Customer Ratings & Reviews

Hi Greatstuff.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Indoor Cam (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as intended. Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, a built in siren, a power cable/adapter, and an included removable privacy cover. A tone will sound when the cover is secured and active.

If your Ring Indoor Cam (2nd Gen.) isn’t working after you plug it in, we recommend following these steps: Try another outlet in case the one you’re using may be faulty or associated with a light switch. Make sure the micro-USB cord is securely attached to the port. Press the reboot button or use the reboot feature in the Ring app if the camera is out of reach. If the device remains unresponsive, press and hold the setup button on top of the camera for 10 seconds. Allow a full 60 seconds for the camera to power back on after the reset is complete.

If you still have the Ring Indoor Cam (2nd Gen.) in your posession, we invite you to reach out to our community for more information. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Nikki,

We are pleased to read that you are enjoying your new Ring Indoor Cam (2nd Gen) device and that the features included are meeting your expectations. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi Oskarate1.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not what you expected. Indoor Cam (2nd Gen.) is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and built in siren. It is also compatible with connected Echo devices. Indoor Cam (2nd Gen) features an enhanced mounting design, a power cable/adapter, and an included removable privacy cover. A tone will sound when the cover is secured and active.

We have included a list here of the items that you can find in the box with your Ring Indoor Cam (2nd Gen.):

Indoor Cam
Six-and-a-half foot power cable
Stand and wall mount accessories
Setup Guide
Security sticker
Privacy Cover (2nd Gen)
7W USB-A Power Adapter (2nd Gen)

We invite you to reach out to our community if any additional information is needed regarding your Ring Indoor Cam (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi dee1.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi connection to your Ring Indoor Cam (2nd Gen.). Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.

It sounds like the device is not operating as intended. To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

For more information on your Ring Indoor Cam (2nd Gen.), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Iahoni.

Thank you for taking a moment to leave your Ring Indoor Cam (2nd Gen.) rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! Indoor Cam (2nd Gen.) is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Ring Indoor Cam (2nd Gen.) features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and built in siren. It is also compatible with connected Echo devices.

Indoor Cam (2nd Gen) features an enhanced mounting design, a power cable/adapter, and an included removable privacy cover. A tone will sound when the cover is secured and active.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Indoor Cam (2nd Gen.)

Thank you,
Melissa from Ring.

Hi HeatherG.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Indoor Cam right away. The security features and technology provided by the Ring Indoor Cam are incredibly valuable to your peace of mind, and receiving a defective device is not the experience we want any of our neighbors to encounter during the purchase process. We would love the opportunity to provide you with a concrete resolution today.

It sounds like your Ring Indoor Cam is failing to connect to your home's wifi network. Below are some common causes and ways to resolve setup failure if you're receiving a 'Setup did not complete' message and cannot finish setup:

Your Ring device is too far from your wifi router. Ideally, your router should be within 20 feet of your Ring device. Try bringing the device closer to your router during setup.
There's a possible issue related to your wifi modem or router. Try rebooting your router and attempting the setup again.

If you've tried addressing the above troubleshooting steps and still cannot get your device connected, we invite you to visit our support center for additional wifi troubleshooting steps.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi GGarcia.

Thank you for sharing your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Indoor Cam right away. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to work with you to make sure we get your device working as intended. We are confident we can resolve this together today.

It sounds like your Ring Indoor Cam is failing to connect to your home's wifi network. We recommend restarting your router. If you still have issues connecting to your home wifi, try the steps below.

Make sure you're entering the correct password. Passwords are case-sensitive and do not include spaces. Your network password can often be found on the bottom or side of your router.

Make sure your password doesn't have any special characters. If your password contains characters like an asterisk (*), pound sign (#), or exclamation mark (!), remove them by changing the password in your router's settings. If you do not have access to these settings, contact your internet service provider to change the password.

Visit our support center if additional troubleshooting steps are needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Devin.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to clearly see anyone who may be in your home. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns with your device's performance at night. There are a couple of things you will want to check to ensure your device is set up to work as intended at night. For optimal performance at night, make sure your Indoor Cam’s infrared light is toggled on in the Ring app. The infrared light control is in your Ring app under Video Settings. You can also enable Color Night Vision in the Ring app to help improve clarity at night. Visit our support center for additional information to optimize the performance of your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JyounMa.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned with the need for the Ring Home Plan subscription. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (instant alerts, live view, two-way talk, and self-monitoring) without any subscription.

If any additional information is needed regarding your Ring Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Amilia from Ring.

Hi Steve.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there is some concern regarding the recording abilities of the Ring Indoor Cam (2nd Generation). If your wired Ring security camera detects a motion event and you have a Ring Protect Plan, your device will record the motion for a set amount of time based on your video recording length setting.

On most Ring wired cameras, the video recording length is set to auto. The Auto setting makes your recordings smarter, enabling your camera to record when motion begins and stop recording when it stops detecting the motion. Motion can be recorded for up to 120 seconds with this setting. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi DeloresL.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Indoor Cam function consistently and reliably so that you can effectively monitor your home. You should be able to enjoy the peace of mind that the Ring Indoor Cam is designed to add to your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you are experiencing issues with the power of the device. The Ring Indoor Cam is designed to be plugged in at all times. If your Ring Indoor Cam (2nd Gen.) isn’t working after you plug it in, we recommend following these steps: Try another outlet in case the one you’re using may be faulty or associated with a light switch. Make sure the micro-USB cord is securely attached to the port. Press the reboot button or use the reboot feature in the Ring app if the camera is out of reach. If the device remains unresponsive, press and hold the setup button on top of the camera for 10 seconds. Allow a full 60 seconds for the camera to power back on after the reset is complete.

If you still have the device in your posession, we invite you to reach out to our community for more information. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Anell.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Indoor Cam (2nd Gen.) online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not operating as expected. Ring Indoor Cam (2nd Gen.) is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Ring Indoor Cam (2nd Gen.) features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and built in siren. It is also compatible with connected Echo devices, features an enhanced mounting design, a power cable/adapter, and an included removable privacy cover. A tone will sound when the cover is secured and active.

Ring Indoor Cam (2nd Generation) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High-speed internet is recommended.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your wifi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).
If your Ring device is far from your wifi router, it may be experiencing connection issues.

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap "Devices".
Select the ring device you would like to test.
Tap on the "Device Health" tile.
Scroll to "Signal Strength" under the "Network" section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal.

If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

We have listed the steps below for how to check your wifi speed:

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. We recommend testing your internet connection 15 feet from your wifi router, using websites like this one.

If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Indoor Cam (2nd Gen), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hi Healthy.

Thank you for taking the time to share your feedback with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there may have been some confusion regarding the requirements of the Ring Indoor Cam. The Ring Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and a built-in siren.

The Ring Indoor Cam requires a high-speed wifi connection. It is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi UnhappyS10.

Thank you for sharing your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Indoor Cam right away. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device is not connecting to your home wifi. If you're having repeated issues setting up your Ring device—like connecting to the Ring device's temporary network or your home wifi—try the steps below to troubleshoot:

Test distances. Your Ring device may be too far from your router. If your Ring device is battery-powered, or if you can move it from the mounting location, try bringing it a few feet closer to your router before setup.

Reboot your modem or router. For optimal performance, we suggest rebooting once a month.

Make sure you're entering the correct password. Passwords are case-sensitive and do not include spaces. Your network password can often be found on the bottom or side of your router.
Make sure your password doesn't have any special characters. If your password contains characters like an asterisk (*), pound sign (#), or exclamation mark (!), remove them by changing the password in your router's settings. If you do not have access to these settings, contact your internet service provider to change the password.

If you are still having trouble after checking all of this out, visit our support center or contact our support team for additional troubleshooting steps.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi BruceM.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi SuzanneA.

Thank you for sharing your experience with us.

We understand how critical it is for your Ring Indoor Cam (2nd Gen) to notify you of meaningful motion events where the device is installed. Being able to customize the alerts you receive is an important feature of Ring devices. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like your Ring Indoor Cam (2nd Gen) is giving you too many alerts when you are at home. With an active Ring Protect subscription, you have the ability to use the modes feature to control the behavior of your Ring security cameras, video doorbells, and alarm. The idea is to configure your cameras and doorbells to protect your home in different ways, depending on your current needs. For instance, if you are staying in for the night, you can set your indoor devices to 'Disarmed' and your outdoor devices to 'Home'. Your indoor movements won't trigger motion detection, while your doorbell and cameras outside will still alert you if motion is detected. Then, all of your devices, including Ring Alarm if you have one, will work as a single ecosystem with one tap of a button.

There are three different modes available to control the state of your home: disarmed, home, and away. Follow these steps to activate modes:

Tap the menu (≡).
Tap Settings.
Tap Enable Modes.
Tap the mode you want to configure.
Set how you want your devices to behave in that mode.

Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Ivan.

Thank you for taking the time to share your experience with us. At Ring, we strive for each of our customers to encounter a smooth setup and installation experience.
The Ring Indoor Cam (2nd Gen.) is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we hear you and are here to offer you some help.

It sounds like the device is not performing as intended in regards to connection upon setup. We recommend that you reset the device by pressing and holding the setup button on top of the camera for 10 seconds. Allow a full 60 seconds for the camera to power back on after the reset is complete. Follow the steps in the Ring app to connect the device to your network.

If you still have the device in your posession, we invite you to reach out to our community for more information. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi ChristineC.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Indoor Cam right away. What you describe is not the experience we want you to have. Rest assured, we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi WayneJ, I know it can be frustrating to encounter technical issues. Your Ring Indoor Cam shouldn't stop working after only 2 weeks. Make sure it is plugged into a working power outlet, then try performing a reset by holding down the setup button for 20 seconds. Attempt a new setup in the Ring app using the steps under Set Up a Device. That should do the trick for you. If it doesn't, you can find contact information for our support team here https://support.ring.com/hc/en-us/articles/360036196372. For any other questions or concerns, feel free to check out the Ring community at https://community.ring.com/ to see what other neighbors have to say. All the best, Ashley from Ring.

Hi Adri.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like the Ring Indoor Cam is not what you expected. The Ring Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and a built-in siren. It is also compatible with connected Echo devices. The Ring Indoor Cam (2nd Gen) features an enhanced mounting design, a power cable/adapter, and an included removable privacy cover.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home, and we look forward to providing you with a solution so that you have a device you can rely on.

All the best,
Nicole from Ring.