Customer Ratings & Reviews

Geek squad removed a mounted tv and remounted it in another room in addition to mounting my brand new tv. They were very nice, professional, and knowledgeable

Worth added cost to get old fridge hauled away. Easy

The installers hauled away the old microwave oven after installing the new one.

The guys who came were very nice and helpful I didn’t need them to hookup anything just carry in the tv

Drivers were polite and professional did a good job

Great service!! They arrived in a timely manner and were friendly.

The guys were great and hauled the old product away without any issues

The service men were very professional. The set up was quick.

Definitely worth having Best Buy take away your old appliance.

Great Experience!!! Our Delivery man, was a fine young man, extremely nice, professional and efficient, I was very impressed!

We paid to have our old refrigerator hauled away and recycled - they just dumped it in the street in front of our home!

Who doesn't enjoy a free haul away? I can't believe it

Got a new refrigerator and they took my old one down stairs in my basement

Professional and on time, installed my washer and took away the old One

This is a fine product. LG is an outstanding company. I am very satisfied with my purchase.

This has been one of the worst service experiences I have ever experienced. My wife was home to let the installers in. She called me saying that the installer was saying that the washing machine was not going to fit. I explained to the installer that I had ordered the exact same machine that was already in place and gave him what dimensions the machine I ordered should be. So they proceeded with taking the old washer out. When they took it out there was water left on the ground. The installer asked my wife to clean it. My wife refused, considering we have paid for a "professional" to do the work. They did not even bring anything to wipe up with. My wife ended up handing the person a towel. My wife then asked them if there was a cover that needed to be installed under the washer. They immediately told her no, and they proceeded to do the water hookups and then left. Yes, the machine fit just fine. When I came home and inspected what they had done, I noticed that the base plate to the outlet where the washer was plugged in had been broken (picture attached). Noticing this first issue, I decided to check the installation a little closer. As I checked the hoses to see if they were on tight, I got a metal splinter in my finger. When they tightened the hoses, they evidently damaged the knobs of the hoses. So now, you need gloves just to touch them. I also noticed how they "secured" the drain line (see attached picture). It looks like they used a piece of plastic they just found around. When I was looking at the hoses behind the machine, I saw something hanging behind the machine. It was a base cover, the one that my wife specifically had asked them about. They just completely ignored it and just left it hanging on the back of the washer (see picture attached). My kid later found the screws laying on a table next to where the washer was installed. I did not want these incompetent, disrespectful people in my house again, so I ended up installing the base cover myself. The next day I called Best Buy to request I get reimbursed for the installation and the damaged hose. They told me that because the installation had been completed, they could not reimburse me. Even after explaining all the blunders, all they offered me was a $30 gift card to Best Buy. I refused it because, after this experience, why would I want to do business with a place that thinks this was a complete installation, insulted my wife, and they did not even address the broken outlet plate. I think I should be reimbursed for the installation, the damaged hoses, and the broken outlet faceplate.

They were the best!!!! If I ever need the service, I would like them to do it again!

Love the fridge and the service. Timely and courteous. But when the box was opened there was a dent on the side. In the photo.

I was glad the hail away was an option. The guys were curious and professional.

Manada's bad service on August 7 was very unprofessional. They didn't want to move the fridge to another spot in the house for "liability reasons." I need it prominently placed to see that the "Movement" service means I have to pay another guy to take doors off my fridge myself to move it! It was so bad because there is no prominent place, or a place that I have found in my experience, that shows the requirement that I have to take the doors off of my fridge if I want to move it from my kitchen to my garage. The service experience, by every means was reprehensible and outrageous from beginning to end. The beginning consisted of grouchy delivery people who called at 6AM for a delivery a half-day later and didn't want to move the fridge until I magically knew how to take the doors off the fridge myself! They wanted to haul my fridge away and not let me keep it! On top of this, they wanted to leave a broken new fridge with me. Luckily, I had assistance present in my Good Samaritan family, who sacrificially gave their time and effort to help me remove the doors from the fridge. Imagine what poor young people have available to them if they don't have a handyman around - no respite from greedy business people we are supposed to trust in our homes! I followed all the instructions for my delivery handed to me on the Best Buy website to make sure I did everything reasonably possible to ensure a smooth delivery, but it didn't give me this duty of "fridge door removal" on my checklist to have another person or paid service present to remove the doors on my fridge in order to relocate it in my home! The people who came were terrible and the fridge that was originally delivered had to be sent back because they probably broke it on installation or didn't know how to put the door on to connect the power to the fridge door. They even broke into my walls on their way down the stairs and banged up my wooden railing. Terrible service and no one called me for the damages I sustained!