Customer Ratings & Reviews
- Model:
- RB-YRD540-WV-BSP
- SKU:
- 6479556
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome lock but the back is a little too tall for some applications
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Nana. We appreciate you for sharing your feedback on your Nest x Yale Lock. We want to help find a better resolution for you and recommend that you reach out to our support specialists. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t be happier with this one, the fact I can unlock my home with my phone is an entirely different level .
I would recommend this to a friendQuality lock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly easy to set up and great quality, bummer that they are not compatible with apple /Siri home,Alexa, store told us incorrectly, didn’t want to take off after the fact !
I would recommend this to a friendGreat starting point towards home security!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chose this cámara over the competitor because it’s hard wired. If you travel, this is a better choice since there will be no one to replace the battery once it is drained.
I would recommend this to a friendalways great product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are REALLY happy with this product we buy it a lot Size, color, and functionality we all need to contron our homes!
I would recommend this to a friendCan’t connect to app
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I wanted it set up to have connected to my phone but thats been the most difficult part. Actually the first one I bought was defective and then I had to return and buy a new one but have not been able to connect to my phone yet and its been months since ive had it. It has not been easy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, GraceRodriguez. Thanks for sharing a review on Nest x Yale Lock. We're sorry to hear that you had to return the first one you bought, and that you're still unable to connect with the replacement lock.
We recommend performing the troubleshooting steps below to try and fix the connectivity between your Nest x Yale Lock, Nest Connect and mobile phone:
- It's important to check that both your Nest Connect and the Nest app or Google Home app on your mobile phone are connected to the same Wi-Fi network when setting up your lock for the first time. Nest x Yale Locks don't connect to your Wi-Fi network directly as it needs to connect to the Nest Connect first which comes with your lock. Your Nest Connect acts as a border router between your lock and your Wi-Fi network.
- You need to make sure your Nest Connect is within range (within 50ft direct line of sight) of the Nest x Yale Lock and Wi-Fi router. This range could be shorter if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) and competing signals (other wireless devices, baby monitors, microwaves, etc.).
- You might want to restart the devices (Nest x Yale Lock, border router, Wi-Fi router) and move them closer if you need to establish a stable connection.
- Lastly, you may try performing a factory data reset on your lock to fix the issue. Check out this link for the steps: https://support.google.com/googlenest/answer/9218474
If you still experience the same issue, please feel free to reach out to our support channels where you can speak to any of our support specialists here: https://support.google.com/googlenest/gethelp
We have one on front door and added a second on ba
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes entry by friends and repair or maintenance workers independent of our presence but only under authorized access.
I would recommend this to a friendIt works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to really love this but not exactly what I was expecting. Seems a little cheap for the price. Having a hard time with the app as well.
I would recommend this to a friendLock Looks Great, Functionality with the App - BAD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lock works great and it looks very nice. The ability to set it up to function with the Nest app is next to impossible though, which is disappointing if you chose this specific lock because you expected it to work well with your Google system.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, ZMoneyBC. Thank you for sharing your review on Nest x Yale Lock. We're glad to hear that your lock is working great. However, we want to further improve your overall experience and want to know more about the challenges you had with using the Nest app. Please reach out to our team of dedicated specialists by visiting our Google Help 'Contact Us' page on the link below. Contact us anytime, we're here to help: https://support.google.com/googlenest/gethelp
Access without lossing control of access
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App not working right 5 stars. Our 5th unit for our home and property's.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, Rawdog. Thanks for the feedback you shared, and for investing high on the Nest x Yale Lock. We hear your concern about using the app. We’re hoping you can tell us more about the challenges you have so we can learn how to provide you with a better user experience. Please get in touch with our dedicated team here for services and assistance: https://support.google.com/googlenest/gethelp
Nest lock
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that each person can have a different code. I also like the privacy button that prevents unwanted guest.
I would recommend this to a friendefficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great staff,except Lady who process do not know,she goes to Jenifer {little Heavy like my Daughter) get annoyed
I would recommend this to a friendGreat for every homeowner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This lock has done everything I’ve needed it to do this far. I was actually out of town last week and was able to let a relative in remotely.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This lock alleviates having to hand out keys to everybody. You also know who is coming and going and the remote feature always works.
I would recommend this to a friendNest X Yale Lock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest X Yale lock is the best lock system that i ever had.
I would recommend this to a friendDoor lock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it works like it's supposed to it took about 30 min to install
I would recommend this to a friend- Cons mentioned:Connectivity
Keep losing connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is about 2 foot apart but has lose connection 2 in two days Change battery 2 times now it will not talk to me.
No, I would not recommend this to a friend Works very well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a deferent brand it was a bit loud and the looks weren’t so great. I am a firm believer of digital, no keys no worries, can’t lose a digital key. Love it
I would recommend this to a friendNest x Yale Smart lock
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this smart lock. I haven't had to carry house keys in years !!
I would recommend this to a friend- Cons mentioned:Price
Not what I expected
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for over a year now. I never could get it to connect to the Google system. Now it will randomly lock me out and the buttons won’t work or it just keeps telling me to wait and try again later. There is no way to unlock the door with a key when the keypad dies or doesn’t respond. Overpriced for what it is.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi MikeR, we're sorry to hear that your experience with the Nest x Yale Lock hasn't been as smooth as expected. It seems like Privacy Mode might be the culprit. This feature offers extra control over who can access your home during specific times. When activated, it disables the keypad on the Google Nest x Yale Lock, preventing unlocking via passcode.
Here's how to disable Privacy Mode:
Using the Nest App:
1. Open the Nest app.
2. Navigate to Settings.
3. Select your lock.
4. Tap Privacy Mode.
5. Toggle the switch to turn it off.
