Customer Ratings & Reviews

The young people who provided the install, haul away and all were very professional. I am happy for this Best Buy benefit. My wife met them at the door and an hour later we were using our new microwave! They were 30 minutes early!

Little confusing with time coming worked out in end they were fast friendly and did good job when all done happy

The install on my appliance was easy and fast they did great work

The installer was very professional and friendly. He had to remove our hood, which was hardwired into the wall. He converted the hardwiring into an outlet. He had to carve holes in the bottom of the cabinet and wall for the electrical cord and outlet. He completed everything as fast as could be expected. He also took the old hood to be recycled.

Super fast installation and very professional results.

I was impressed by the efficiency of the technician. He removed the old and installed the new in less than half an hour. To this day I have had no problem with the new one. Plus, since I have their protection plan, the install was free! Score!

Great job installing the range. No mess and it didn’t take very long.

Install was outstanding, very efficient. Good hard work made easy. By being prepared with everything they needed. Outstanding Customer service from install team

Very happy with the Best Buy installation team. They were polite, asked about whether or not to remove their shoes. They were efficient, and thankfully didn't need to make new holes in my wall for the installation.

This was an excellent installation of my over-the-range microwave. When they first arrived, I realized I did not in fact have a dedicated circuit; The BB installer took the microwave back to the warehouse and held until I was able to have an electrician install the circuit; when they came back, they were done within an hour. They were efficient, knowledgeable, clean. Also removed existing vent hood; Well done!

The installers were very good BestBuy did screw up on the scheduling. The first appointment was a no show without any contact from Best Buy.on why

This installation went fine but after awhile we noticed a problem that nobody had seen (even though we went over it together and they explained everything). It has since been reinstalled at no cost to me and with no problems. Everyone was courteous and professional. Especially considering this was happening during omicron, a very good job by all.

I like this microwave. strong exhaust fan. Noisy though. Love the light it throws on my range. I discovery you can put it in silence mode so no sounds. One thing I wish I could do is stop the notification on my phone now that it's connected. I'm hoping to figure it out but no luck yet. The installer was great.

The installation was done very well and quickly. The technician worked quickly and did a very good job with the installation and clean up.

Paul and Tony were funny, professional, and speedy in installing my microwave. They did a fabulous job. Paul reiterated to me that I can call him personally if there is a problem with the unit. I found the two installers to be extremely personable and helpful.

Excellent installation team. They were very careful to protect all work areas. They pointed out the incorrect installation of our previous exhaust hood they were removing to install our new Cafe microwave. Correctly installed our new Cafe microwave efficiently and quickly. Would definitely use this installation team again!

Installation went very smoothly. They knew what they needed to do. They removed the old appliance. I live on the second floor so it was not to bring in a new appliance and remove an old one. They did a great job! They checked to make sure everything worked. They swept up the floor and took out all the packaging and old stuff. I was very happy with the installation. Very professional.

Because of an early December snow, we had to reschedule, but the installer did a great job of staying in touch. They were even going to install on a Sunday afternoon, but he had a cancellation on Saturday afternoon before so we were able to get it done a day earlier!! Allowing the installer and customer to communicate directly makes a world of difference. Oh and his installation job was perfection! Professional, quick, and he cleaned up what little mess he made!

Install was done quickly and professionally. I am very pleased.

Best Buy uses a terrible outside company for installations called Premier Logistics. I have never seen bigger idiots. It’s like the Three Stooges were sent to install my over the stove microwave. They were shocked it wouldn’t fit on the existing bracket and were very hesitant to install a new one (like they weren’t totally sure how) and asking "what do you want us to do?" while acting like they kind of wanted to just leave the unhung microwave with me and go home. When they finally did start installing it 2 guys did most of the work while the 3rd stood around supervising. The supervisor then decided to randomly touch the microwave which he then immediately sliced his hand on and proceeded to bleed all over my kitchen floor while trying to nonchalantly hide his hand from me. After they left I got to mop up the bloody floor and check to see if they had gotten blood in or on the microwave or anywhere else. I had another terrible experience with Premier Logistics about a year later when a different team came to deliver and install a dishwasher at which point they flooded the kitchen and tried to scam my elderly parents out of $200. Before you buy anything from Best Buy, check to see if Premier Logistics will be involved in any way (delivery, installation, etc.) and if so look somewhere else.