Main Content

Customer Ratings & Reviews

Platinum - Laptop Backpack - Black-Front_Standard

Platinum - Laptop Backpack - Black

Model: PT-MHDBPBSKU: 5494800

Customer rating

Rating 4.5 out of 5 stars with 210 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 210 Reviews
  • Rating: 5 out of 5 stars

    Great for tech

    Posted
    Trswan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This backpack is great for work and traveling. It has many pockets for my devices and keys to help keep things in their place. I can get my huge 17" laptop in their without a problem. Very easy to keep all your items organized and in their place while on the move. Only downsides of this backpack are that it does not offer much, if any protection for your items. My tablet got smashed being inside of it when I had to slam my breaks in the car and the backpack hit the dashboard (not the backpacks fault but if looking for a pack that can also help protect your devices, you may want to look elsewhere). The other minor note is if you stuff it full, it becomes very uncomfortable to wear. My wife actually went out and purchased the same exact pack for traveling as it come in very handy with the kids and all their stuff!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It would have 5 stars but...

    Posted
    JM2187
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This bag is a good alternative to more expensive brands such as Samsonite or SwissGear. It could be great but each of the bags I purchased had significant manufacturing flaws. The first one didn't have the top handle well stitched to the bag and the second has an inner mesh pocket that wasn't properly stitched so if you try to put anything in it, the item will eventually slip out. A more thorough job needs to be done to keep these items from making it to store shelves. Otherwise the bag overall is designed with durability in mind and it's held up well. A very good job was done on the shoulder straps. Engineering textbooks tend to be thick and heavy, and this bag has made lugging them around, along with my laptop, on a daily basis much easier.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this bag

    Posted
    Unsatisfiedcustomer

    My wife spent $70 one this "Platinum" black backpack at Best Buy in Montgomery, Ala. It was a gift for me. Within about two weeks, the seam split wide open under the laptop compartment. Had barely been used. Just had my laptop and a camera and lens inside. My wife lost the receipt, and apparently the clerk didn't put our phone number in when we bought it, so they won't do an exchange. Spoke to manager. They won't do anything to make this right. Poor product. Poor customer service. I'll never buy anything at this or any other Best Buy ever again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I really love this bag, here's why....

    Posted
    glori

    I've never really cared about a backpack before and I bought this on a whim, but this bag has made me a backpack snob. I put specific things in each compartment and it has the perfect number of compartments for me. I especially like the passport pocket, because I like to know where it is at all times. I also appreciate that it has the passthrough for my luggage. I've been using this bag for two years and have taken it all over the world and every trip I fall more in love with it. It feels very padded and comfortable too. I will use this bag until it completely wears out.... and then I'll buy another one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Lightweight backpack to get organized

    Posted
    AFK18
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This backpack has a lot going for it. First of all, it seems to be very well constructed and durable while at the same time not being super heavy. It also has a number of different compartments, and sub dividers within those sections of the backpack. It allows for very nice organization of items in the pack, which make it easy to find and retrieve items without emptying out the backpack. The padding for the laptop is minimal but seems to protect my laptop. Overall, I think this is a great backpack for daily use.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Quickly disappointing

    Posted
    Rodrigo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought it on February 5, I used it three times and the fabric of a strap was already broken. He also quickly broke one of the hoops of the front bag. I went to the store and they informed me that only the guarantee applied for the first 15 days, that I would contact the manufacturer. Poor quality of the backpack, almost the same as the response of the store. If you know how to contact the manufacturer, please help me!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's OK and a bit disappointed....................

    Posted
    Artie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought the Backpack about 5 months ago, its looked nice, rugged, with plenty of storage. I use the item everyday for work and so far the only problem I have encountered are the "Circular Air-Vent Holes" which are located at the front of the bag. 2 out of the 6 thus far have fallen off, and the bag now looks like trash. So do yourself a favor and somehow glue them to the inside plastic snap-on support rings because they pop right off with little effort. Hopefully Best Buy is able to assist me in getting some replacement parts........

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than expected!

    Posted
    RayJ16
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to get a new bag for my lab top I got the week before. Went online and originally picked out a different bag than the one I got because it said 3 items in stock so I went to my store and couldn't find it. I got help, showed them what i was looking for and how many online said was instock, the guy was baffled. I was about to leave when I saw the black platinum backpack grabbed it. It turned out to be better then expected. Very durable, tons of pockets for everything you need to bring with you, great for my lab top and iPad, would recommend to a friend or stranger danger!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great backpack

    Posted
    Analucia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This lightweight pack has a padded laptop compartment to securely fit my computer as well my iPad. Also, it has padded shoulder straps for keeping comfortable as the backpack weight climbs up. It’s one of the more affordable options from the quality-focused brand’s lineup, and has dedicated pockets for staples like pens, and 2 water bottles for my whole day in the campus.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not durable

    Posted
    Tomdabomb2u
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this backpack about a month ago. Within 2 weeks, one of the little plastic circle holes on the front of the bag fell off. 3 weeks later, it's ripping at the left shoulder strap. I haven't overstuffed it or carried anything super heavy. I think I'm pretty gentle with it, actually. Gonna see if I can exchange it for a better one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unusable after 3 months

    Posted
    cj6442
    • My Best Buy® MemberMember

    I bought this backpack in the middle of July. It is now the start of October and the entire bottom/back's stitching has come undone (see attached pictures). I have used this backpack on a 5-day basis since starting school and put an usual amount if not light amount of things in the bag. This bag is NOT worth the money.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Convenience on the go!

    Posted
    PeachesinMA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband needed something to fit all of his stuff for work. He is a Fedex delivery driver and he barely gets a chance to stop for much other than work. So, he wanted a bag that would easily allow him to carry all of his essentials on the road: a light jacket, small umbrella, tablet, lunch, snacks, water...this one serves his purposes well. And it was a great price too! Note, he has only had it for a couple months but it's doing a great job performing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great for travel

    Posted
    Hmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband bought this to take as his work bag on the plane. He had to bring his laptop, and this has a compartment in the back for it. He said that he liked it (the straps are great and can be adjusted very easily) and the handle on the top seems very sturdy (for those times when you need to carry the bag and not put it on your back.) Lots of interior pockets (almost too many--have to remember where you put everything.) Overall, a good bag at a great price!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good enough for the price

    Posted
    Nunezinc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    One of the cheaper backpacks at Best Buy. Bought it to carry whatever I want to take to work. I might have the sizing/adjusting off because it keeps sliding off the shoulders. This is a stiff bag, so carrying on just one shoulder is a task, keeps falling. The nice thing about it is that it has a very sturdy handle on top and it doesn't look like it will ever come off, so you are able to carry it from there anywhere or anyhow you can. Not a bad bag.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice bag, small flaw

    Posted
    Ducky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    A great bag overall, build quality is great, plenty of space. Only small flaw with this is padding design, my laptop is a little bigger than 15", when put into the furthest slot again the back. It barely has any padding on the bottom, it feels rolled in some way. Should be a cupped dense foam design, this way it encapsules the edge of the laptop, in case it is set down, or bumped into on any of the edges. In the end, it's a nice bag

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far, so good...

    Posted
    RogerZX
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been using this backpack for about a month and a half, and so far nothing has busted on it. Stiches all holding, zippers still work, etc. For the price this seems like a really decent travel backpack, but...I've been burned before, so I'll see how it holds up over time. I use it daily for my work PC, and if I get a year or so of solid use out of it before it busts, I'll be satisfied. So far, so good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bag for Everything

    Posted
    KeKe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I say I have purchased a bag that can fit everything, I mean just that! This bag has room for my keyboard, dock station, tablet, cordless mouse, keys, phone, batteries, lunch etc. The list just goes on and on. The material the bag is made out of is durable and liquid proof. Pockets are easy to find and easy to store things in. Glad I made this purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Quality, Unknown Failure

    Posted
    EC24
    • My Best Buy® MemberMember

    Bought this backpack in September and had to throw it away in February. The bottom of the backpack where the straps latch to the bag completely ripped. The backpack appears to be durable, but it is made cheaply and is poor quality. Please stay away from this product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Comfortable and practical

    Posted
    sickemae
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Best bag I’ve ever bought for school! It’s comfy and it doesn’t hurt my shoulders when I carry a lot of stuff! Has lots of pockets and a lot of space! I have been buy a lot of backpacks to experiment which fits best for me and this is by far the best! In all honesty!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So Much Space!!!!

    Posted
    Gamer101
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a pack back that would securely carry my laptop, notebooks, folders, and anything else I may need for school and this backpack did not disappoint! There are so many compartments on it that it is impossible to not find a place to things in. I recommend this to anyone that needs a backpack that a be use for almost any occasion.

    I would recommend this to a friend