Customer Ratings & Reviews

Hi Johnny,

It is important to us that you are able to use the wifi extending feature of your Ring Chime Pro. This device should allow you to easily pair other Ring devices to the Chime Pro Network. This way, you can better their internet connection and improve your home security.

Should relocating or power cycling your Chime Pro not resolve the issue, you can try hard resetting the device. To do so, please plug it into a working wall outlet. Then, press and hold the set-up button for 15 seconds, then release. A reset will help clear most underlying issues with your Chime Pro.

After the reset completes, you should be able to pair your Ring devices to the Chime Pro Network.

Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

Best,
Marlom at Ring

Hi doomsauce,

We understand how important it is to experience a reliable connection to your Ring devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.

We would love to ensure you are being provided with a wifi solution that works best for you, and recommend considering a mesh network environment, such as the Eero. Additionally, on our Ring Community page you may be able to get connected with other Ring users who have found solutions to experiences similar to yours: https://community.ring.com/.

Best,
Caitlin with Ring

Hi KarljP.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Dontring,

Thank you for letting us know about this concern, as it is imperative that you have Ring devices you can rely on for your home security. Your Ring Chime Pro is a useful tool when you wish to extend your wifi, but it's important that the Chime Pro is properly connected to your Ring devices. One way to ensure you Ring device has been successfully connected to your Chime Pro network is through your Ring doorbell's device health page, which can be found within the Ring app: https://support.ring.com/hc/en-us/articles/115001757766-Understanding-Your-Ring-Device-s-Device-Health-Page.

If you find that the Ring device has not been successfully paired to the Chime Pro network, we invite you to look over these directions to ensure proper connection: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro.

Additionally, we would like to extend an invitation to connect with our Ring Community for any additional questions or concerns you might have: https://community.ring.com/.

Best,
Caitlin with Ring

Hi DanielH.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Chime Pro to be online and operating as intended, so that you can monitor your home effectively. Being able to rely on the alerts is an essential feature of the Ring Chime Pro. We can definitely provide you with more information regarding the connection concern mentioned in your review.

For the Chime Pro, placing the device within a good range of the router and without obstacles in between will ensure optimal performance. If your Ring Chime Pro falls offline, please follow the steps here to reconnect it to your network:

Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring Chime Pro.
Tap on the "Device Health" tile.
Scroll to the "Network" section.
Select "Change Network."
Follow the steps in the Ring app to connect the device to your network.

If your Ring Chime Pro is not entering setup mode, we recommend pressing and holding the reset button on the side of the Ring Chime for 15 seconds. Follow the steps in the Ring app to reconnect the device to wifi.

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hi TimothyH.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your devices right away. Having a solid connection to your Ring Chime Pro ensures you do not miss any activity around your home. We are eager to provide you with a solution for the connectivity concern mentioned in your review.

It sounds like you are enjoying the features of your Ring Chime Pro, but you are having trouble connecting one of your cameras to it. It is possible your Ring Chime Pro is too far from the camera you are trying to connect. Ideally, the maximum distance between the router and your device is 20–25 feet with the Chime Pro, about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal. Visit our support center for additional tips on how to get your camera connected to your Ring Chime Pro.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Xxxx,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring.

Hi DHoff,

We're so happy to hear that you were able to get help from our support; however, we would love to work with you further to help identify why your device may be falling offline. The Ring Chime Pro is designed to plug into a standard wall outlet, which makes it convenient to move the device as necessary. We know how important it is to have a reliable Chime Pro to help secure your home. This device should remain online without an issue. We hear your concern and want to offer our help.

Wifi disconnects are usually attributed to your device's placement. For example, if you've placed your Chime Pro behind furniture, electronics or other large appliances, interference may occur.

If you haven’t already, you can relocate your Chime Pro to a more open part of your home. This will help ensure your device performs optimally. We would love to get connected with you as soon as possible. You may also find more answers to your concerns from our Ring Community page, where other Ring users like yourself have shared their experiences and solutions: https://community.ring.com/.

Thank you,
Caitlin with Ring

Hi RoxanneT.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring camera detect and record all meaningful motion events. Consistent and dependable motion alerts and recordings are essential features for the Ring camrea to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We can definitely provide you with more information regarding the concern that you mentioned in your review.

It sounds like the device is not performing as expected. Ring cameras are designed with customizable motion settings providing adjustablility to suit your needs. Ring cameras use adjustable motion detection and run on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring camera, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi cobalt411.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Chime Pro alert you as intended so that you can effectively monitor your home. The features and technology provided by the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

The Ring Chime Pro (2nd Generation) is the updated version of the Ring Chime Pro (1st Generation) wifi extender. It features a new design, built-in nightlight, dual-band 2.4 GHz and 5 GHz wifi connectivity, and guided feedback during setup that helps you find the best location for your Chime Pro. Simply plug your Ring Chime into a wall socket and follow the guided instructions in your Ring app. Follow these steps to adjust the volume for your Ring Chime Pro in the Ring app:

We have included the steps here for how to adjust the volume on your Ring Chime Pro:
Tap on the menu (☰).
Tap Devices.
Select your Chime.
Tap Audio Settings.
Tap Chime Tones.
Adjust the volume sliders under Rings and Motion.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello jerry,

Thank you for taking a moment to leave your review on the Ring Chime Pro. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your needs and expectations.

If you still have the Ring Chime Pro in your possession or are considering purchasing another one, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hi Mario.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello WilliamRomine,

Thank you for taking a moment to leave your review on the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello mount,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello Siul2306,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon

Thank you, Jamila with Ring.

Hello David,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance. Based on your review it seems that you are having trouble connecting your Ring Chime Pro to your wifi If this is the case we recommend unplugging the Ring Chime Pro for 30 seconds and then plugging it back in. Once done you may continue setting up your Ring Chime Pro.

For more information on troubleshooting your Ring Chime Pro, please see our help center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring.

Hi Returned.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Chime Pro to function consistently and reliably so that you can effectively monitor your home. The security features and technology provided by the Ring Chime Pro are incredibly valuable to your peace of mind, and receiving a damaged device is not the experience we want any of our neighbors to encounter during the purchase process. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello MzB2,

Thank you for leaving a review! Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Based on your review, it seems that you are having some trouble with your Ring device picking up the correct motion. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. ​For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices.

If you still have concerns regarding your Ring device motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support! Thank you, Jamila, with Ring.

Hello JFloyd,

We understand how important it is to hear your Ring alerts throughout your home. The Ring Chime is intended to amplify Ring alerts so that you can hear them when you are away from your phone. Rest assured, we hear your concern and are here to help.

If you haven't already, please use the Ring app to increase the volume on your device. As a reference, here is how:

- Launch the Ring app and tap the main menu.
- Select the word Devices.
- Tap your Chime.
- Select Audio Settings.
- Tap Chime Tones.

From here, you can choose the sounds your device makes and increase the volume. If you happen to run into issues or need further assistance, please reach us directly. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Antonio from Ring