Customer Ratings & Reviews

Hi Whyfi,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience while installing your new RBE372. When experiencing any trouble during installation, we recommend visiting the following link with guided instructions: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.

If you need further assistance, please reach out to us at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team

Hi ChristopherB,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the connection from your RBE372 after speaking with Support. When experiencing an issue with the connectivity of your RBE372 we recommend a few troubleshooting steps including ensuring your Router and Satellite are on the latest firmware v12.1.3.11, then performing a full power cycle of your Orbi WiFi system unplugging the ethernet cable to your Modem. After your RBE372 has fully come back online, please plug your Orbi Router back to your modem. For more information, please visit the following resources: https://kb.netgear.com/000068430/, as well as: https://kb.netgear.com/000038805/How-do-I-power-cycle-my-Orbi-network.

We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.

Regards,
NETGEAR Team

Hi Tony,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you were having a difficult experience with range and coverage while connected to your RBE372. Several factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, interference from other devices as well as heavy objects and which band you are connected to. For more information, please visit the following resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, and also: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.

If you need any assistance with your Orbi 900, please reach out to us at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team

Hi KaraL,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had trouble during installation for your RBE374 and have returned it. When experiencing trouble during installation, we recommend visiting this resource with guided instructions: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.

If you decide to repurchase the RBE374 or any other NETGEAR product and have any issues, please reach out to us with your contact information to [email protected], and we will be happy to help you.

Regards,
NETGEAR Team

Hi MelindaG,

Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your coverage while connected to your RBE372. Many factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, interference from other devices or heavy objects and which band you are connected to. For more information, please visit the following links: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, as well as: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.

If you're still experiencing any issues, please reach out to us at [email protected] — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.

Regards,
NETGEAR Team

Hi LarryR,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with RBE373 WiFi not performing as advertised. Many factors can affect the performance of your Orbi Mesh WiFi 7 system. If your WiFi performance seems inconsistent, your wireless network might be affected by one of the following factors including broadcast device placement, interference from other devices, proximity to metal or heavy objects such as metal cabinet or microwave, and also which band you are connected to. For more information, please visit the following links: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, as well as: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.

We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.

Regards,
NETGEAR Team

Hi Connie,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had trouble during installing your RBE373 and have already returned it. When experiencing any trouble during installation, please visit the following resource with guided instructions: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.

If you decide to repurchase the RBE373 or any other NETGEAR product and have any issues, please contact us directly at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team