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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 222 reviews

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91%
would recommend
to a friend

Customers are saying

Customers are delighted by the excellent protection and great fit this screen cover offers for their Microsoft Surface Pro devices. However, some users find the cover interferes slightly with the kickstand functionality and adds a bit of weight and bulk. A few also reported challenges with the stand's usability. Despite these minor drawbacks, the ease of use and protective qualities are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 222 reviews
  • Pros mentioned:
    Fit
    Cons mentioned:
    Kickstand, Pen holder

    Rated 4 out of 5 stars

    Great case, fits snugly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits snugly and looks great, but only gave it 4 stars because I don't like that I have to take part of the case off to use the kick stand on the Surface. It's pretty annoying, i just stopped using it. The pend doesn't stay on the side very well either, when the case is on. Think I'll get the UGG case instead. I have an UGG case on my Surface 3 and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Expensive - works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the few cases on the market that actually work good for protecting and functional for the device. My guys are engineers and needed something solid. With a keyboard this thing fits pretty snug and protects the surface while closed. Stupid expensive tho, a bit ridiculous on price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Returning It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 months into owning my Surface Pro 2017 (as of this writing) and I STILL can't find a good case. I'm still waiting for manufacturers to get their acts together and release revised Pro 4 cases out but no luck. So I tried the Otter because (I'm desperate!) and I wanted a clear case that won't hide the beauty of the Surface Pro. The Otter looks great and I'm sure it does an excellent job of protecting the Pro but I don't care for the wonky kickstand design - you have to pry the kickstand part of the case from the Pro to use the kickstand and even then the case doesn't stay attached to the kickstand (see attached pic.) I don't like the keyboard part of the case, either - in the pics here at BestBuy you can see the keyboard is the older, plastic model - that probably fit in the keyboard part of the case better - my new 2017 keyboard with the cloth/felt material started to crinkle up as I slid it into the case so I stopped and wouldn't have used it. There is absolutely no way I'd pay $99.99 for this case and even at the Black Friday sale of $59.99 I'm returning it. Hey manufacturers, I realize this is a weird device to make a case for and Microsoft tweaks the design in every model, but I'll get a cheap $20 case until somebody makes a good one. (Attached pic shows how the kickstand, when used, won't stay attached to the case.)

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there DonC,

      Sorry to hear that you're feeling so disheartened by the Symmetry for the Surface Pro 4! We are happy to pass your feedback along to our product design team for future consideration. In the meantime, if you have any further questions or warranty needs, our friendly Otters will happily take care of you. Just give them a call at 1-855-688-7269, and they'll always be ready to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good cover for surface pro 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Otterbox covers fro other products and they work very well as advertised to prevent damage. However I do find that plugging or removing usb connections are not that convenient. Overall the product works as expected, though it is heavier than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    OtterBox rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love OB products! This case fits great, and I have ultimate protection against any drops that may happen. I love the fact it allows me to still use the kickstand of my surface pro.. I would buy this again!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Great cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is an a great protection cover. The biggest issue is it is heavy and bulky which is a turnoff trade for protection. Worth getting.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Kickstand, Pen holder

    Rated 4 out of 5 stars

    does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case protects the tablet and keyboard 100%. only problem is there is not enough magnetic field for the pen to stick onto the tablet nor is there a pen holder on the case like other cases, otterbox missed the mark with that. my other issue is the kick stand is hard to use but that is not a deal breaker for me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Kickstand, Weight

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits snuggly on my surface. Does add weight, but will trade that off for protection of my device. Pen will still 'stick' to the sides, but does fall off more easily, and almost always will when using the kickstand. Still like the look of the case, and like that every part of the Surface is protected. Positives far outweigh any negatives that I would have.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    One of the better protectors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the otter box because it is a trusted name and comes with a cover for the keyboard. Good thing since the keyboard is so expensive. I noticed the keyboard cover helps stiffen the keyboard as well. The reason it doesn’t get 5 stars is because when the kickstand on the surface is opened, there is no protection for the bottom of the surface. I’m sure otter box can come up with a better idea.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for traveling anywhere. A little heavy but worth it for protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Snug Like a Glove! 6/5 Rating!!! In depth review!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this case for more than three months, I can guaranty you this case is a perfect, snug fit for your Surface Pro 4 1TB! I was going to go for a UAG Case, but went the other way when I found out the kick stand has less positions. When put on your device, it doesn't add much "bulk" to your surface. I fell that if I ever would drop my tablet PC, I can rely on this case to keep it safe. I fell confident to know that this case is certified drop+ protection. The manufacture does 24+ tests and over 238+ hours of testing to make sure it will surpass any accidents you may encounter. This case has more than enough ventilation holes in the case to keep the PC cool. I love that my pen will still hold in place with the built in magnet on the side of a Surface Pro 4. I love the fact that the case is light grey/ clear. It helps you still see the beauty in the device even when it is covered! I also enjoy the freedom of being able to protect my Surface and still use the built in multi position kick stand. You can even keep the case on a still dock your device! I still have to get a keyboard to try out the keyboard protector, but I know it will work good since one of my friends has one and it works perfectly! All the ports are still accessible and work perfectly. Some people may complain about the price, but make sure you always check local competitor stores for Price matching! If you don't price match, your not really shopping :)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects without being too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, there is not an option for 4.5 stars... I debated whether to give this a 4 or 5 start rating.... for the simple reason that the button used to turn the device on and off does not always align properly. It is not a big deal... However, the device, including the keyboard, are great to use, lightweight, and it seems to protect the device pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Great protection for your Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do a lot of traveling and need to protect my Surface Pro. The OtterBox does just that. It fits well around the device and allows for easy use. If you travel and need your tablet this is a must have!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect Fit!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is my favorite because it fits perfectly but doesn't add bulk. You have access to the entire screen plus the keyboard with the protection that companies like Otterbox can give. Definitely recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because the Surface Pro I have at work came with it. I find it hard to put on and take off the Surface, but it is a good case to have if you plan on walking around carrying your Surface at work, school, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Solid Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case to protect my Surface Pro 4 (after all, it is an investment). It's sturdy and durable and will get the job done in making sure the computer stays pristine. My only complaint is the case on the back encloses the kickstand and to get it out takes a bit of work. It's a slight thing, but the enclosure works to protect the Surface completely. A very very slim trade off and is the only reason why I gave this 4/5. If using the kickstand with the case were a bit easier, I'd give it a 5. You really won't be disappointed with this case though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Good case for surface pro 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading other reviews about the various cases/ covers I decided to go with this one due to being the only one with some sort of protection for the keyboard as well. True as stated by others the magnetic capabilities are reduced due to the case for the pen. This would be a better case if it had a clip for the pen. Also it does take a bit of getting used to using the kickstand because the case does lock on pretty well on all the corners.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Tough stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the durable feel this OtterBox adds to my new Microsoft Surface Pro 4! It gives the Surface a solid feel for both the main unit and the Type Cover but doesn't add a lot of weight or bulk and keeps all the ports easy to get to.

    I would recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 4 out of 5 stars

    Great Case but with a flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great and wonderful case but when you close the adjustable stand you have to snap into place but unsnapping it is a Pain in the $#@* plus there is no stylus holder. You have to use the magnet and that doesn't stay on very good only half the magnet is used . With the exception of being over priced and the minor flaws its a nice case .

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great for protection all around the tablet, i especially like the fact that it has a hard plastic portion that goes over the keyboard for added protection over the screen. The only draw back to this case is that it make it hard to flip out the kickstand if you are using it on a desk or table because of how it latches onto the device. Not a huge deal but worth knowing.

    I would recommend this to a friend
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