Customer Ratings & Reviews

The two gentlemen were extremely professional and helpful. They removed the old fridge and helped install the new one.

I think the fee is great less of a headache, then trying to remove it myself

Yes thank God the haul way that makes life easier it's definitely a good option. And easier for me.

Geek squad removed a mounted tv and remounted it in another room in addition to mounting my brand new tv. They were very nice, professional, and knowledgeable

Worth added cost to get old fridge hauled away. Easy

The installers hauled away the old microwave oven after installing the new one.

The guys who came were very nice and helpful I didn’t need them to hookup anything just carry in the tv

Drivers were polite and professional did a good job

Great service!! They arrived in a timely manner and were friendly.

The guys were great and hauled the old product away without any issues

Great Experience!!! Our Delivery man, was a fine young man, extremely nice, professional and efficient, I was very impressed!

The service men were very professional. The set up was quick.

Definitely worth having Best Buy take away your old appliance.

We paid to have our old refrigerator hauled away and recycled - they just dumped it in the street in front of our home!

Got a new refrigerator and they took my old one down stairs in my basement

Who doesn't enjoy a free haul away? I can't believe it

Professional and on time, installed my washer and took away the old One

This is a fine product. LG is an outstanding company. I am very satisfied with my purchase.

This has been one of the worst service experiences I have ever experienced. My wife was home to let the installers in. She called me saying that the installer was saying that the washing machine was not going to fit. I explained to the installer that I had ordered the exact same machine that was already in place and gave him what dimensions the machine I ordered should be. So they proceeded with taking the old washer out. When they took it out there was water left on the ground. The installer asked my wife to clean it. My wife refused, considering we have paid for a "professional" to do the work. They did not even bring anything to wipe up with. My wife ended up handing the person a towel. My wife then asked them if there was a cover that needed to be installed under the washer. They immediately told her no, and they proceeded to do the water hookups and then left. Yes, the machine fit just fine. When I came home and inspected what they had done, I noticed that the base plate to the outlet where the washer was plugged in had been broken (picture attached). Noticing this first issue, I decided to check the installation a little closer. As I checked the hoses to see if they were on tight, I got a metal splinter in my finger. When they tightened the hoses, they evidently damaged the knobs of the hoses. So now, you need gloves just to touch them. I also noticed how they "secured" the drain line (see attached picture). It looks like they used a piece of plastic they just found around. When I was looking at the hoses behind the machine, I saw something hanging behind the machine. It was a base cover, the one that my wife specifically had asked them about. They just completely ignored it and just left it hanging on the back of the washer (see picture attached). My kid later found the screws laying on a table next to where the washer was installed. I did not want these incompetent, disrespectful people in my house again, so I ended up installing the base cover myself. The next day I called Best Buy to request I get reimbursed for the installation and the damaged hose. They told me that because the installation had been completed, they could not reimburse me. Even after explaining all the blunders, all they offered me was a $30 gift card to Best Buy. I refused it because, after this experience, why would I want to do business with a place that thinks this was a complete installation, insulted my wife, and they did not even address the broken outlet plate. I think I should be reimbursed for the installation, the damaged hoses, and the broken outlet faceplate.

They were the best!!!! If I ever need the service, I would like them to do it again!