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Customer Ratings & Reviews

$24.99
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Comp. Value: $79.99

Customer reviews

Rating 4.6 out of 5 stars with 1284 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 107 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Great case but wireless charger problem/solution.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with this case because of its double layered protection--a plastic inner shield and a rubber outer shield. However, when I tried to charge the iPhone with a 3-rd party wireless charger, the two layers of distance between the iPhone and charger was too much to sustain a charge cycle. I then purchased the Apple MagSafe charger, which I expected to be more powerful, but was still not able to get a reliable charge. So I made a hole in the outer, rubber case layer the size of the charger (photo 1). The charger fits into the hole (photo 2) and thus has only the plastic case layer to separate it from the iPhone. This seems to have solved the problem. Perhaps OtterBox could consider adding this hole to the rubber back, or at least providing a knock-out so that the customer could enable wifi charging.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps falling out of the holster. Very loose fit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used Otterbox cases for about ten years now. I’ve used them on literally every iPhone I’ve owned. This one is good and all, but like many other em reviews say on here, the case will fall out of the holster with the slightest bump. I had to actually insert electric tape at the bottom corners of the holster to make it fit tighter, as I can’t afford to lose a $1,000 IPhone. Otterbox, please read these reviews and take care of this issue. It seems your quality control has lapsed lately….??

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great buy? More like BEST Buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s definitely made my phone safer still recently got a crack on my camera so it’s not perfect but it’s definitely helped with the overall protection of my phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox Case and the clip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product so much this is my second time purchasing it. I do not like the chip that it comes with it broke in less than a week.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    I liked it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in Oct, 2024 & needing a new one. It’s a really good case however, the bottom part of the hard plastic did break off on me and the charger port cover didn’t last long either :/ In the end, the case provided the needed protection for my phone and although we are needing a replacement, my phone is without damage :) The case is thick (def added weight), doesn’t slide out of my pocket easily & it’s got a good grip. I would definitely recommend if that is something you are going for. Thankfully Otterbox offer’s warranty’s and I have a replacement on the way!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong and good protection. Easy in and out. Fits in pocket

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Fits seemlessly!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is durable and protection is great. The design is simple and fits seamlessly with my iPhone.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Super-Solid Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would get 5 stars.. but due to lack of the magnetic inclusion, does not allow cordless charging. The included belt clip works well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter box protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for my clumsy brother it’s been protecting his care ever since

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Over protective….meh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had many otter boxes in the past so the protection is there that’s why I buy them BUT when it interferes with the screen protector staying stuck to the screen that’s annoying. Currently my screen protector is lifted on one side…I may have to get another phone case…good case but a bit over protective :).

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Otterbox cases cutting corners?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to swear by Otterbox cases as they were hands down the ultimate protection! They still build a formidable case, however their bezels are much shallower and the screen protector is now no longer included as part of the case. I’ll most likely have to find a price appropriate alternative AND have to buy and install a screen protector.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Belt clip

    Rated 4 out of 5 stars

    OtterBox Defender iPhone Pro Max 13 Belt Clip Weak

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several iPhones and have used the OtterBox cases with belt clip for all of them. Yes, I know the belt clip is a fashion statement that all of the Hollywood Celebrities will be wearing in 2022. I just don't like having the phone shoved in a pocket for fear it will fall out. The case is slimmer than the Otter Box Defender for iPhone X. The reviews you may have read are correct. The belt clip to Otter Box case could be more "lockey" and secure. It does seem a little flimsy and I am concerned about long term wear and tear. Grade: B

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protection for your phone, The only thing is that the belt clip where the phone attaches doesn’t hold real well and the phone keeps falling out. Good thing the case protection is good because it popped out about 50 times already.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Otter a bit big

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, Otter, industry up to standards- but at the price of adding a bit of bulk to an already large phone (IPhone 13 Pro Max)- confident will protect well, but additional bulk is a cost to consider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality material and feels solid. Expect it to protect the phone from drops. Only issue is the protective door for the ringer on/off switch is not properly aligned.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protects the iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had good luck using OtterBox on my iPhone, and bought this as a replacement - same as the orginal. The original one protected my iPhone during typical drops and bangs, with no damage to the phone. The first OtterBox lost its ability to hold the iPhone to the back section - the spot where the clip holds it had worn a=out and the phone started falling out of the back holder when bumped. But it lasted through 2 - 3 years of constant use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Phone protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the phone very well and easy to put on the phone

    I would recommend this to a friend
  • Cons mentioned:
    Belt clip

    Rated 4 out of 5 stars

    Hubby's choice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My hubby won't buy anything else. He is OtterBox's best sales guy and he doesn't even work for the company! He just brags and brags about the durability and the sweet belt clip that comes with it. I will say that the case is indeed worthy of this praise, but the belt clips are regularly broken and replaced. I can't say there's a better belt clip out there, but you should be aware that the clip is not nearly as durable as the case. It is usually overpriced as well. Make a more durable clip and/or reduce the price & I'll give it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Baldojr2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is real nice and it protects my phone real good I had my other phone with a case like this only that other cast was bulkier

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still expensive but my phone is still safe.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s starting to seem like the quality of others is reaching Otterbox, but the prices will never as otterbox regularly throws out these expensive cases with the same quality and protections as $8 cases on Amazon. Might be worth going the cheaper route. However the look of the otterbox is still timeless and in my opinion should be the standard for phone cases.

    I would recommend this to a friend