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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2767 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the 50" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, ease of use, and affordable price. Many also appreciate its ideal size, simple setup, and good color. However, some customers have reported issues with internet connectivity, the operating system, and the remote control. Additionally, a few users have expressed concerns about app support and overall reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 2,767 reviews
  • Rated 4 out of 5 stars

    Just happy to have a big tv again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Insignia Smart TV same size, only had it for about 2 years. The back light went on it! Smh anywho, rather than get it fixed I purchased this tv. It's okay so far. There is a couple things I do not like. I used to be able to pause live TV on the insignia, I can not do that on this one! That was 1 thing I loved & was used to! I do not see that option on this tv! The set up is different. I like the Insignia set up better. But I got it on sale. I just hope it lasts longer than the other!⁵

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great quality and sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be purchasing another one very soon. This tv has great quality, sound, and overall a must buy. The price was great

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV for great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this TV, especially for the price! It shows great it has apps already included that I love to watch!! It’s a great buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE G.O.A.T TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PIONEER 50 INCH TV IS DEFINITELY WORTH IT. I CAN NOT ONLY USE MY FIRE STICK ON THIS TV BUT IT ALSO COMES WITH ANOTHER ATREAMING PLATFORM CALLED XUMO. IT'S A GREAT PURCHASE

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for the enthusiastic feedback, LADYD! We're so glad to hear you're enjoying your Pioneer 50" Class LED 4K UHD Smart Xumo TV and making the most of its versatile streaming options—it’s great to know it’s been a worthwhile addition to your setup! Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    No App Store

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has great picture and sound. The one issue I have with this tv is that there is no App Store to download from.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    New tv for gaming room

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and clear picture for gaming room decent sound as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Affordable Smart TV

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been having the tv for almost a year now and so far The Tv runs good, however I have to give it 4 starts because sometimes (Not very often) it won't come on, if this happens you have to press the power button on the tv and remote at the same time. Like I said this does not happens very frequently but it does happens time to time. Other than that the tv runs good.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Dear JoelisC, we value your feedback, even if it was a mixed experience. We’ll use your input to enhance our TV. - Carl | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    No complaints at all.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this tv for a little over a month now, and I have zero complaints, great picture and sound. Overall great buy..

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Pioneer 2024 review 4/29/2024

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a decent tv for the price , great picture while gaming or watching sports.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very grear and works amazing i have been watching movies non-stop and the sound and picture quality is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pioneer xumo tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this TV for a remarkable price, and to my surprise it is a great tv. I recommend other to give it a try you won’t be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer 50 inch TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV!!! The best thing about this TV, is the remote that you could talk to it and it takes you directly to the channel you want! Greatly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, been using it at my nail salon no problem

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and the 4k is awsome ,with the family movie night i give it 5star and control you can speak into and it search you tv show.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv the picture is so beautiful it was a Christmas gift to myself best investment ever

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Sherri! We are happy to hear from you. We are also happy that the Pioneer - 50" Class LED 4K UHD Smart Xumo TV was a best investment. Please let us know if you have any questions. Jona | Pioneer Support.

      https://www.bestbuy.com/site/pioneer-43-class-led-4k-uhd-smart-xumo-tv/6543645.p?skuId=6543645 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been the best clears tv picture I have ever seen out of all the big screen tv

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there! Thank you for your review on the Pioneer - 50" Class LED 4K UHD Smart Xumo TV. We’re thrilled to hear that you’re enjoying the clear picture quality of your new TV.

      Your feedback is invaluable to us as we strive to provide our customers with the best products and services. We hope you continue to enjoy your viewing experience and we look forward to serving you again in the future. |Angelica| Pioneer Support| https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Phenomenal find!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv, great picture, outstanding sound quality, overall excellent purchase!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A View...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good look. Best Buys' PRESIDENT'S SALE WAS UNMATCHED... DEFINITELY A WIN! THE FEATURES..THE ENTIRE TV!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Old guys TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for 85 year old father…Simple setup up and running in minutes with Xfinity DTA.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Return policy sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has beautiful color but discoloration on left side of tv started 20 days after purchase I was told I could not return because I was past the 15 days feels like Best Buy is getting over by 15 not 30 day return policy all I wanted was to exchange it.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Rock,

      Thank you for taking the time to review our Pioneer - 50" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. If you have concerns regarding about the return policy, you can contact the retailer on where you purchased your unit for further assistance. We definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.


      Pioneer Products
      Nikki
      Please visit https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648 BBY-ExBrand_Best_Buy_Pioneer

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