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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 38 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers commend the 26 lb Countertop Nugget Ice Maker for its ability to produce chewable nugget ice. However, several customers express dissatisfaction with the noise level of the machine during the ice-making process, describing it as "beyond loud" and "incredibly loud." Additionally, some customers raise concerns about the ice production capacity of the machine, stating that it falls short of the advertised 26 pounds per day.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 38 reviews
  • Pros mentioned:
    Ice quality, Size

    Rated 4 out of 5 stars

    Nice, lower profile vs other nugget ice makers.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s more low profile than most of the budget ice makers, so it fits in more places. All these things mostly use the same basic components, so otherwise, it’s not very different. It makes the “fancy ice “ though, so that’s all that matters.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Obsessed with the ice it makes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this ice machine, it makes ice so fast and it’s perfect for eating, it’s not to hard and has the perfect softness to chew on through out the day. I’m obsessed with it.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Rated 1 out of 5 stars

    Don’t purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking this back tomorrow. I have had it over a month I have only used bottled Water and cleaned it multiple times following the directions. Today when I put ice in my cup I looked in the ice basket and there is a black residue. I have no idea where it has came from

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    I highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier. This machine is far superior to the one I exchanged for it (which quite literally blew up). Perfect ice, produces quickly, clean cycle really does clean it. Only downfalls; I don’t understand why there is an on/off button. For that price I’d think that would make sense. And lastly it has this cheap rubber stopper on the bottom to drain. A better solution would have been something more durable. I can already see I’ll Need to replace this part. Other than that. We are pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great for nugget ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine makes very quick. Once full it stops until enough melts or is removed and starts back up. It is a tad loud when in use but not so loud you can’t hear people talk.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the NIM026MBN0. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nexair pellet ice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. We enjoy the ice and makes it fairly quick. Just a little too loud when auger runs.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 4-star review and for sharing your thoughts about the NIM026MBN0. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality, Size

    Rated 5 out of 5 stars

    Best ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, couldn't be happier! It fills up completely with ice in about an hour - hour and a half, It's very quiet, and it's not too big so it's perfect for any counter space. I highly recommend this product

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and pumps out ice with no issues, easy recycle

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to purchased based on previous reviews. Great product. Only 2 cons i found so far is that the basket is kind of small and there is no on/off button. You have to unplug if you don't want the machine to run. I dont need the machine running at night. The noise is minimal, which is to be expected. But so far so good!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Ice maker

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a gift for my neice and she loves it. After cleaning it, she said it started making ice in 10 minutes. She loves the ice! She did say for a small machine it made some noise but nothing that she didn't like!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the NIM026MBN0. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes perfect ice but its incredibly loud. The amount of ice it give might as well order the original nugget ice machine.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. We are available Monday - Friday 8:00 am -5:00 pm standard pacific time. Best Regards, Customer Care newair

  • Pros mentioned:
    Ice quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Very nice I like it

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes it to where I don't have to go to sonic or chick fil a for ice again. It's a little pricey, but it's worth it.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good Ice Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great ice maker. It's a little louder than I expected it to be, but I've become used to it now. No other complaints about the device thus far.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Little guy works hard for it’s money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only giving 4 stars right now, since I just received this. So far so good, wish the bucket wasn’t so small, but it makes great ice. After having the GE Opal 2 (and returning it), I love the “Sonic” ice. The ice lasts so much longer than the bullet ice or regular ice cubes.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    A Little Loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Although, it is a little loud. I had to move it into another room to mitigate the noise.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Nugget

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic little nugget ice maker! Love it!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the NIM026MBN0. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Its a good machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little ice maker, it pumps out ice pretty quick, love that it doesnt need a water line and instead uses refillable tank. Easy controls. Onky wish it kept the ice frozen. It melts and gets remade into ice.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the star review and for sharing your thoughts about your experience using your NIM026MB00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best Ice Machine!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to purchase an ice machine and this one had good reviews. I went ahead and bit the bullet and ordered this one. I haven’t been happier!! This is literally the best! And the ice is the best!! I use it for my drinks and I eat it! Anemic girl problems.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. It makes it fast and easy. Love it

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great product, great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great value. Doesn't take up to much counter space

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

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