Customer Ratings & Reviews
- Model:
- BTWN81L-8-B
- SKU:
- 6489606
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.1 out of 5 stars
- Pros mentioned:Image quality
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is work perfectly Easy to install easy to set it off all look clear even at night
I would recommend this to a friendBrand response from Night Owl
Posted .That is great to hear. Thank you for choosing Night Owl!
Security cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup Not very good when it comes to recognizing human in the app
I would recommend this to a friendcould be a lot better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system works OK and for the price for the DVR nd 8 cameras it is an OK value. They shipped my setup short 4 camera power supplies and I had to go through an hour or more of nonsense, sending photos of everything I got to show it was short the power supplies, etc. They did finally send the missing power supplies. Problem 1: They don't know how to ship things accurately. The software for the iPhone works OK. Their software for Macintosh work anywhere from mediocre to not at all depending on which version of Mac OS you are running. Problem 2: The don't know how to create and test the software that is essential to using their products.
No, I would not recommend this to a friendBogus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system does not send most of the notifications until I open my phone or sometimes I also must open the app. The cameras work sporadically even with recommended range extenders. The cameras are from 10 to 40 feet away from the NVR as well as the router. Night vision comes on and off. I have tried tech supports suggestions with little to no improvement
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We’re sorry to hear that your system hasn’t performed as expected. Reliable notifications and consistent camera performance are essential, and it’s disappointing to know that even with range extenders and support guidance, the issues have continued.
Notification delays and camera drop-offs can sometimes be linked to Wi-Fi interference, bandwidth limitations, or device settings, even within the recommended distance. That said, we recognize your frustration, especially after taking all the right steps.
We’d like the opportunity to escalate this further and explore additional solutions. Please reach out to our support team with your case number or contact info, and we’ll make it a priority to assist you directly.
— Night Owl SP Digital Support Team
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to have this system installed since It was highly rated. After using it for approximately a month, I am pretty disappointed. It misses so many events! Even a simple thing of me walking out to the porch is missed when I tried to replay it. Also, it only replays 30 seconds then cuts off in the middle of people running around my property.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We sincerely apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
- Pros mentioned:Image quality
Night owl takes a shyt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 cameras were broke. Bestbuy only wanted to refund me 10% which isnt even enough to buy 1 camera to replace the broken 2 i have. Supervisor refuse to help me. The app is straight trash. The video quality is good when the app works. This system is not worth $700. You can get a china brand system for a $500 cheaper and work better
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We sincerely apologize for the issue you have been experiencing . We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
- Pros mentioned:Image quality
Night owl
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE QUALITY AND PICTURE OR THE CAMERAS THE SIGNAL IS GREAT
I would recommend this to a friend - Pros mentioned:Image quality
Night Own Protect Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is great and is easy to setup. The definition at night is great.
I would recommend this to a friend good product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price . Sometimes the app glitches .
I would recommend this to a friend- Pros mentioned:Image quality
? The 2nd set of cameras (& only bought 2)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st set was great. It’s the 2nd set I ? as I wanted 2 more cameras for a total of 10 & you only sell 8 in a box as the highest amount.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Thank you for the review and glad to hear you are enjoying your system. If you are looking to add 2 more cameras, please see the listing attached for add on cameras.
https://www.bestbuy.com/site/night-owl-indoor-outdoor-wireless-ip-4k-hd-spotlight-security-camera-white/6494001.p?skuId=6494001
Please let us know if we may be of any assistance.
Night Owl SP Digital Support
Night Owl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online and received quickly. Have mounted and plugged in, working on programming night owl pro tech. So far the night owl x seemed to be more user friendly. Once programmed may like this as well.
I would recommend this to a friendToo many connection issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just didn’t work for me I had numerous connection problems and finally returned them
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are sorry to hear of your experience.
Returned item back to BestBuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it back since the installation was going to be a mess. Lots of cables! The BestBuy technician did not want to do the installation.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Our systems are sold as DIY (Do-it-Yourself) kits. The only difficult portion of the installation is running the cables from the cameras to the DVR/NVR. How hard that is depends upon your setup and level of comfortability with cabling. We do have some customers who opt to hire a 3rd party installers, which is always an option. However, one of our Wireless Systems may better suit your needs.
BAD CAMERA
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works good but 1 camera did not work out of the box !!! no matter what i do it will not work done evrything i was told to do by tech support no luck and no replacement camer dont know if i want to buy just 1 camera for 100$
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
- Pros mentioned:Image quality
POOR SECURITY SYSTEM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a very poor system. The camera clarity is the only thing above average. Motion detection is terrible regardless of sensitivity setting. Cameras see humans or vehicles only from maybe 20 feet and in. Forget about pets or other animals walking right in front of the cameras. Viewing timeline is horrible. You'll get " oops something went wrong ". The system is trying to blame it on your WiFi connection. I've got EERO 6+ dual mesh router and pulling 5Ghz to my phone and 2.4 GHz to the NVR. The blame goes to NightOwl on this. Almost impossible to view any motion events or just 24/7 recording. Customer support is really special too. They advertise 24/7 support. You can forget about that too. I let my phone stay on hold twice and it took over an hour to speak to someone. The chat line isn't much better either there's no one there to chat unless you're into AI bots NOT. When I did speak to tech support on a bad camera they didn't know very much. They're more like tech support secretary and take your information to pass on to their engineers that don't get back to you. Run very far away from this security system. I'd rate this a big zero if I could.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Thank you for the feedback and sorry to hear you are not satisfied with your system. We welcome the chance to help fix any issues via technical support or replacement components if needed. You clearly have a great Wi-FI network but we would advise you consider what your actual internet provider has for up/down speeds when you are adding 4K video feeds for 8 or more cameras. That will sizably impact internet throughput which is what then allows your mobile device to review footage. Your purchase comes with a one year warranty against material defect or failure. Should you decide you would like additional support, please reach out to our technical support team via 'Contact Us' on our brand site Nightowlsp.com. We look forward to assisting you and ensuring you are happy with your system setup. Thanks, Night Owl SP Digital Support Team
Great cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like this cameras had them for years getting one for a friend (gift) thank you ; )
I would recommend this to a friend
