Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Don’t like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: The LED under lights work well to light up the stovetop. The fan has several settings. CONS: The door is huge! The buttons aren’t actually buttons, but have light sensors. If you don’t fully cover the button with your finger, it won’t react to you “pressing” it. Doesn’t seem to heat that quickly for the power it has.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BoyMom,
Thank you for sharing your experience with us.
And we do apologize for not meeting your expectation about our product.
To understand more about the product and its features
Here's the product Product Manual for your reference
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144382927
^Ross
- Cons mentioned:Door
Very bad decision!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door makes noise when it opens and closes. When you use it for four minutes or more, the door fills with moisture on the outside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pedro,
We are happy you posted a review.
Your microwave's door isn't completely sealed so when condensation forms on the outside, some of it may get inside or between the glass panes. The most common form of condensation on the inside comes from the food you're cooking.
I have shared a Samsung link about condensation forms on the microwave door.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
Do not repair, replace, or service any part of your microwave oven yourself. Allow only a qualified service technician to perform repairs, in particular, if the door or door seals are damaged, or the door does not close properly. This can be caused by a broken hinge, a worn-out seal, or a distorted/bent casing.
You can check the article about cleaning the interior and exterior of the microwave on the model's user manual link on pages 29-30.
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706728, which will help our team pull up your information.
^Rainly
works great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 2.1 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave -Stainless Steel - Fingerprint Resistant Stainless Steel good product.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on joining the Samsung Family. Thank you for choosing Samsung. ^Brad
Disappointing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a prior Samsung microwave which worked well for 10 years until it didn’t. This replacement microwave has been a bit of a disappointment in that all the presets doesn’t heat food evenly leaving foods cold in the center. Thus requiring manually adding additional time to make sure your meal is heated all the way through.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We ware glad to be the newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Fan
Such a piece of crap
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave should be recalled. Do a google sear h and you’ll find the controls are defective. Fan turns on high for no reason. Constantly beeps with random numbers. DO NOT BUY this junk. That goes for all Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience with this microwave has not been great. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142459480. We thank you for being a part of the Samsung family. ^Brad
Service required within 90 days!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating within first 90 days of use. Samsung came out to repair, no issues with their work and no issues with item since service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are having issues with your microwave. i am glad that our professional service team was able to get your unit operating properly. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Ease of use
Very nice microwave and matches range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice microwave and it matches the range we bought. This is handleless which makes it a lot easier to clean the front of the unit
I would recommend this to a friendBrand response from Samsung
Posted .Wonderful news, mytime34. Thank you for the 5 Stars and for being the best part of Samsung. ^Lo
- Pros mentioned:Ease of use
Happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit! Works well! Very attractive & easy to keep slean
I would recommend this to a friend Beware of Warranty from Manufacturer when buying
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware. Samsung doesn't stand by product under their 1 year warranty. You can only get store credit at Best Buy! First micro needed to be serviced 3 times. The 3rd time. (now under Geek Squad protection) Best Buy replaced it. Replacement is faulty after 10 months. Under Samsung Warranty for the first 12 months. Now I am told no one can service it. They wont replace it. Only can get store credit which is so much lower than the replacement price. OVER 8 HRS ON HOLD OR TALKING TO BOTH BEST BUY AND SAMSUNG PUSHING BLAME ON EACH OTHER. Never again. Terrible experience. Now what do I do with custom cabinets and Samsung appliances with no replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to share your experience with us. I understand that your unit is not working as designed. At your earliest convenience please contact us via any of the following to see if it's possible for any additional assistance.
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
referencing ticket number: 1143824941
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Appearance
Good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking microwave and does the job. Not a fan of the defrost function but just something to get used to.
I would recommend this to a friend Works fine, instructions minimal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave came out of box with dent in side, box intact without holes. Get arcing sound every time start button is depressed. Dent straighten in order to install
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Beaglemaster! I can help you with this! This link: https://bit.ly/2uTYDZT can help you determine the sound that your microwave is making. If you need any further assistance, don't hesitate to contact us via Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Penny
Nice Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking and functioning over the range microwave.
I would recommend this to a friend- Pros mentioned:Looks
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great working perfectly. It works %100......
I would recommend this to a friend Worst experience of my life!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the worst experience of my life with the delivery company, first they give an all-day delivery window, then they arrive and leave so quickly. and when they return the delivery man has the worst!!!!!!!!!!!!!!!! attitude that I have seen in my life because his company made him return, among many rude words he told me that he does not work for bestbuy and that the delivery window is my problem with the company (for which he works), I think this country is Of all, the nationality does not matter, but this person should return to his town where it seems that it is correct to confront the client.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with their delivery person.
Have a great day.
-John
Micro works but fan is not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was over stove micro. It has a fan that is supposed to pull /exhaust steam from cooktop. Does not do that well. Micro is fine though.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Violetlavender,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the fan does not do well. Thank you for giving us your honest feedback it was very helpful for us to improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144424300
^Rainly
Manufacturer hinge defect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a manufacturer defect in the door hinge. First one was replaced Ed and the second one had the same issue. Now I have to look at other microwaves to replace. Very disappointed since I bought the whole kitchen package so everything matches. Tried Togo to the Samsung website to contact and now I have to call customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tina,
We would love to help you with your microwave. Please provide us with more details so that we can assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145861394, to help our team pull up your information when you message us.
Have a great day.
-John
looks nice but includes major design flaw
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks great but includes a major flaw in the button design! The buttons randomly press themselves. I'm not kidding. About every 5 - 10 minutes the unit will beep as it falsely senses a button being pressed, usually going into the menu, turning on the light, or most annoyingly, starting the vent fan at full blast at an inconvenient time such as 3 AM! I have cleaned the screen dozens of times but it doesn't make a difference, they still sense an input even when no one has touched them. I hate this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142759941. We thank you for being a part of the Samsung family. ^Brad
Stay away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for less than 2 years. It stopped heating. Samsung repaired it 2 times and it stopped working again. I would stay away from Samsung appliances. They are not well crafted for long term durability.
No, I would not recommend this to a friendLoud expensive microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is SO loud and very large. I wish I would have known to look for a less bulky option! The button sensors don’t recognize touch very well. I often find myself pressing the same button 3-5 times to get it to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your newest addition to kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
How long should a microwave work?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave February of last year. It never really heated food all that well. Certainly substandard for a $400 microwave. Yesterday, it began making a grinding noise and then gave off a very strong odor of burning plastic (I was heating a glass container of soup). I unplugged it and then the following morning attempted to heat a cup (glass) of coffee. No weird noise but the microwave is no longer heating. If you're in the market for a microwave, do research across multiple websites and when reading reviews, take note on how long the reviewer has had the product. Notice here that most of the positive reviews are less than six months old. I will try to call Samsung when they open in an hour. I will update this review. It's rather a shame as the microwave looks great and matches the other $5000+ of Samsung products we have in the kitchen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Absimus. We understand how frustrating it is when your appliances don't work as expected. Please reach out to us via any of the following outlets and reference ticket number 1140557121 to see what we can do to turn your experience around.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you! ^Lo
