Customer Ratings & Reviews
- Model:
- ME16A4021AS
- SKU:
- 10735562
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Ehhh ok unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking unit came in with a dent and the door is off canter and if it doesn’t close right it just starts running.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. In case of repair or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA for the warranty coverage of your microwave. You can also check this link https://www.samsungparts.com/Default.aspx if you want to buy parts for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569868.
-Noraina
Disappointed with the product and the delivery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement. The same truck that delivers the new appliance also picks up the old one, which can result in unwanted guests (pests) being brought in. I’ve lived in this house for three years, and after the delivery, pests started appearing from the microwave box. I strongly recommend picking up the replacement at the store instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you have further concerns with the replacement unit that you received and document your experience.
Have a great day.
-Ernest-
A poor quality appliance for a big company
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light of the microwave stopped working within a few weeks. The fan has only one setting compared to other microwaves that have settings for high and low. Things that are done in 1 minute in ALL other microwaves can't be done in this microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RituV,
We understand the importance of having a reliable microwave at home and are here to assist you.
We recommend reaching out to our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday between 9:00 AM and 6:30 PM EST to purchase a compatible light bulb replacement for your microwave. They can also check the compatibility and availability of the parts and accessories you wish to order.
Additionally, we've provided a link below with instructions on replacing the bulb in your microwave. Please select the option that suits your needs:
Replace a Samsung microwave's oven light or cooktop light
https://www.samsung.com/us/support/answer/ANS10002321/
We'd be delighted to speak with you directly to provide further assistance with your unit. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148624027) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Cons mentioned:Door handle
Exchange Return Policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.17 days after purchased the door handle broke the store only allows 15 days for returns/exchange... now I have to deal with the manufacturers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Heredia,
This is not the experience we expected you to have with the microwave. To help you check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146532153 to help our team pull up your information.
Have a great day.
^Aloe
Small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too short height wise and now Samsung doesnt make a longer one to match my other appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lisal.
We apologize that your experience with the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook - Stainless steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
Clean the microwave https://www.samsung.com/us/support/answer/ANS00062285/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661154
Have a great day.
^Charles
- Pros mentioned:Size
microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect .just what i need, my mom loves it... will recommend to a friend
I would recommend this to a friend - Pros mentioned:Ease of use
Over the Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Over the range microwave. Very easy to use & has what i want.
I would recommend this to a friend - Pros mentioned:Size
Looks good!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and defrost option is very efficient. Decent size too
I would recommend this to a friend - Cons mentioned:Door handle
Handle breaks off easily
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door has no button to open, only the flimsy plastic handle, which popped off after two years and costs $80 to replace. Boooooo.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want to use our appliance for a longer period. To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147071947 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Overall performance
microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has an excellent look as well as it works. definitely recommend.
I would recommend this to a friend - Pros mentioned:Ease of use
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product...Easy-to-use...High powered...Would purchase again
I would recommend this to a friend - Pros mentioned:Overall performance
Nice Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. My daughter wanted this and is happy with it.
I would recommend this to a friend microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works excellent heats up everything great really quiet
I would recommend this to a friend- Pros mentioned:Overall performance
Inexpensive Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement. Good price, easy to operate.
I would recommend this to a friend Not good enough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and has basic functions however it is a little bit noisy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Neilnadine,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave being noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144364834.
-Noraina
Not sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it because it's a Samsung, but I have found the buttons hard to push to make it work. I have to mash the buttons several times before it will cut on. other than that it seems to work great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that the microwave is essential for heating and cooking, GladysB. Let's get those buttons working accurately!
If the microwave has power but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. Learn more from these details.
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I have also shared your model's user manual for instructions on disabling the Child Lock feature. Turn to page 10 for your reference:
https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
The panel may not be responding because it is not detecting your fingers. Kindly check out this video about the "Best ways to clean your microwave":
https://www.youtube.com/watch?v=hCsRi0XC_zQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145310239, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Door handle
Cheaply made
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for 13 months. Works fine but cheaply made. Door handle broke and now have to look for a replacement handle. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your microwave at home, ChristineF. We're pleased to be of service!
To order the compatible door handle for your microwave, you may refer to our Samsung Parts Team or the Samsung Parts website. They can check the availability and compatibility of the accessory that you wish to purchase.
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145356492, to help our team pull up your information.
Have a great day!
^Chrystel
Piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy handle breaks off within a couple months. It is cheaply made, especially over the stove. If you’re cooking items, the steam does something to the handle and eventually breaks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vincent,
We understand your disappointment with the broken handle of your microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149161272) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value! Great delivery! Looks great in my kitchen.
I would recommend this to a friendmicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.touch panel is very stiff and you have to push extremely hard.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the difficulty using the control panel. We're here to help.
We recommend checking the link below to troubleshoot the microwave's control panel, which does not respond.
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150937066 to help our team pull up your information when you message us.
Thank you.
-Angelica
