Customer Ratings & Reviews
- Model:
- GA00823-US
- SKU:
- 10535382
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
to a friend
Great until a firmware update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can no longer use my 7 Nest Wi-Fi's as they become slow and drop connections. So, I must buy a new system after spending a lot on this one. It is less than a year old and worked great for 10 months. PLEASE DO NOT BUY ONE! You will be so sorry if you do. Hundreds of posts to Google and they have not fixed it since March. They can't even do a simple firmware rollback!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Lou200,
Thanks for letting us know of the slow Wi-Fi and disconnection issues. We’re truly sorry to know you encountered such inconveniences and we'd love to help improve your experience.
There can be multiple reasons why slow Wi-Fi and intermittent disconnection occur. To help you in the best way possible, we need to hear more details on what's going on. Also, we'd like you to know Nest Wifi comes with a 1-year limited manufacturer warranty starting from the date of original purchase. So your Nest Wifi may be covered.
We're available to help you further if you can reach out by visiting https://support.google.com/wifi/contactflow
Broke with latest update. Can't even do 100mbps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of people complaining that latest update broke their wifi. Myself included. It's been broken for weeks for me, months for others and still no fix from google. https://support.google.com/googlenest/thread/34532153?hl=en
No, I would not recommend this to a friendGoogle customer service ghosts you when it breaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 11 months. Now the router itself constantly fails, with no ability to control or reset it through the app. Have to manually reset multiple times a day. Customer service wanted to monitor it's behavior before sending a replacement and is now ghosting.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Aaron,
Thanks for reaching out. We’re sorry to hear you’re still experiencing issues with your Nest Wifi.
We understand you've performed some troubleshooting with no luck. We'd really love to try one more time to help you with the issue if you can reach out to us again here: https://support.google.com/googlenest/contactflow
Never Could Get it Connected.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most frustrating afternoon I've spent in a LONG time. Never could get it set up. Even after several calls to Spectrum and Google. I'm taking it back and getting something else.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi abcd, thank you for your feedback. We’re sorry to hear you had difficulty setting up your Nest Wifi mesh system. We totally understand it is a frustrating experience and this is not the kind of experience we want to leave you with.
We designed Nest Wifi to give you a quick and easy setup experience, but something may have gone wrong during the setup process. If you want to try setting it up again, you can follow the step-by-step guide along with a setup visual showing you how to set it up here: https://support.google.com/googlenest/answer/9548301
Even though you may have already contacted our support team, we're hoping you will give us another opportunity to help you with the issue to improve your experience. Please feel free to reach out to us here: https://support.google.com/wifi/gethelp
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are junk poor range, less than 25 feet. Have to reset at least once a day. Talked to Google twice, still not working
No, I would not recommend this to a friendUseless for home devices, no practical 2.4ghz
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work at 2.4ghz, so useless for most home devices (ie light switches). Google help told me I would have to buy a second router for this to work.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi travisophila,
Thanks for sharing your feedback with us. We´re sorry to hear of the connectivity issue you have with your Nest Wifi.
Nest Wifi system utilizes a feature called proactive band steering – directs your devices to channels with the best performance. If it detects that your 5 GHz would provide a clearer and faster Wi-Fi connectivity, it will proactively switch your connected devices to 5 GHz band.
If your home is more than 2,200 sq ft., then you may need to add a Nest Wifi Point to your existing Nest Wifi Router to provide a better Wi-Fi signal coverage area. You can learn more about expanding your Wi-Fi mesh network with Nest Wifi by visiting this page: https://support.google.com/googlenest/answer/7182840?hl=en
If you'd like us to have a look at the issue, we'd be happy to check it out, and do our best to provide you with a resolution. You can contact us by visiting our support page here: https://support.google.com/wifi/contactflow
hunk of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after two years stop making stuff in china its trash
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Sciencerocket, we appreciate your feedback. We're glad to hear you find Nest Hub (2nd Gen) is great. However, we're sorry to hear that you find the display a little small. We'll make sure to pass along the details of your feedback to our product team and go back to the drawing board, since we're always on the lookout for ways to improve our products and services. Our support team would be happy to help you with any other support needs you have here: https://support.google.com/googlenest/gethelp