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Customer reviews

Rating 4.8 out of 5 stars with 2591 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 2,592 reviews
  • Rated 5 out of 5 stars

    Simple boxy protection

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    Posted .
    Owned for 2 months when reviewed.

    The commuter case is more boxy than the symmetry case. It’s basic and thin with two layers of protection. Keeps phone safe despite some drops and fits easily in back pocket. There’s a clip for power cord access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box the best case

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    Posted .

    I always try, buy the best covers, for different reasons, for example at work, I'm a security systems technician, most of the time I work it going up and down very high stairs, that's why I use this type of cell phone protector .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It fits

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    Posted .
    Owned for 1 week when reviewed.

    It fits my phone.And it’s black. So it's a well fitting black cover for my iPhone7 . Yes I would buy it again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cracked When Removing

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    Posted .
    Owned for 1 month when reviewed.

    The case cracked at the logo window when I was removing it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Commuter Series case cracked while you were removing it! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that claim started for you.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case for the iPhone SE 2

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    Posted .
    Owned for 3 weeks when reviewed.

    I had an Otterbox Commuter series case for my iPhone 6S and loved it, so it was only natural to get a new one for my new iPhone SE 2. This case went on very easily and I'm very happy with it. It offers very good protection but all buttons still function just as they should. The back is thick enough to protect the camera lens when the phone is laid down on a table or desk, and I like the cover on the bottom that keeps dust out of the lightning connection when the phone is not being charged. I have no complaints about the function of this case at all. The only "drawback" is that this case was designed for the iPhone 7 and 8. While it fits the SE 2 perfectly, the Apple logo in the back is lower on the SE than on the 7 and 8, so with this case on you don't see the logo in the circle on the back. (I'm sure they will adjust this for future SE 2 specific cases.) Honestly, I don't care. I have a black SE 2 so with this black case, you just see a black circle. I think it looks fine and Apple doesn't need any more free logo advertising from me. It doesn't bother me but if that kind of thing does bother you, you may want to hold out for an SE 2 specific case. Like most Otter Box cases, this one is not cheap -- but you get what you pay for and with Otter Box, more cost means very high quality so I think it is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have to avoid the feeling when you drop it.

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    Posted .
    Owned for 1 week when reviewed.

    I was having problems with the phone going on to silent mode. The switch on the side would flip to silent when I put my phone in my pocket or taking it out of pocket. So no alarm and I use the alarm for everything. The case is tough and look like it is supposed to be on this phone. It doesn’t hang over the screen and really protects it. This I know because I already dropped a couple times which I never do. And I was really glad I put the case on the phone. It’s an older phone now but this makes it look like new. There is a cover for the bottom plug for the cable at first I had a thought would be a pain in the butt but I got used to it and it keeps the lint from my pockets out of the speaker and mic holes and the charging port. So I am very pleased and will get another from this company when I get my new phone next month. As for the glass screen cover had one before it was great, but I bought the wrong size, my bad, and was going to return but my sister snagged it before I could return it. She says it was easy install and is perfect fit. She thanks you and I for the screen cover. I will be coming to get another one. Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid drop protection without adding too much bulk

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    Posted .
    Owned for 1 week when reviewed.

    Bottom Line: the OtterBox Commuter is a solid option for those prone to dropping their phone. Pros: good drop protection, protection for the Lightning port, comparable with Qi charging, not too bulky Cons: ingress of dirt between phone and case over time, no screen protector, removal takes a bit of work Review: My wife is hard on electronics, and the OtterBox Commuter has become our preferred case for her iPhones. This is actually the third time I’ve bought this case (once for her iPhone 7 and twice for her iPhone 8). Overall, the Commuter handles drops really well. My wife drops her phone at least once a day, and her phones have all come out unscathed with this case. The worst incident was when she dropped it into a 4 foot deep drain hole in our basement, where the phone sat submerged in water for 18 or so hours before I could get it out. Importantly, the Commuter has a flap that seals the Lightning Port (the most vulnerable area for water damage on the 7/8), and the inside was dry when I retrieved the phone. The Commuter is less bulky than some other cases on the market, and we’ve had no problem using a wireless charger with this case. I should note, though, that this case does not have a build in screen protector, so I purchase one separately. The one downside is that a fair amount or dirt does manage to sneak in the cutout for the Apple logo, which then gets lodged between the case and the back of the phone. Also, the rubber on my wife’s last case picked up a strange oder (unsure of what she spilled on it) that we couldn’t clean out. Finally, the reason we’ve gone through three cases is because my wife lets our 4 year old use the phone, and she likes to pick and rip at the rubber on the bottom. Even the best case can’t protect against that type of constant abuse!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My go-to case for iPhones

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    Posted .
    Owned for 3 weeks when reviewed.

    I purchased this for my wife's (very first!) smartphone. The phone feels more vulnerable without a case like this and my wife was nervous to use it much until the case arrived and I could get it set up. Worked well-- just read the instructions that what looks like the case is actually a liner and a case and you have to take the liner out and attach that first. Seems like the manufacturer could have a "remove me first" on the liner. Not a biggie. Case itself feels rugged and is actually a good combo of textured enough to hold onto without being too grabby.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I wish I had purchased this case sooner!

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    Posted .

    Bottom Line: Otterbox Commuter case is the perfect balance of protection and practicality. Pros: Great protection, easy to install and remove, charging port cover Cons: Adds some weight and bulk to the phone Review: My wife (who also lets our toddler play with her phone) is rough on phones and, subsequently, phone cases. In the past year, the two of them have managed to literally rip the previous case to pieces. Additionally, we had to get a replacement iPhone because the Lightning port stopped working on the original one. I considered a lot of different cases (including other Otterboxes) and chose the Commuter series, because it met all of the conditions we needed in a case: durability, slim enough to fit in a back pocket, and could accomodate a glass screen protector. The case is made of two materials: a soft rubber that wraps the entire device (to absorb impact) and a hard plastic that offers structure and rigidity. Together, the case is really durable and (so far) has deterred my daughter from trying to tear the case around the button coverings and port. I also like that there’s a flap to cover the port to prevent dirt from getting in. The extra protection that the Commuter series offers does add some additional weight and bulk to the phone. However, if you’re someone who tends to be rough on phones, it’s a fair tradeoff for the additional protections this case offers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    Owned for 1.5 years when reviewed.

    Sleek enough that my phone still easily fits in my pocket, and it offers great drop protection. When combined with a quality screen protector, it is the ideal combination of size and protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent protection, utilitarian appearance

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    Posted .

    I looked at every case I could find for my iphone 8 and this is what I liked best. I wanted a case with very good impact protection. It's slightly bulkier than some, but that's necessary for better protection. I like that the case protrudes almost a millimeter beyond the glass screen protector. Many of the one piece cases that looked more sleek and felt more grippy were flush or nearly flush with the front of the glass protector, offering no impact or abrasion protection to the screen. One thing I don't like is that if you lay the phone on its back on a hard surface, it slides easily because only the hard plastic piece contacts the surface, however, if you lay it face down the silicone piece contacts the surface and it won't slide. However, the hard plastic on the back makes the pocket grip about right for easy access without worrying about it falling out. The fit of the case to the phone is perfect. I really like the dark blue because it's dark, but can't be confused with the black cases that almost everyone buys. I wish they had more color options for making interesting combinations of the two parts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    Owned for 1 year when reviewed.

    I have bought these before and love them will put on all my phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Commuter: Great Case!

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    Posted .
    Owned for 3 weeks when reviewed.

    Have used the OtterBox Defender for years and have never had a phone damaged despite repeated drops. The Commuter has been just as good for my IPhone 7. Definitely worth the cost! Note that I purchased this case as a replacement for a two year old one that broke after a 6 foot fall on to rocks, I did not want my phone to go unprotected, so I purchased one before requesting a replacement from Otterbox. I submitted a claim for the broken case and received the replacement within days, no questions asked! Another reason to buy Otterbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    Owned for 1.5 years when reviewed.

    The case has proven very durable and has survived my onslaught.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, smart purchase!

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    Posted .
    Owned for 9 months when reviewed.

    Used it with an iphone that is hard to find a cover for. I am really please with the Otter product - first time purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deals

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    Posted .
    Owned for 1 week when reviewed.

    This was a bit less than I expected it would, which was nice. Getting help was a bit slow even with a small number of people at a time. I was at the Liberty Tree Mall store in Danvers, MA & they had Zero cases for the iPhone SE 1st generation phones. I asked for suggestions of where to look and two workers both said they had No idea where I could find them. Luckily I did not get discouraged and I checked the next bldg over in the mall where I found Cell Fashion, which had LOTS OF CASES FOR THE FIRST GENERATION iPhone SE and I got an Otterbox case, screen protectors for two phones and some other accessories at great prices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    Owned for 1 year when reviewed.

    Great case for iPhone 8 which is hard to find in store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted .
    Owned for 8 months when reviewed.

    Keep phone secure and looking sleek. Confines to protect the phone and looks great even after wear and tear. Geek squad assisted putting the case on for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted .
    Owned for 6 months when reviewed.

    I got this for my sons first phone. Its a lightweight case but excellent protection!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case for new iPhone SE

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    Posted .
    Owned for less than 1 week when reviewed.

    I am new to iPhones and it to a minute to figure out that the case is in two part, a hard outer shell an a inner flexible shell and that I needed to put the inner shell on first and then snap on the hard outer shell. Once I had that procedure figured out (the clue was the diagram include inside the box) the case fit my iPhone SE perfectly. I've been carrying it around for a few weeks now and the case seems very sturdy and it helps provides some grip to what otherwise was a rather slippery device. I have no trouble using any of the buttons on the side or the plugging the iPhone into the charger.

    I would recommend this to a friend