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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1153 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and great fit of the Defender Series Pro Hard Shell case. Many appreciate the case's grip and ease of use, along with its high-quality materials. However, some customers find the belt clip unsatisfactory and the price a bit high. A few also wish it included a built-in screen protector and was compatible with all wireless chargers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,153 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Great case but wireless charger problem/solution.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with this case because of its double layered protection--a plastic inner shield and a rubber outer shield. However, when I tried to charge the iPhone with a 3-rd party wireless charger, the two layers of distance between the iPhone and charger was too much to sustain a charge cycle. I then purchased the Apple MagSafe charger, which I expected to be more powerful, but was still not able to get a reliable charge. So I made a hole in the outer, rubber case layer the size of the charger (photo 1). The charger fits into the hole (photo 2) and thus has only the plastic case layer to separate it from the iPhone. This seems to have solved the problem. Perhaps OtterBox could consider adding this hole to the rubber back, or at least providing a knock-out so that the customer could enable wifi charging.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must have if you still have a 12 or 13 Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case for the iPhone 12 Pro Max and it really protects your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sturdy case little bulky but it works for what I need it to do.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this protector for my iPhone for 2 years, and it was excellent. Pros: great performance, my phone fell down many times but never had any damage Cons: very bulky. The mag safe charging in my car does not work when the phone cover was on.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Belt clip

    Rated 3 out of 5 stars

    Great case belt clip sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case is great!! Belt clip sucks! Every time you bump into something even slightly the phone pops out. Also does it when you sit in car or truck seat..

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing a retention issue with your belt clip holster accessory. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 4 out of 5 stars

    Otterbox Case and the clip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product so much this is my second time purchasing it. I do not like the chip that it comes with it broke in less than a week.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Been using these since my iPhone 8. Never had a problem with a broken screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Defender Pro for iPhone 12 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top Not h protection for your iPhone! I’ve dropped it riding my Harley and it bounced along the road. Picked it up and not a scratch on it! Worked perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    You Otter Get One

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection, and mount (for belt) has a distinct "click" to ensure the phone is secure. In addition, the mount can be used to set the phone on a surface - for video calls and for hands-free calling as well as for web/app viewing/scrolling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps falling out of the holster. Very loose fit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used Otterbox cases for about ten years now. I’ve used them on literally every iPhone I’ve owned. This one is good and all, but like many other em reviews say on here, the case will fall out of the holster with the slightest bump. I had to actually insert electric tape at the bottom corners of the holster to make it fit tighter, as I can’t afford to lose a $1,000 IPhone. Otterbox, please read these reviews and take care of this issue. It seems your quality control has lapsed lately….??

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is the best otter box case I’ve gotten. Solid and sturdy I’ve dropped it plenty of times still looks brand new. It also has a cushion inside the case to absorb shock and has a bounce to it if u don’t want a broken phone this case is the best to get.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Quality of phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very high quality and it gives me very good grip.One thing that I like is that it is very strong even if I dropped it wouldn’t have a scratch on it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great buy? More like BEST Buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s definitely made my phone safer still recently got a crack on my camera so it’s not perfect but it’s definitely helped with the overall protection of my phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I’d buy otter again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 years, I’m still using it and it has saved my phone from annihilation more than a dozen times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Apple iPhone 13 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and shockproof phone case. I like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD AND VERY SPECIAL.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD. VERY SATISFYING. Good quality workers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box 4 Life!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an otter box. What’s more to say? These cases are awesome! I guess if I need to say something negative about it it would be the rubber access flaps for the silent/vibrate switch and female lighting port. They tend to rip but if you don’t abuse them they’re fine. I’m

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outter box

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful protective product, would recommend this to everyone on my social media list

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase , I love an otter box case and that case isn’t thick like the other cases it’s very slim which I like

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. pair it with a screen protector and you will be worry free.

    I would recommend this to a friend
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