Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Compliments the stove same material options great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans like you do your stove & you can do so much
I would recommend this to a friendTerrible lighting.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lighting under the microwave for the cooktop is VERY DIM. It is an ugly blue tinted LED and even on the high setting is very dim, to the point of not being much good. Due to other work in my kitchen I just got this installed, and if I was not past my return deadline, I would take this product back. I am VERY unhappy as a result.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always put a priority on meeting your needs, GaryP. Thank you for sharing your thoughts about the microwave.
The oven light inside your microwave lets you see what's happening while your food is cooking. Without it, your food could overcook or burn.
You may refer to this link about "Replace a Samsung microwave's oven light or cooktop light": https://www.samsung.com/us/support/answer/ANS00049242/
The below link is the user manual for your model. Turn page 15 (Turning on the light) for reference: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706841, to help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Design
Great microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design and overhead microwave. I had a similar one before. Large number display.
I would recommend this to a friend Love the way it looks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, love the color and works perfectly.
I would recommend this to a friendRobert Nelson
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service. Purchased this product on the 4/16/23 our team installed in a customers home on 5/2/24, the item sounds like a airplane. Called the store this morning and i received the run around.
I would recommend this to a friendBrand response from Samsung
Posted .Rnelson, we understand your frustration when your microwave is noisy. We want to offer our assistance in resolving this issue.
Here is a guide to help you diagnose if your microwave is noisy. Please select the noise that matches the one you hear from the options provided. Kindly click on the embedded word if prompted by one.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147116362) to help our team pull up your information.
Have a great day.
^Camille
Looks over functionality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy. The full length door causes you to arch your back or step out of the way to open and close. The glass buttons not responsive. Old school one with a handle and button pad is much more practical
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chevyguy,
Thank you for sharing your experience with us about your Samsung Microwave. We apologize for not meeting your expectations with our Microwave, especially the door functionality. Please know that we value your feedback and will continuously improve the quality of our products.
Let me share your product specification and manual to understand your product better.
SPECIFICATION MANUAL
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/091918/ME21M706BASG_V5.pdf
PRODUCT MANUAL
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Here's a link to help you with the buttons not responsive concern.
The Control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/.
Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144792736
Thank you for choosing Samsung. Have a great day.
^^Ross
Good microwave but had to replace door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came dented took several days to get the door replaced
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
BAD FINISH (peeling)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the functions and functionality is excellent love the smooth lines and flat panels with no bulging handles very sleek. love the black stainless look , my complaint is with the finish on the lower right side near where it opens inexplicably is peeling off and their are like chips to the finish bu.t theres no explanation or valid reason why
I would recommend this to a friendBrand response from Samsung
Posted .Hi Johnyrocket,
Your honest review of the microwave is much appreciated. I understand that you have concerns about the unit peeling off.
Should you ever need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144912211 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Best Buy Lied about condition of open box item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product I received did not match the description. The open box item I purchased was supposed to be in excellent condition. When I went to install the device, it was missing the internal mounts. Making it impossible to install the device. Because I was outside of the return window, I was unable to get a refund. I understand this, but I was not sold what was advertised. I attempt to contact Best Buy customer service, but they hid behind the return policy and did not seem to care that they lied to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with your experience, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Arrived damaged
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My issue is with Best Buy. The product arrived with a dent on the back. It was installed anyway with the understanding that I would file a claim when the exact model is available again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
No popcorn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in every mode except when you’re making popcorn. When I push the popcorn button it stops half way and gives me a C-10 error. (Overheated). I can enter 3 minutes and the popcorn cooks thoroughly.
I would recommend this to a friendBrand response from MrSamsung
Posted .Hi Chef! I'm happy to see that you like your microwave, let help you to take advantage of all features. Please go to the user manual https://bit.ly/2LOrtB3 and on page 18, you will find how to get the best experience with the Popcorn feature. Regarding the C-10 code, please unplug the unit for 1 or 2 minutes, plug it back in and then run the Popcorn option. If you don't notice any changes, please get in contact with us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
Toll-free calling: 1-800-SAMSUNG
^Rafael
Weird 777 thing going on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my microwave but continues to reset and beeps changing cook time to different variations of 7. Like 77 seconds 7 seconds or 77:77 I need to call Samsung cause THIS drives me crazy!
I would recommend this to a friendBrand response from Samsung
Posted .Hello LoveBestBuy,
Thank you for sharing your experience with us about Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel. We apologize for not meeting your expectations about our product, especially the issue with the Microwave control panel continues to reset and beep, changing cook time to different variations. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing this link to guide you on the issue.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
The microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You can check page 11 User Manual
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144775663
Thank you for choosing Samsung. Have a great day.
^^Ross
Not bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giod so far, only downside is it get steamy on the outside
I would recommend this to a friendDo not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really good for big things to heat I don’t like
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RizalK,
We appreciate you leaving a review. We would love the opportunity to speak with you about your microwave to know how we can help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146492447 to help our team pull up your information when you message us.
Have a great day.
^Aloe
- Pros mentioned:Design
Awesome Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Very sleek design and clean profile. Very happy with this microwave.
I would recommend this to a friend Looks nice but doesn't hook up to SmartThings app?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a substantial PITA with delivery which included a lost delivery order my Samsung BESPOKE microwave was finally delivered. Of all my BESPOKE appliances this one is my least favorite and I'll tell you why: It doesn't hook up to WiFi. Now you might think, why does a microwave need to hook up to WiFi? I would have said the same thing before I updated my appliances to BESPOKE across the board. This is the only BESPOKE that doesn't connect to WiFi which means it doesn't hookup to the SmartThings app. As far as functions, this one has it all. It's powerful and has an array of special features. It looks amazing next to the other BESPOKE appliances, especially above the range. It gets 5 stars on looks, 3 stars on functionality, and 1 star on delivery and installation. The staff at the BB Outlet are amazing and get 5 stars...without them I would be cursing BB.
I would recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, MisterCBo. We're here to help in the best way possible.
This microwave model does not have a Wi-Fi feature to connect with SmartThing's app.
The below link is the user manual for your model. Turn the pages 13-25 (Using your microwave oven) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211213145739131/ME21M706BA_ME21R706BA_ME21A706BQ_ME21B706B1_AA_EN_MES_CFR.pdf
For reference, I shared this link about:
How to cook with your Samsung microwave: https://www.samsung.com/us/support/answer/ANS00049159/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145263482), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Door
Very bad decision!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door makes noise when it opens and closes. When you use it for four minutes or more, the door fills with moisture on the outside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pedro,
We are happy you posted a review.
Your microwave's door isn't completely sealed so when condensation forms on the outside, some of it may get inside or between the glass panes. The most common form of condensation on the inside comes from the food you're cooking.
I have shared a Samsung link about condensation forms on the microwave door.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
Do not repair, replace, or service any part of your microwave oven yourself. Allow only a qualified service technician to perform repairs, in particular, if the door or door seals are damaged, or the door does not close properly. This can be caused by a broken hinge, a worn-out seal, or a distorted/bent casing.
You can check the article about cleaning the interior and exterior of the microwave on the model's user manual link on pages 29-30.
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706728, which will help our team pull up your information.
^Rainly
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and works fine but the button presses are actually really annoying as they don't register a lot of times and also it will randomly beep every once in a while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JD222,
We are glad to know that you are using one of our Samsung microwaves. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave control panel randomly beeping. We will surely notate your feedback for better products in the future.
I highly recommend clicking these links below for a basic troubleshooting guide:
The microwave is beeping.
https://www.samsung.com/us/support/troubleshooting/TSG01001969/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If having trouble with the microwave you may use this link for future reference:
https://www.samsung.com/us/support/search/?query=Microwave&referrerPageUrl=https://www.samsung.com/us/support/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144280647
Thank you for choosing Samsung. Have a great day.
-Trisha-
nice look poor reliability
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product looks good and does the job very well. However, it has some technical bugs. quite so often the Microwave exhaust does not turn off.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your microwave. If there is a way, try recording the issue since it seems inconsistent and then please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142482913. We thank you for being a part of the Samsung family. ^Brad
Don’t like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: The LED under lights work well to light up the stovetop. The fan has several settings. CONS: The door is huge! The buttons aren’t actually buttons, but have light sensors. If you don’t fully cover the button with your finger, it won’t react to you “pressing” it. Doesn’t seem to heat that quickly for the power it has.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BoyMom,
Thank you for sharing your experience with us.
And we do apologize for not meeting your expectation about our product.
To understand more about the product and its features
Here's the product Product Manual for your reference
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144382927
^Ross