Customer Ratings & Reviews
- Model:
- 464685
- SKU:
- 6402011
to a friend
Customers are saying
Customers enjoy the Hue White & Color Ambiance BR30 smart bulb, but some have noted limitations with the color options. Several users reported difficulty achieving certain shades, particularly greens and blues, and some found the color combinations less than ideal. The color reproduction was described as washed out or inaccurate in several instances. Improvements in color accuracy and range would enhance the user experience.
This summary was generated by AI based on customer reviews.
Wrong item!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have looked through other reviews. Bestbuy will not send you the item described/pictured on the webpage!
No, I would not recommend this to a friendLost ‘blue’
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 4 of these for the 4 lights around our fireplace. The first few days, they looked really cool. We had them set on blue, a few days later they came on as purple. The blue option was completely gone, the greens were strange, the yellows were off, the only good colors were red & purple. I searched online and found out, the loss of blue is a common problem and the lights were faulty. I contacted hue...big mistake. Customer service is terrible. They asked for pictures of the bulbs, 4 days later, still no response, so I called, they said they would email me when they got to my case, another week went by, I got a response with another question, to which I replied immediately, tried their ‘reset bulb’ fix, to no avail. Took 4 months for them to issue credit, and then since we had 4 bad bulbs it was over their limit. Then they played the run around with the partial credit, saying they had sent it, etc, when they didn’t have any info to return funds to. I expected so much more from Philips. Considering we have a complete hue lighting system at both our house and vacation home, I expected better service on faulty items. I still can’t believe all 4 lights went bad in a few days.
No, I would not recommend this to a friendItem not as described.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Image and specs are misleading and for a different version of this bulb. Returned immediately.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for taking the time to reach out to us. We are sorry to hear you are experiencing this inconvenience. Please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
