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Customer reviews

Rating 3.2 out of 5 stars with 87 reviews

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  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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53%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 87 reviews
  • Cons mentioned:
    Cracked

    Rated 2 out of 5 stars

    Screen has multiple cracks. Hopefully the warranty

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen cover on one of two phones has multiple increasing cracks. Hopefully the Otterbox warranty will hold up and Best buy can fix since they professionally installed on both phones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Survived many falls and a blow to the edge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased my second one because I it the edge of my phone against a Walmart cart and it cracked the screen protector. It looked as if my screen itself was cracked but nope, my phone is like new!!! I will not buy any other brand. I had to purchase one for my hubby. He saw what this screen protector can do. Only Otterbox for us!!!

    I would recommend this to a friend
  • Cons mentioned:
    Touch sensitivity

    Rated 1 out of 5 stars

    Sufficient at best until new products hit the mark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly,this is my least favorite screen protector I have used to-date. It has several issues that you have to accept. 1) It DOES impact touch sensitivity, so you'll have to re-adjust your phone settings to help offset that. Crank it way up. 2) At various angles you can see the grid of dots on the protector. I assume it's some sort of polarization or what not, but in low screen light conditions, you will see it. 3) The GLARES! Oh my, the glares. This thing causes an incredible amount of glaring. Good luck using it outside in bright lights. The only condition where it works well is in low light. It's brutal. 4) I used it with the Otterbox Commuter case. There is a very small gap from the protector edge to the case edge. So you'll have to clean it regularly as dirt and debris will get stuck there. 5) If you play games on your phone, be aware that the finger slide texture and feel is completely different. Your finger will not slide comfortably across the screen for a while, it's almost tacky and grips your fingers and it's an effort to swipe. Overall, it serves it's purpose to protect the screen. Until other manufacturers get S9+ products out, this will do. But, you get protection at the expense of the above. If I didn't "need" a screen protector, I would have taken this back after about 24 hrs of using it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there OVERLORED,

      Thanks for the extensive and candid feedback! We're sorry to see that you're not totally falling in love with the Galaxy S9+ Alpha Glass. This screen protector is meticulously engineered to provide the perfect balance of full device functionality and superior protection. While glares and a different-feeling texture are pretty standard with any glass screen protector, you should find that the shield should keep your device safe and secure for a long time to come. If you have any further inquiries, please feel welcome to reach out to us at 1-855-688-7269, and we'll always do what we can to assist!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Touch sensitivity

    Rated 3 out of 5 stars

    Poor touch sensitivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits well but I don't like how it only attached to side edges. Touch sensitivity is greatly affected. Hard to type.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi MrMan,

      Glad to hear that your Alpha Glass has the perfect fit figured out! We apologize that you're having some trouble with touch sensitivity, but not to worry - there is actually a setting in your phone that should eradicate this issue. Feel free to go into your phone settings, click on "Advanced Features," and then turn on your touch sensitivity. This function should enhance your screen reactivity and make life a lot easier going forward. If you have any further inquiries, don't hesitate to call our playful Otters at 1-855-688-7269, and they'll dive right into some answers!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Easy to install
    Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    They work until you drop them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, my husband is the accident prone one and tends to drop his phone frequently. I will occasionally drop my phone, but I got this just in case. My husband dropped his phone from our couch onto carpet and the screen protector flew off and cracked. Not wanting to spend another $40 to get him a new one I took mine off and reapplied it to his phone. Again,he dropped it this time onto our bed. The screen protector flew off again, landed on the floor and cracked. So its safe to say we won't be buying this brand again. The one really nice thing about this is how easy they were to put on. It just sucks that they don't stay on.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Sabrineeee,

      We're so bummed to hear that both of your Alpha Glasses didn't seem to want to stick around! Typically, we trust our screen protectors to give a certain level of commitment, and we apologize that your most recent experience did not reflect this. If you'd like, our friendly Otters would love to set you up with two warranty replacements that we're positive should stand the test of time. Please feel welcome to call them at 1-855-688-7269, and they'll be happy to help out!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Clear

    Rated 3 out of 5 stars

    clear, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cover is very clear, which is good, but now I have to be more deliberate in touching the screen to get it to activate. This is more for the edges than the center. No matter how much I try to press the screen onto the phone there is still a microscopic gap that affects the sensitivity. I'm waiting for more phone covers to be released so I can try something different instead of this glass protector.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi RedOne,

      We apologize that this Alpha Glass is having some trouble with screen activation! Luckily, our expert Otters know exactly what to do - simply go into your device settings, select "Advanced Features," and turn on your touch sensitivity function. Doing this should enhance your touch response as you interact with the infinity display! If you have any further inquiries, please feel welcome to call our wonderful Otters at 1-855-688-7269. They're always delighted to help out!

      Regards,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Clear, Easy to install

    Rated 4 out of 5 stars

    Nice screen protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, seems to work great. Protects his phone so far. Ease of installation was a breeze. Clarity is good have only owned for a week

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    May have worked better with different case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the screen protector only lasted a week on my phone. My case must have been putting pressure on it (had an Otterbox case). When I dropped my phone, most of the screen protector had lifted from the phone and shattered.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touch sensitivity

    Rated 4 out of 5 stars

    S9+ Otter Box Glass Screen Protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 2 things I love about this screen protector is that it is a Otter Box brand, and it was on sale for $22 (original price $44). I've never had a glass screen protector, the only thing I'm not sure about is the ease of use. I feel I have to really push on the screen to get it to work while using my keyboard. It doesn't respond well to my fingers with certain letters. Hopefully this problem will resolve once the screen protector fully adheres to the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Cracked

    Rated 3 out of 5 stars

    Glass screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I purchased to protect my phone screen while within first week the glass screen protector is already cracked

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Meme,

      Sorry to hear that this Alpha Glass had a rough first week! That definitely does not sound like the tough durability that we expect from our screen protectors, but not to worry - our awesome Otters are ready to hook you up with a replacement. Just give them a call at 1-855-688-7269, and they'll get a warranty claim started right away!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Adhesive

    Rated 2 out of 5 stars

    Doesn't feel worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection factor seems fine, and the responsiveness is great after turning on the sensitivity enhancement setting on the device. But the adhesive that actually keeps the protector attached to the screen is awful. I followed application instructions perfectly, but this product popped right off of the phone both times (whoops) that I had dropped the device, offering no protection to the screen at all.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Goodkat,

      We're sorry to hear that this Alpha Glass didn't feel like sticking around! This definitely is not the experience we intended for our screen protectors, and our awesome Otters would love to hook you up with a replacement glass as soon as possible. Please don't hesitate to call them at 1-855-688-7269, and they'll launch a warranty claim into motion!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Coverage

    Rated 4 out of 5 stars

    Great protection for my Galaxy S9 Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue I have is that the glass does not extend to the bezel on the sides of the phone. Dirt tends to get trapped between my Defender case and the edge of the glass.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Screen keeps popping off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this for my husband a couple months ago. Put it on his phone, everything was going great with the protector. We have used otterbox phone cases and screen protectors for years. Recently, the screen protector itself has popped off 3 times. He dropped his phone the first time (not a regular occurrence for him, he’s very careful) and has happened a couple times after that (hasn’t dropped it since the first incident). This is pretty disappointing for a product that claims highest protection for products. Wish we could return or exchange this product as this one seems defective.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Kimberly,

      We're so sorry to see that this Alpha Glass is struggling to stay committed to your Galaxy S9+! That definitely doesn't sound like the dedication that we envision for all of our products, and our friendly Otters would love to hook you up with a resilient new replacement. Please feel welcome to give them a call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Easy to install
    Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    Disappointing Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased with the ease of installation using the provided guides. Unfortunately, after a rather short period of time, the adhesive gave way and the cover would no longer stick to the phone screen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi ShoppingMaven,

      We're so bummed to hear that your Alpha Glass gave way to the protective pressure and couldn't stick around anymore! We definitely understand the disappointment here, and our friendly Otters would love to give this one more shot by sending out a resilient new replacement. Please feel free to give them a quick call at 1-855-688-7269, and they'll be more than happy to set up a warranty claim for you!

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Cracked, Durability

    Rated 1 out of 5 stars

    Not so good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the proce it's useless. Lasted maybe 1 week. I got a replacement and that only lasted 1 week also Cracked without even dropping it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Scratch protection

    Rated 4 out of 5 stars

    Great screen protector for Gs9+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This screen peotexror works great for preventing scratches and cracks from falls. Feels like it isn't even there.

    I would recommend this to a friend
  • Pros mentioned:
    Clear, Perfect fit

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfect with my galaxy, clear, hard protection

    I would recommend this to a friend
  • Cons mentioned:
    Cracked

    Rated 2 out of 5 stars

    Cracked 3 days after I purchased it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen cracked 3 days after it wss installed on my phone and it wasn't dropped or anything. It was literally just sitting on the counter, I picked it up and it cracked in my hand and then popped off. Total waste.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Cokel,

      Yikes! We're so sorry to see that this Alpha Glass cracked after only three days of duty! Our tough Otters would love to repair the situation with a warranty claim, so please don't hesitate to call them at 1-855-688-7269. They'll send out a brand-new screen protector that isn't afraid to fight the good fight!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    It's okay.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen protector doesn't really cover the whole screen but it has lasted longer than any other glass screen protectors I have used.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Cellphone,

      We're glad to hear that this Alpha Glass is in it for the long haul to keep your device protected! This specific screen protector is engineered for the perfect balance of protection and full device functionality, meaning that it covers the actual screen of the device and doesn't hinder essential phone features (such as the front-facing camera). If you have any additional questions on this, please feel welcome to reach out to us at 1-855-688-7269, and we'll be happy to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Easy to install

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on and so far very nice and protective

    I would recommend this to a friend