t actually vacuum without a wifi connection. It just makes exclamatory bleeps and then turns off again instead of actually vacuuming. It’s proudly announcing its failure. 2. Even on delicate mode, it still bashes into furniture. The whole front of the vacuum is scuffed up from banging into things and it has scratched furniture. If you have furniture you care about, it will bash into it. I never even dared run it off delicate mode because I presume it would just rampage and kill people. 3. It actually doesn’t alert you properly when it needs to empty its ridiculously small dust bin. The cheaper vacuum I had used a bin that was at least double the size. I wouldn’t even mind emptying the D5’s bin more frequently if it actually alerted me. I have a rug that sheds a fair bit and it just vacuums until it’s literally overflowing, leaving trails of rug fibers all over the place. So yes, after it vacuums, I frequently have to vacuum after it because it leaves trails of crap like a sick pet. Vacuuming up after my vacuum? Yep, with the piece of crap D5. 3. It’s loud without really vacuuming more. The much cheaper vacuum I upgraded from actually vacuumed better and was so much quieter. This thing sounds like a small jet taking off when it starts and then invariably stops working. 4. The side brush falls off almost every time it vacuums. The side brush, which is pathetically small, is connected by magnet and I find it in random corners all the time. Don’t get a vacuum that randomly leaves its body parts in corners. 5. Customer service is terrible. I’ve asked for help and gotten zero replies. 6. The beeps that it makes are infuriating. The beeps are loud, annoying, and make no sense. It beeps the most when it isn’t working. Thanks vacuum, but I already know you’re a failure. I don’t need its pointless and obnoxious beeping to know it has yet again lost connection. I’m so angry that I’m outside of the return window. This vacuum cost nearly three times as much as my prior vacuum and it’s worse in almost every possible way. I’d say it gets stuck less than my last vacuum but I can’t even really tell because it so rarely works. Please - don’t buy this vacuum. It’s terrible. I wasted my money. Don’t waste yours.

Needs work. It does vacuum. First one we got worked for about 2 weeks when the battery failed. Returned it for a replacement New needs to be reset and setup about every month because it loses the settings and becomes unresponsive. Loses WiFi connection often and the app can't find it. After 4 months we can no longer pair with the robot at all - we cannot see it on WiFi and pairing mode doesn't work anymore. If you pick up the robot, running or not, it will beep at you constantly. Very annoying. If it gets stuck or sucks up a sock it beeps at you every 5 or so seconds until you drop what you're doing to fix it, and then it beeps at you for picking it up. Pull the bin while it's running? Yep - beeps at you - like dude I know the bin is gone I have it in my hands! It's a needy robot that whines as much as my three kids until I drop everything to tend to it. A push notification is all I need - I don't need the flipping beeping all the time! Let me disable beeping and if needed activate beeping to locate the darn thing. Hopefully our 3rd one in 4 months doesn't crap the bed like the first 2. We did notice a difference and appreciate it's cleaning. 50/50 chance that the side brush is still attached when you do maintenance. Falls off a lot.

I’m giving up on the Neato brand and switching to Roomba. I am on my third D5 replaced under warranty in the last year and the new one again has the same issue as the past two did out of the box!. The vaccuum powers up ready to start, moves out from the base about a foot, the brush spins as if its going to move but it never moves. It does this about 5 times and then fails with some beeps and an error. The other two had the exact same issue. If you give the vaccuum a physical push it will move forward and start and complete the full vaccuum session and return, but it requires you to actually give it a nudge, it will not work on a schedule in its own. Support had me do the same thing over and over with all 3 vaccuums basically clean sensors and pull the battery to hard reset but it does not help and i end up getting a replacement.