Customer Ratings & Reviews
- Model:
- CAX80-100NAS
- |
- SKU:
- 6398057
Customer reviews
Rating 4.3 out of 5 stars with 1434 reviews
(1,434 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, and ease of use. Many appreciate the simple setup process and the wide range of coverage it provides. However, some customers have reported issues with dropped connections, and others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad bad bad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only 7 months of use and it was damaged and when I called the company they wanted to charge me for the consultation it does not work
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Wilma,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not worth any penny.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not Buy. Netgear is a scam. Best Buy won't return because I bought in store. Save your money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont waste your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre coverage at best! Was packed in sturdy tote wrapped in bubble wrap and towels yet didnt survive move!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t keep up with my internet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get the internet speeds i am paying for with this device. I don’t even get half the speed i pay for. Cox came out to check if anything was wrong and told me its the modem.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Nate,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network..
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
worst router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst router i have every owned - limited range - my old N600 offered more coverage than this. - asked to return it - best buy said no.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BBuywilllooseacustomer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 5 out of 5 stars
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and setup wasn’t too hard, i need 50 char
I would recommend this to a friendRated 5 out of 5 stars
Investment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work like a charm. Great investment to save money.
I would recommend this to a friendRated 1 out of 5 stars
VPN connection Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried so many ways to make this router work connecting my VPN. Nothing! I called the help desk and they never returned my called. After two weeks I decided to returned.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Katdandola,
We're sorry to hear that you had problems with your CAX80 and have already returned it. For using your device with a VPN, we recommend checking out these resources: https://kb.netgear.com/24319/How-do-I-use-a-VPN-on-my-Nighthawk-router-to-access-my-internet-service-at-home?language=en_US, and also: https://kb.netgear.com/23854/How-do-I-use-the-VPN-service-on-my-Nighthawk-router-with-my-Windows-client.
If you decide to repurchase the CAX80 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Do not buy the Netgear Nighthawk wifi router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst wifi router. do not reccommend.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi GAPeach,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CAX80. We recommend checking out these troubleshooting resources for your CAX80 if you are running into any issues with your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Worst modem/router I have ever owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage. Wireless drops out constantly. Super unreliable. My old nighthawk was better.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Derek,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these resources to troubleshoot the connectivity issue you are experiencing: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Netgear Customer Service is horrible!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this equipment because we couldn't get Netgear Customer Service to reinitialize settings. They kept transferring us & 3 hrs later we just gave up.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Disappointed,
We're sorry to hear that you had problems with your CAX80 and have already returned it. If you decide to repurchase the CAX80 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. If you reach out to NETGEAR Support and still have problems, please email us your contact information along with your case number to [email protected], and see what additional help we can provide.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Died just out of warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$500 for something that lasted 14 months, worked great until the warranty ended.
No, I would not recommend this to a friendRated 1 out of 5 stars
Better buy Modem and Router separate.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi speed garbage, even xfinity own modem works better. Netgear customer service worst compare to any company. Better off buying modem router separately at the same amount of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has patchy spots in the internet signal and we have too frequently reboot it to keep it working
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Kenny,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you with the intermittent signal you are experiencing and needs to reboot: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
No bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely disappointed. Product brand new did not work. 6 hrs with WOW cable and Netgear tech support. No luck. Had to be returned.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do no recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coverage and speed was terrible. I returned it after multiple calls to the manufacturer and my IP. They will put the blame on each other. Be warned.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Unsatproduct,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your CAX80. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
- Pros mentioned:Ease of use
Rated 2 out of 5 stars
Slow connection
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s easy to set up, however the connect is not that strong.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi NAJF,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these resources to troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Works great until it stops
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the unit died after less than 2 years. At this cost I expected a much longer lifespan.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died exactly one week after warranty expired. $450 down the drain
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for a NETGEAR Modem: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
NetGear is a disappointment
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem/router is really bad. I had to get mine replaced 2 times. NetGear support is absolutely terrible and will charge you for basic support. Overall I cannot recommend this modem/router less. It consistently drops connections. The mobile app is horrendous.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Roger,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your CAX80, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number to [email protected], and we will be happy to help you.
Regards,
NETGEAR Team
