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Customer Ratings & Reviews

$24.99
Save $55
Comp. Value: $79.99

Customer reviews

Rating 4.6 out of 5 stars with 1284 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-15 of 15 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Great case but wireless charger problem/solution.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with this case because of its double layered protection--a plastic inner shield and a rubber outer shield. However, when I tried to charge the iPhone with a 3-rd party wireless charger, the two layers of distance between the iPhone and charger was too much to sustain a charge cycle. I then purchased the Apple MagSafe charger, which I expected to be more powerful, but was still not able to get a reliable charge. So I made a hole in the outer, rubber case layer the size of the charger (photo 1). The charger fits into the hole (photo 2) and thus has only the plastic case layer to separate it from the iPhone. This seems to have solved the problem. Perhaps OtterBox could consider adding this hole to the rubber back, or at least providing a knock-out so that the customer could enable wifi charging.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Super-Solid Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would get 5 stars.. but due to lack of the magnetic inclusion, does not allow cordless charging. The included belt clip works well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Great case for the iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Home wireless charger pad works with the case on, but the one in the car won’t. Still yet, I love this case. It fits the iPhone perfect.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Wireless charging

    Rated 5 out of 5 stars

    Otto case with holster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The holster is sturdy. Works well for me. Does not work with wireless. I don’t use wireless except for watch. A little pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    OtterBox - Defender Charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great and looks like it will offer my new phone great protection, but I'm very disappointed that you cannot use a wireless charger with it. I asked the store associate before buying and he said it would work.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there! We're sorry for any frustration with wireless charging. This case should be compatible with wireless charging, but we do suggest using one of our wireless chargers or others recommended by Apple, as those are the ones we test with. If you'd like to discuss this further, please give us a call at 1-855-688-7269 and we'd be happy to help in any way we can. Best, OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Ok product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, but it does not have the magnetic charging capability.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback. We have taken your feedback to the company for future consideration. OtterBox

  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Not MagSafe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is fine, but I was under the impression were wireless charging compatible when I bought it and apparently that doesn’t mean mag safe. I’ve been using this brand of case for a long time though and am happy with it.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We apologize for any inconvenience you are experiencing charging your device on your charging station. Otterbox designs our cases according to the Apple Design Guidelines and our products are tested across a large number of charging products, Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Won’t support all wireless charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case will not charge on all regular wireless charging. I have 2 different types of Anker wireless chargers and it will charge on one, but not the other. I did check other devices to verify both chargers are working properly.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Could be better, but still good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the sides around the screen were raised up higher to better protect the screen and wish it worked with the wireless chargers.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    So So

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was alright, I’m use to the defender series of the 11 Pro Max, I didn’t feel my phone was as protected in this case. The sides of the case were flush with my phone screen, didn’t care for that much. Main reason I returned it was because it didn’t work with my wireless charger.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you weren't feeling confident with your Defender Series Pro! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. We're sorry to hear that you ended up returning your case, but we hope you find an OtterBox that checks all your boxes! If you have any questions, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Has its downs but mostly GREAT

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and gives outstanding protection however; you cannot use your wireless charging device as the case is too thick

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Nice quality, not wireless compatible.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great, but it was presented as being wireless charging capable. I have two different chargers, doesn’t work on either. Have to take phone out of case in order to work.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you were having those issues with wireless charging in your Defender Series case! While that case was designed with Qi charging in mind, we recommend OtterBox Power accessories for best wireless charging experience. Though there are plenty of non-OtterBox charging pads that perform well with our cases, in this instance another charger may work better. If you run into any issues with your case, feel free to reach out to our Customer Service Team at 1-855-688-7269 or through the link below, and we'd be more than happy to get you helped out.

      Contact us: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Wireless charging

    Rated 2 out of 5 stars

    Not the case for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like the feel of the case, very unpleasant in the hand. The magsafe did not work very well and on a normal wireless charger it had issues kicking in. I think ill stick with the tried and true defender case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear the Defender Series Pro case isn't quite working out for you. This model doesn't have any internal magnets to help achieve a secure connection with Apple's MagSafe accessories, but our Defender Series XT case has a unique design that will lock things into place and help with wireless charging!

      https://www.bestbuy.com/site/otterbox-defender-series-pro-xt-hard-shell-for-apple-iphone-13-pro-max-and-iphone-12-pro-max-black/6471508.p?skuId=6471508

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Belt clip, Wireless charging

    Rated 2 out of 5 stars

    No wireless charging, not same defender

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not wireless charging compatible , not same defender case as ones before it. Offers basically zero protection on the side bezel part. Belt clip being recalled and supposedly new one will fix current belt clip problem.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you've had such a lackluster experience with the Defender Series Pro Case. We actually have tested and confirmed compatibility with Qi wireless technology, but unfortunately, results can vary depending on what base is being used. And it's worth mentioning that this specific model wasn't designed to accommodate Apple's MagSafe ecosystem, so that charger won't work.

      Have you experienced a problem with the holster you received? If so, we can definitely help get things on lock with a brand-new warranty replacement. Just give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Can Never go Wrong with Otter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, its durability, the way it fits over the Camera to Protect it. I like that it doesnt have the cheap (easy to scratch) plastic screen cover. Only reason for not giving it 4 Stars is that I can not charge my iPhone wirelessly with this case on it. I am getting another charger, not sure if it's just the one I'm using now that is the problem, but it worked fine before I put the case on and it works still with my husbands Android who also has the same Otter case I do.

    I would recommend this to a friend