Customer Ratings & Reviews

The agent, Timothy, was THE BEST. Explained everything, set up everything. Very neat and courteous. I deal with Best Buy because of the outstanding customer service

Alex was very knowledgeable and helpful. Im not understanding the communication between the store and geek Squad, they sent the geek Squad out with no information about what they were suppose to be doing? I was truly disappointed to the point that i was about cancel entire order. Im still not totally satisfied with the performance of the products that i have. This was not a pleasant experience including the credit card. I am totally satisfied with Alex from geek Squad, he was very helpful. If not for Alex being so helpful with a good attitude i would have canceled order.

The agents hooked up my sound system quickly and showed me all the settings the Sonos system used. Very polite, and very informative. I would recommend them again and use them again on my next purchase.

Geek squad very pleasant and connected everything and made sure it was working properly. They also spent time making sure we were instructed in the operation.

The agents installed and mounted two TV's plus a sound system. They also gave me instructions and made sure it was to my satisfaction.

The Geek Squad professionally wall mounted our TV and set up all the Sonos sound system components. They answered all our system questions and made sure everything worked before leaving.

The agents delivered and connected my TV. They placed it on my entertainment center. Geek Squad also took all the boxes away for me. They were very polite and efficient. Thank you!

the mount was perfect the tech was polite and professional the work was done at a quick but accurate space- It was a peasure dealing with the geek squad

My TV wires connected to my Internet for me, too access various applications. I was very pleased with the technicians explanations and work performance.

The best buy install team. Did an amazing job installing our outdoor speaker setup. Setup wS flawless, quick, and the installers were very courteous.

Geek Squad were awesome, they arrived on time, fitted the TV much better than I ever could, connected it to my home theater and showed me the key features. Highly recommended.

Great work by Geek Squad, installing multiple TV’s and multiple AVR’s and a landscape stereo system. A two day job and through it all they were true professionals

The Geek Squad are our go-to technology solution for all of our homes. Corwin and his team out of Fredericksburg, VA and surrounding areas always do a great job . They are professional, on time, honest and with friendly personalities.

Excellent service, great communication. Cleaned up boxes, etc. and returned furniture to original state. Everything was checked and working before the Geek Squad left. Recommended alternatives to meet our needs.

My sound bar was installed ghe tech was very helpful and informative of the install.

Very competent crew (3, including a trainee). Proficient, polite, well skilled and worked well together. Handled all my needs. Would highly recommend this crew.

Last purchase was the Sonos Port! It was installed properly and works like it should with the other components. Job well done!

Re establish connectivity of Sonos devices. Finally have all working. Nolan and his partner waded through several prior issues and problems.

Generous with his time and talent, our GEEK was a real gem. No way could I have accomplished the install on my own. Kudos to Best Buy for the Geek Squad. I don’t generally go for extras such as installation or extended warranties, but in this case it was well worth the added expense.

Everything works perfectly. GS did a great job of setting up and explaining how things work.