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Customer Ratings & Reviews

Your price for this item is $16.99
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The comparable value price is $39.99

Customer reviews

Rating 4.6 out of 5 stars with 654 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers consistently note the Commuter Series case offers excellent protection and a great fit for the Samsung Galaxy S21 Ultra 5G. Positive feedback also highlights the case's ease of use, good grip, and lightweight design, although some find the price point to be relatively high. A few users mentioned that the case is not bulky and that wireless charging works well. While most are satisfied, some customers expressed a desire for an included screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 654 reviews
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Does NOT dissapoint!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a case from this brand. It does not disappoint, it fit perfectly on my new galaxy and I even dropped it a couple times by accident and no damage to the phone or even on the case maybe a minor indent on the case but hardly noticeable. It probably saved me hundreds of dollars if I did not have that case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 of them they are excellent to the phone protector If you ever drop your phone you are safe your phone is safe I recommend it To everyone Family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Samsung Galaxyy S21 phone case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This S21 case fits perfect/snug- all controls/buttons perfectly aligned and its not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and keeps protected already dropped and kept protected

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    No Warranty for Warped Case?

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good fit, except for the right corner where the volume buttons are located, the rubber protective part of the case has warped/stretched out a bit, so now you can see right through the side of the phone to the back of the case and doesn't protect the screen as much. Gets dust and dirt behind the phone from this open part. Wanted to get an exchange, but with warranty, I have to pay for shipping. Wouldn't this be more of a manufacturers defect?

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    VERY PROTECTIVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great phone case and it fits well on my phone! I love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Case Defective not once, but twice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is junk and so is the Otterbox warranty cost to replace. The rubber started separating on both the original purchase and the replacement warranty. So, after paying original price and this happening, I paid for shipping/processing with Otterbox for a replacement. Then, after 6 months, the same thing started to happen to my replacement. I called Otterbox again and they wanted me to pay again for Shipping/Processing. Myself and family have always used Otterbox but I will be exploring other options.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're very sorry to learn about any discouragement you may have experienced with the Commuter Series case for your Galaxy S21 Ultra. We understand that you expect more longevity out of your OtterBox, but there are a few dynamics that can potentially cause something like this to happen. As far as our warranty goes, we grab a shipping and handling fee on all warranty claims, as this allows us to get you a new OtterBox with less hassle to you. We appreciate you taking the time to share this feedback with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to discuss this further.

      Best,
      OtterBox Customer Support OtterBox

  • Rated 2 out of 5 stars

    Week case on the button side

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case looks nice, sleek, and not bulky. But the right side were the buttons are is sagging almost like the sturdiness of the case is week or its missing rigidity.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      A sagging inner slipcover of the Commuter Series case definitely isn't what we had in mind, and we're sorry that the thing you're otherwise feeling pretty good about is having such strange structural struggles. Fortunately, we've got an awesome warranty that will help to cinch things right up with a brand-new replacement that is sure to provide a great fit for that trusted protection and performance!

      https://www.otterbox.com/en-us/warranty-begin

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect Compromise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a die-hard Otterbox customer for years, my typical go-to is the Defender. However, when I first got my S21 Ultra I purchased an Incipio case, since the Otterbox case on my S20 Ultra made it crazy difficult to handle. The case was fine but the material seemed difficult to keep clean and ultimately left me questioning it's durability in the long-run...so I ran back to Otterbox and figured their Commuter line might be a good compromise. It turned out being the perfect compromise! I love this case - it fits on the phone almost like it's part of the phone. There's no bulk but plenty of security and protection and just the right amount of grip so it fits easily enough in your pocket or hand but gives you grab. Supposedly antimicrobial technology is integrated into the case, I'm not sure how legit that is, regardless it's easy to keep clean and feels clean. It doesn't seem to disturb my screen protector and offers a bit of raised beveled protection around the camera.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not fit properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for an S21 Ultra. Case doesn't not fit properly. Extremely loose in the upper right side near the buttons

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We understand just how important fit is when it comes to maximum protection, and we're sorry that things are a bit wonky with your current Commuter Series Case. Let's take things from the top with a brand-new warranty replacement that is sure to cinch things down for an awesome Otter experience ahead!

      https://www.otterbox.com/en-us/warranty-claim

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    #1 Best case for the s21 ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the very best case for the s21 ultra. It offers the 2nd best protection of any phone case. A defender pro otterbox might offer better protection but it's too bulky. This one is really slim and fits good in hand and pocket. You combined everything and this is the best case for your phone if you want to protect against accidental drops while not having a case that makes the phone too bulky. I don't trust any other brand to protect my device better than OtterBox

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Love Commuter Cases!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE the Commuter series cases by OtterBox. Feels like you're getting extra protection in a way that's easy to utilize, sensible in form, and handy in its logistics. The ONE qualm I have is pricing (they're costly)- BUT...it's worth the price for this sense of security.* Thank you, Otterbox!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for a great phone! :D

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been years since I used an OtterBox case on my phone. A few years back, it seemed as if the quality (and overall protection of phones) had gone down. That along with many other brands stepping up their game steered me away from OtterBox. Since I impulse bought my S21 Ultra, I was not able to order a case ahead of time. With phones being as delicate as they are now a days, I didn't want to go a single days with it being naked. While not much bigger, the Defender case seemed too bulky. This Commuter series is just right. Still thin enough to not cause a huge bulge in my back pocket but still enough to provide good protection for my phone. The fact that this case provides a deep enough lip to use a tempered glass screen protector is a bonus. The lip is enough to protect the screen while still allowing you to use the Edge panel.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, easy to put on. Wears well too. Not that bulky

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    FIT IS AWSOME

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an otter box about 8 years ago. It was a great case. The commuter series is a deffinate step up. The molding tech looks to be even more exact. The fit on this is awsome. I can still feel the touch of all the buttons. The one thing I didnot like about my old otter box was the bubber part was way too soft. It would snagg on everything. It was a fight going in and out of my pocket. They are now using a harder rubber. I think it improves the overall product without sacrificing the protection on the otter box. NICE PRODUCT!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    My first Otterbox case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My silicone rubber case was torn, so I needed a new one. I knew of the Otterbox name so when I saw this one I decided to try it. The attention to detail is perfect. This case EXACTLY fits my phone and slips on easily. It is not thin or flimsy. It is obviously made with quality materials. Just an excellent, well made case. A little expensive but well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    One tough case!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One tough case! Fit & Function is great! All cutouts are precise and accurate. Great protection but at a trade for bulk.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    A day one phone purchase must

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterboxes have always protected my phone ever since trade-in programs started. The Commuter series has always been my favorite. It's sturdy, reinforced, and it really gives your the confidence that your phone will survive every accidental drop. Sure, it hides your phone's design, but getting the maximum trade-in value is what's important to me. The only gripe I do have is that the charger protector flap is rather a bit too tight. The flap will cause the charger end to bend. If you use a wireless charger, you got nothing to worry about.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    S21UltraCase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case. The top and bottom protrude considerably higher than the screen - what you'd expect...not too much. The sides actually protrude above the screen slightly also. Perfect and unnoticeable amount, but it offers the increased protection on the curved screen of the S21 Ultra. Great value for this case. Only CON is that it does make an already bulky phone bulkier. Not a deal break but worth noting. I'd think it would be hard to find a case that doesn't with this beast though.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good case, good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great, decent protecting without being a huge bulky case.

    I would recommend this to a friend
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