Customer Ratings & Reviews

Very disappointed in the process to redeem Batman game and 3-month trial. I did a live chat and talked to two live agents for an email that doesn't help. What a ripoff. Bestbuy usually has things available on the account.

Horrible service and I would never order anything from Best Buy. They tell you a delivery date and time but expect it at least three days later. Plus they will try to charge you a restocking fee

Paid 360 something bucks amd cant use any of the metaquest+ features because it wont take any type of card

I always wanted to try this immersive experience with the idea of using it for flight simulator software. More on that later. When opening the box there was a start here document that pointed me to a QR code to get to the startup guide which included videos making it quite simple. I wear glasses so I followed the instructions to install the eyeglass spacer. I then downloaded an Android APP and chose a name. Now it was time for me to put on the headset and fire it up. I was greeted with more instructions to put the headset on WIFI and then its software was updated. This was very easy to do. I was up and running although it was a bit blurry for me but with adjusting the headset lenses right and left I got it a bit better. Lenses are available at an extra cost thus eliminating the need to use my glasses. Now I am able to explore the metaverse and decide what to do. There are many games presented and I’m sure everyone will find something of interest. I checked out the roller coaster and I have to say the realism is incredible. I found myself actually experiencing the ride, having to close my eyes at one point. It is truly amazing. I then tried a game that overlays your actual environment with virtual reality creatures in a cute shoot em up game. Once again you loose yourself in the play. Absolutely amazing and immersive. There are many more games (for a fee) and rooms to explore. My headset came with a free trial of a Batman game. I am learning how to move about in it and the video does not lag or stutter at all. I played this standing up in my living room and the room is scanned and boundaries setup so as to not knock into a table or break a lamp ! Safety measures are built into the system. Watching YouTube videos, and some in VR, is like sitting in the front row of a theater. It is an amazing wide screen environment with full stereo sound. Now the downside. I was unable to air link connect the headset to my PC which is running Windows 11 on an i7 processor. I have followed several videos but the PC is never discovered. Its probably due to the video card in the PC not being supported. This linking is essential for me to run a PC based flight simulator. A new PC for flight simulation may be in order. The battery life is roughly two hours which seems a bit short but there are third party accessories available to increase play time. I would not hesitate to recommend this headset to friends and family.

Garbage. Stopped working after one week just like the sound bar I boight. Bestbuys return policy is a joke. I will never buy from these people again.

It has bad tracking issues and overall worse then the previous generation

It would probably work if i got it anywhere else. Since I got it at best buy, it doesn't and can't return it according to the store manager at my local store.....

I purchased three systems so that we could play together as a family. The way that these are designed, that is not possible.

Everything was good quality but was not worth the money very boring

Need to return it because we want the better version. It is the same as the quest 2 and not worth the purchase if you have a quest 2

The game makes my kids dissey and they will not play it a waste of 400$

Wow. Can I say that again? Wow. I've used the Meta Quest 2 for a number of years and thought the games were great. Fairly immersive. Responsive, snappy, not a complaint.. But this Meta Quest 3S. Yeah, I'm not going back to the 2! The displays are the same. In the metrics that matter, they are the same. But the processing power really amps up the visuals. The same old games are much more immersive and detailed. Batman: Arkham Shadow is a fun game. I'm BATMAN! I get to run around and punch bad guys. Plus the moves are pretty intuitive. The story ine is fun and it isn't just another run and gun against people who have far better reflexes than I do. Where the Meta Quest 3S really shines is in the camera. Coming from the MQ2, being able to see in color was nice. Being able to see like you are looking through a slightly fuzzy cell phone camera is amazing! I can read my phone while wearing the headset! And I can simply switch from virtual world to real world by just pressing a button on the underside! Even at 5 stars, there is room for improvement. The stock head strap is junk. But I knew that. Having the USB-C port as part of the swivel stops me from using my comfortable one from my MQ2. The eye pieces are just slightly different so my blue light filter (used as a lens protector) won't fit. All in all, I'm very happy with this and plan on using it way more than I will let my kids use it.

There is no option to download Batman for free. It has a price tag of $49 but i thought it comes with thr purchase if Meta Quest 3?

I did not receive my item and the company giving me a hard time for a replacement or refund

Terrible, cant be used for 2 long, factory straps feels like very cheap

Best buy wont replace my Christmas order of almost 1000$ i will never shop here again

It didn't come with a instruction booklet of how to work it

The packaged was overpriced for Black Friday so I bought it at Target for 225.

I would give zero stars if I could. Do Not Purchase!!

It seems that a lot of people purchased this device after testing the MQ3 and this is not my case, I would like to start this review by saying that this was the first VR Headset I have ever had the opportunity to use. I don’t know how other headsets compare to the Meta Quest 3s, so I will be rating this device from the perspective of someone who is brand new to VR and evaluates the specifications available. After the disclaimer, for a first-time virtual reality user, the Meta Quest 3s “is really wacky and cool and zany”. Perhaps, the sense of VR blowing my mind and exceeding expectations is also a clear definition. The quality details, start from the off-boxing. When you first open the box, you clearly see how much effort was taken to use as little waste as possible as you have a paper covering outside of a cardboard box with a little tab that you can pull to get to the device. That little pull of the tab makes it open up like you are uncovering a secret weapon that my 14 y-o son described as something “a spy would use, it just feels awesome”. In that box, there is the Meta Quest 3s headset and the two “Meta Quest Touch Plus controllers” sitting in a little carrying area that you could later use to put the stuff back in when you're done using it. There is also a glasses spacer included that you can add if you have glasses (like me) which makes the experience that much better. In fact, the spacer makes the experience also nice for those that don’t have glasses (like my 14 y-o), and makes unnecessary the readjustment each time we change the user. In the box, there is a USB-C power adapter and charger. You are able to use the headset while it is plugged in which is great. However, you will need your own 5ft cable because the one in the box is so short that you are only really able to use it if you are sitting down. One none, probably expected, please do not search for a carrying case that is not included. But as I said above the bottom part of the box could keep your equipment organized. Power it on, the headset itself has a USB-C port for charging, and power button on the left, and a button to turn on “pass-through mode” and “immersive” mode, as well as a volume button right next to it. The eye areas are adjustable to fit the distance between your eyes, and the strap meant to hold the headset in place can be adjusted in many different ways, as well as taken off entirely. The Strap can also be twisted up and down in comparison to the headset, and it seems like Meta put a lot of effort into making it accessible for everyone. An important detail is that the battery after a full charge, can keep you gaming and exploring for 2.5 hours, and that soon you will consider expanding with other available devices in the market. You are entering a Meta, product so be aware that the first time you put it on, a little tutorial plays to get you accustomed to using the device and it makes you set up with “Meta Horizons”. This brings me to my second complaint with Meta Quest; the overwhelming reliance on “Meta Horizons”, Meta’s new form of competition with VR Chat! It feels like they were trying to make a VR version of Roblox, all the way to the literal UI. Honestly, I could care less about Horizon Worlds, why did you force me to sign up with it, Meta? They make you build an avatar that you need to use in the immersive mode, which is just your own personal island in Horizon Worlds. Anyways, the Meta Quest 3s has two different ways you can control your environment, with the “Touch Plus controllers” or by gesturing with your hands. The controllers are very nice and comfortable, with wrist straps to make sure you don’t throw them at your TV. Each controller has a trigger, a grip button, two action buttons (X and Y on the left and A and B on the right), a joystick, and a button that brings you to the menus (the “Meta” button on the right which brings you to the out of app menu which will be the hub for the entire device, and a general menu button on the left which will usually allow you to bring up the in-app menu for whatever you are in). When it comes to the “gesturing with your hands part”, I find the whole thing to be incredibly finicky. For starters, only a few apps will be able to understand it, so let's say you are using your hands to control the menus, and suddenly you now want to go to Meta Horizon Worlds. Please get ready to go find the controllers you left somewhere around you because despite coming with the headset, Meta Horizon Worlds requires you to use the controllers. Honestly, though, I kind of am fine with that, because the hand controls are so difficult to control. First of all, you can control things with your hands by pinching at stuff from a distance, or physically reaching out and touching the menu. When you keep spending time in the product, options I start to hate because one when you pinch at a distance, the pointer will be a little bit above where you think are pinching, two, you need to show the cameras that you are pinching by turning your hands towards your face, and three, if you try to reach out physically, you will be either just barely missing the button you were trying to press, or right there touching it, but the headset isn’t registering the button pushes. And remember the controllers? Meta understood that of course, it isn’t going to be possible to incorporate every single button push, so it only requires special button pushes for the two menu buttons. Would you guess that those gestures are also pinching with your hands, making it barely indistinguishable between trying to pull up the menu and trying to push a button in front of you. Anyways, back to what I’ll be calling, “The Meta Menu”. The Meta Menu is how you control everything about your headset; from the browser to the app store, and from the settings to whatever games you want to play, everything you need to find will be on that little line of apps somewhere in front of you. You can move it around, make it bigger or smaller, get rid of it entirely, leave it in another room, whatever you can think of, you can do it with that menu. In the menu, there is also something called the “Library”, where you can find all the apps on the device. The Meta Quest 3s comes with 12 apps pre-installed that range from something needing to do with device management, Meta news about different events, and just other random things like a fitness app that tracks the physical activity you have done and a TV app where you connect your streaming service accounts and you can watch TV shows and Movies. I find the Library to be very helpful. Alright, I’ve been trying to put this off for a while now, but here it goes. In a lot of the advertising for this device, I’ve been hearing the term “Mixed Reality”. When I hear mixed reality, I get ready to think that I’m just walking around my house, thinking nothing is wrong, but then suddenly I can bring up a web browser and look something up. When I hear “Mixed Reality” I also think about being immersed in my reality, but now there is a large screen in front of me that I can use to watch Netflix. But in reality, the camera quality on the front of this thing is not so good, like I could barely read the words of this review while wearing this, and I don’t feel like I’m in my home, but now with screens around me, I feel like I’m looking at a screen that has more high-quality screens around it. I don’t feel like my reality is mixed, I feel like I’m watching a heavily edited video from 2017. In that regard, I believe it hasn't been able to achieve its goal of having a “Mixed Reality Headset” in a very strict sense, it was just able to make a headset that has a virtual world that looks like your room. Please note that I am a geek, active video gamer with a 14 y-o son who helps consistently in the testing of the product. All above doesn’t make this a bad or limited device. ALL the opposite, besides everything that I have mentioned, I have loved using this thing. For me, and for my fourteen-year-old, this is my generation’s Wii, a device that has been able to break the idea of what is possible, bring something brand new that nobody has been able to think of, and will truly break the gaming world as we know it. We are witnessing history in the making and the continuum evolution of the devices, bringing more and more people and the development of the technology is glorious. Two final elements, that are to highlight for the new users like me. The kit comes with the Batman Arkham Shadow game, which progressively introduces you and your body in a game in a very immersive way. Please check your boundaries properly to have a safe gaming experience, notably during the fights and action parts. Add to that, the 3-Month Trial of Meta Quest+ is the best way to test games for free during the first periods of your new ownership. Highly recommended for the entire family with hours and hours of games and experiences.