Customer Ratings & Reviews
- Model:
- Edge
- SKU:
- 5154043
to a friend
Customers are saying
Customers are positive about the Voyager Edge Bluetooth Headset's sound quality, battery life, comfort, and charging case. Many also appreciate its lightweight design and clear call quality. However, customers are negative about the headset's connection stability and fit, with some experiencing issues maintaining a connection to their phones or finding the earpieces uncomfortable. A few users also mentioned concerns about the volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Charging caseCons mentioned:Talk time
Nice device but needs improvement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using Bluetooth since it 1st was available and have continued to be a heavy business user because I hate wires especially while driving. My replacement BT was a Bose 2. It was very nice but didn't have long enough talk or standby time although with the dual microphones I could hold a conversation in any type of noisy or windy environment. I lost it so after much research decided to try the new Edge. I really like the voice commands and caller ID as well as the long talk and standby times. Also thought the cradle was a great idea to keep a charge while traveling. Those are the pros. As for the cons: It tends to hurt my ear it I leave it in for over an hour due to the rubber tips being a little too hard. I could wear the Bose all day but the rubber ear insert was extra soft. You can be talking and walk outside and if its a little windy your call starts going in and out. You have to walk back inside or disable the Edge to maintain your call. Specs contradict this issue so maybe I have a bad unit. If not, I'm really hoping they will correct this issue with a firmware upgrade and also provide an option for some better more softer earpieces.
I would recommend this to a friend - Cons mentioned:Connectivity
okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had trouble since the beginning. doing a call it will cut off and I have to go to phone and push the icon again to click back on.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so; Delete the headset from your cell phone's list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
- Cons mentioned:Connectivity
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not Work cuts in and out during conversation I want to get a refund back for this product it completely sucks want my money back
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so, 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. and test. If the issue is the same we can replace that device. It has a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps. http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement%2Binfo%2B&t=All&lang=en_US&popup=false&c=All
If you would prefer a refund you would have to contact the distributor you purchased it from. Most distributors will have a 30 day return policy.
Disappointing Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Plantronics model when my 5200 Series Legend seemed to be defective and the CS person didn't offer to even ask an associate if there were more in the back (none were on the floor. I left the store with the Voyager Edge and immediately made a call to see how I sounded on it. The response was, "You sound tinny and like you are underwater." Well, needless to say, back it went! Maybe it was just that unit, as it was with my first 5200 Series Legend, but my experience wasn't good.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
- Pros mentioned:Sound quality
Lasted only 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality on my end, but the person on the other end cannot hear me........very disappointed.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.To do so: 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone and test. If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.
- Pros mentioned:Battery life, Sound quality
The Best all around BT right now
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, I have had every BT headset made in the last 5 years, and, even though I loved my current Sennheiser Presence, I missed some of the features that the "retail" headsets tend to have, like caller ID announce, etc..My sennheiser had fantastic sound, and battery life, but no "features". I grabbed the Voyager edge a few days ago, after reading nice reviews on it for the last few weeks, and I am very happy with it so far. Fit is great, don't even need the ear hook, and my ear is hard to fit, I love the "auto answer" when you pick it up, and the "auto resume" of your music when you put it back in your ear, and so far, the battery is excellent too. Loud as can be, great noise reduction, and loaded with all the newest features...Plus, the charging "station" is really nice and works great! If you want a full featured, top of the line headset, grab this one. You won't be disappointed!
I would recommend this to a friend Quality of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My life is complex always on the go the last Bluetooth I had was another company and was the best Bluetooth I ever had. I'm not a big fan of plantronics to begin with I have had issues in the past. With no other choice I purchased it because I was assured it was the best they had... Still not happy at all doesn't have the ease of use that my other one did and I will never again go with plantronics
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Edge headset, sorry to hear this product is not working as expected.
Please feel free to contact us at www.plantronics.com/support if you require technical assistance with your headset or if you have any constructive comments/feedback, we are here to help you.
it's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace a Jawbone since they don't make it anymore.it's not as comfortable and the noise abatement is mediocre
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi,
We are sorry to hear about your experience with Voyager Edge headset. Please contact Plantronics Support for in-depth troubleshooting. Thank you!
Difficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Could not get it to work with my phone. I took it back to Best Buy for assistance, but to no avail.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Edge Bluetooth headphones. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.
not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money I spent it should have worked much better! I only made 3 calls and it didn't work on 2 of them.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to hear your poor experience with your Voyager Edge headset. Please contact Plantronics Support for deeper troubleshooting or getting a warranty replacement.
- Cons mentioned:Fit
Very uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just could not get a proper fit with this device
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Edge, we are sorry to hear you were unable to get a proper fit. Please try using every included eartip size and adjusting the eartip's angle either downwards or upwards to see if this helps. Some users will find the unit more comfortable while using the over the ear earloop, but we also recommend that you try the headset without it to see if this helps.
Our customer care group is available at any time at www.plantronics.com/support if you require assistance with your unit.
- Pros mentioned:Battery life, Weight
Great for daily use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using plantronics voyager for three years and wanted to switch to a better version. Edge is definitely better in terms of - voice clarity, access and battery. If ur budget is less then i recommend u to go for voyager - apt for beginners whereas edge can be for daily usage- it's pretty light and I don't feel that am wearing a headset. It's fantastic - don't see any negative - may be one thing - Since this was my first headset without a hook to my ear I was a bit worried that it might fall. Checked out a video on how to wear :) and yea it does not fall. Worth buying!!
I would recommend this to a friend Sometimes it works and sometimes it doesn't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when it works it works but many times it drops calls back to phone.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .If the call audio switches back to your phone constantly you might want to disable your headset's smart sensors.
In order to do this, ensure your headset is powered on and then simultaneously press and hold the call control and mute buttons until the LED flashes purple and then red.
In case you require further assistance, we will be glad to help you at www.plantronics.com/support
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i speak to someone it crackles! The battery runs out very quickly on talk time and its very akward feeling in the ear with that loop! Also have to switch ears every 2 days because it becomes raw and burns to the touch of anything!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to hear about your disappointing experience with Voyager Edge headset. Please contact Plantronics Support for deeper troubleshooting to determine if your headset needs to be replaced. Thank you!
Had problems locating callers and would just cance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with contacts and would drop calls while talking
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Sounds like your in s can (Ecco)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original voyager and it was top of the line now this one does not even come close to the quality of the voyager voice command works 1 out of 10 times if I'm lucky! Bottom line if I was given one for free I'd give it back !!!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi,
We are sorry to learn you are having challenge with Voyager Edge's voice commend. Please contact Plantronics Support for detailed instructions and possible setting adjustment to improve your user experience. Thank you!
returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to return because It never had good sound. too much static.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We are sorry to hear you didn't have a pleasant experience with your Voyager Edge headset. Usually we can fix most acoustic issues by troubleshooting.
Please don't hesitate to get in contact with us at www.plantronics.com/support if you ever need assistance with any of our products. We are always willing to help.
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using blue tooth head sets since they first cam out and have upgraded to some of the most expensive but this one is not work the price tag. First two days it worked like a charm, after that it wouldn't answer when it should have. That's the main feature for hands free right???
No, I would not recommend this to a friendBrand response from PlantronicsProductSpecialist
Posted .We are sorry to hear that you are having trouble with your Voyager Edge. Please contact Plantronics Support for deeper troubleshooting.
Reception
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about a month. The reception went poor.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like this one. Thought the reviews were helpful
No, I would not recommend this to a friend