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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 2,889 reviews
  • Rated 1 out of 5 stars

    Huge waste of money.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bever had a name brand product so far from the reviews... It feels cheap, very plasticy and the touch pad isn't flat... The yale and nest installation processes are vague and you haveto do them in a particular order. None of this is noted anywhere. The documents, paper and online, are all out of date and different from reality. The lock worked okay for about a day, but just okay. The loudest setting isn't loud enough for actual keypad usage, can't tell if it's locked or if the keys are being pressed by sound. Then the keypad died and went through a bunch of hoops to be told it would be 5 to 7 days to get a warranty claim processed on a $300 plastic lock, if I didn't like it I could return it.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi, StevenL. We're very sorry to hear that your Nest x Yale Lock Wi-Fi doesn't meet your expectations. We appreciate and value your feedback, thank you for bringing this to our attention. Our commitment is always to be ahead of the curve. Rest assured, we'll pass your feedback on to the appropriate department. If you need technical support, please don't hesitate to contact us through the following link: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    excellent item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    get rid of your keys and receive alerts when someone comes inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is worth every penny. I recommend it for every door.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok except for Google

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic system, but not a fan of the tie into Google services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and effortless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Worth every penny of it... very happy with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Trouble with the App. Nest or Google Home?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the lock. Difficult time figuring out how to use the app as Nest sends me to Google Home and Google Home asks me to link to the lock but I can't figure out how to do it. Google Home is not very intuitive. Nest was much more but now I'm in this loop and can't use either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up isn’t the easiest but once it’s connected, it’s the best!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great lock.... but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have waited year's for this lock like the Nest integration but hate or doesn't sync with Alexa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Nest/Yale lock. Looks fantastic and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Integration with Nest app and Google Services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    exactly what i needed to feel like i am controlling my property

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good lock! one step and can make it grate..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not Indicate: door locked but not closed. easy to solve!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I don’t wonder if I locked door anymore !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option out there. Love the oil rubbed bronze color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t need to worry about key anymore. This is really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is awesome. There’s nothing to not like about it. Buy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for home security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system gave me the feeling of home security from the start.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock seems to work good as expected. Still new to me.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Offline

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock functions as a very expensive deadbolt without WiFi most of the time. There’s a terrible flaw that you should look up online before buying this lock. Short version—When the lock goes offline (could be for multiple reasons) it will not reconnect automatically. The result, I have had to do a factory reset several times after installing this deadbolt and am completely fed up with Nest. The lock still functions as a lock; however the main point of buying this one was to be connected to the internet. I should have bought the Ring instead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good lock, hard to set up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In overall is an okay product. A big challenge was to set up an intermediate device called NestConnect which makes the YALE lock accessible to your WIFi network. Without the NestConnect the device does not work with NEST. Extremely challenging to setup due to poor network connectivity.

    No, I would not recommend this to a friend
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