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Customer Ratings & Reviews

$24.99
Save $55
Comp. Value: $79.99

Customer reviews

Rating 4.6 out of 5 stars with 1284 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-19 of 19 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Strongest Protector Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is the best phone protector ever. I dropped my phone from 21 ft. my iPhone didn’t get any damage. It landed on the back side. I don’t think it would have protected the screen if it had landed screen face down. Still, this is a really strong cell phone protector. I’ve been buying Orterbox for 7 years straight and dropped my phones on concrete many times and never had any damages to any phone. Worth the price! However, they keep going up and I’m starting to not like that a bit.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Wireless charging

    Rated 5 out of 5 stars

    Otto case with holster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The holster is sturdy. Works well for me. Does not work with wireless. I don’t use wireless except for watch. A little pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Otter black case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Otter is strong and good protection black case. It is expensive, but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Not a bad otter box case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good good basic case have dropped it s few times but nothing too bad and has held up. A little expensive.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This brand is always the most trustworthy brand! It’s also the most expensive one too.. wish they’d come down on the price!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for. A strong sturdy case.a little pricey compared to other cases but I needed a drop worthy case.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice durable case. A bit on the expensive side but worth the price to protect your phone. Highly recommend this product to anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Fits well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these otter Boxes are kind of Pricey. They do there job so Id buy this again. I just don't trust a lot of phone protectors.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Otterbox is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is pricey, but it’s the best! But only get it if you can afford it. But in the end it’s worth it!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Iphone Protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a lil pricey but so reliable and dependable phone protector

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Best phone case for iPhones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cases. I’ve purchased for all of the IPhones just pricey

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got a new phone. The case was the same one that was for sale at the cellular store. It was on sale for about half the price.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Bit pricy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product it is a bit pricy but hopefully it does its job

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    I wish they had more colors

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they had more colors. This is pricey side and bulky however, gets the job done. I want my phone to last for another year so I paid the price for the best.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you so much for your feedback! We continuously look to provide more options and colors for our cases. We want to thank you for choosing OtterBox to keep your device protected for the foreseeable future! If problems do arise with your case, we have a great warranty to help replace your case. Thank you again for the feedback and we hope you have a fantastic day! OtterBox

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Tough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little price high. Good quality. Seems best out there

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    A lot of money for a little plastic.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would prefer getting something with a built in screen protector, and also a camera protector. It’s a lot of money for a little bit of plastic.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Oakley Properties Llc president

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an Otter box defender series case. To my dismay there was no Steen or camera protector like on previously purchased models I had acquired in the past. This product is of no use in my line of work as a construction supervisor. It is more an offender than a defender especially since the price was much higher and offered much less protection I will be returning this case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We're very sorry to learn the Defender Series Pro case wasn't quite what you were expecting. Our engineers determined that a built-in screen protector would hinder the use of the phone's screen. Since we didn't want you to be without the option of screen protection, we ensured that this Defender Series case is 100% compatible with any of our trusted screen protectors. We also have our fully enclosed waterproof FRĒ case available right here on Best Buy's website that might suit your needs a bit better. Please feel free to give our CS team a call at 1-855-688-7269 with any additional questions or concerns.

      Cheers,
      OtterBox Customer Support OtterBox

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Better Alternatives on Amazon

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible and expensive. Disintegrates before a year.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    The best IMO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used Otterbox on my cell phones. Never a problem and never a broken phone. You do pay for quality though I have to admit I probably could have got it at a better price online, but I wanted protection immediately.

    I would recommend this to a friend