Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
looks good.. cooks slow.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.maybe it's going to take getting used to, but this microwave seems to really cook slower than my old one did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Microwave Does Not Heat: http://bit.ly/2JrddSx
Thank you for being a part of the Samsung. ^Cat
- Pros mentioned:Design
Best Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don't know what you are missing until you have it. This microwave looks great and even works better
I would recommend this to a friendBrand response from Samsung
Posted .I'm delighted to hear that the design and performance of this microwave are meeting your needs and exceeding your expectations. ^Lo
came dinged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.showed up with a ding. got a small discount but still disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung microwave. I can understand your disappointment regarding the ding on your appliance.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Weird fan sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far good. But has a weird sound of fan when the microwave stops
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JCMass, we appreciate you taking time from your day to share your experience. We are here to assist you with any questions or concerns that you may have. I am including a link to a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/3IM1RDc). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980711) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Cons mentioned:Door
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When closing door horrible squeaking noise. 10 years old one had no squeaking noise at all. Don't waste your money for this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vlad,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if when you are closing the door there is horrible squeaking noise. Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern. Food and other material in the microwave is typically the sounds you're hearing.
This guide covers the most common sounds and why they happen.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144268152
^Mila
wrong manuals/defective grease filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user and installation manuals were for wrong model. I have a service technician coming out next week because the grease filter keeps falling out into the food on the cooktop. Many a dinner has been ruined not to mention the hassle of cleanup. Hope they can fix the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
- Pros mentioned:Size
Beautiful Color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color of this new microwave and it’s huge inside. Thanks for a great deal on my bundle!
I would recommend this to a friend The settings are hard to figure out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going to call the store for help. Can't figure out how to fix it. Instructions are terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for sharing your experience. Samsung is always looking for great feedback like yours. ^Jecca
Multiple part failures after less than 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see why this thing only has a 1 year warranty. It had multiple parts fail before it was even 2 years old. It's especially a pain in the neck because it's an over-the-range so it's a hassle to remove it even.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It’s frustrating to have multiple part failures in such a short time, especially with an over-the-range unit. To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147341621 to help our team pull up your information.
Leo
Didn’t last two years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item August 2022. Microwave went out today after normal use, once or twice a day. We can smell the wires burning and it starts to smoke. We were planning on changing all appliances to Samsung but that’s definitely not going to happen!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tawanda W,
We know that having a burning smell and smoke from the microwave can be worrisome, and our customers' safety is our top priority. Let us help you.
If the microwave generates a strange noise, a burning smell, or smoke, unplug it immediately and kindly contact us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147399217, which will help our team pull up your information.
^Rainly
CHEAP MICROWAVE-DONT BUY THIS JUNK
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave in July 2020. We have not used the microwave and noticed the other day that the letters that say SAMSUNG are missing. I am not sure if the letters or glue that is holding them cannot stand the heat from the stove but they are gone. Called Samsung and referred me to a local dealer but the dealer called me to say that they will charge me because unless the mircrowave is NOT WORKING Samsung will not cover anything cosmetic. So dont spend thousands on Samsung because they are junk!!!! If the stickers dont even stay on a month of having them, I can only imagine in 6months what they will end up being like. This is ridicious and very poorly made. Very UNSATTISFIED CUSTOMER!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. i am sure that you will love all the added features on this unit. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Looks
Not worth the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Samsung microwave we bought . After only 2 years this one faulty as well . Different features come on without even touching it .Don’t recommend this brand . Looks pretty that’s about it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142786490. We thank you for being a part of the Samsung family. ^Brad
Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement due to previous microwave breaking down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 1969, I want to congratulate you on you new Samsung Microwave and appreciate you taking the time to post your review. We are excited for your new experience and thrilled to be your choice for your cooking needs. ^Brad
Malfunction after a couple of months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months, the microwave starts beeping about every 30 minutes and gives out error code "7". Return period is over, and it's really hard to get support from Samsung directly. Reading it up, it might even cause fire. Don't know what to do, this is not a good experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Hearing out how the microwave performs saddens us. We're here to help.
This troubleshooting guide will walk you through the steps to take when getting an error code and if the microwave keeps beeping. This will help rectify and elevate the microwave's performance.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Samsung microwave is beeping:
https://www.samsung.com/us/support/troubleshooting/TSG01001969/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147507941, to help our team pull up your information.
Have a great day!
^Chrystel
Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks nice matches all of our Samsung products wish it had the over options
I would recommend this to a friendBrand response from Samsung
Posted .Hi Engineer,
We are glad to know that you purchased Samsung products. We are happy to receive your suggestion about the Samsung microwave. We will surely notate your feedback for better options in the future.
Please see the below link that might help you know more about the microwave:
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
If having trouble, you may use this link for future reference:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144277407
Thank you for choosing Samsung. Have a great day.
-Trisha-
Wished it had a handled bar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wished it had a handled bar to open the door. It is not "fingerprint resistant."
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DeeDee,
We always value customers who are keen to give us their feedback regarding our Microwave. We are saddened to know we didn't meet some of your expectations.
Let me share the product specification to understand the product better.
https://image-us.samsung.com/SamsungUS/ME21M706BAS_G.pdf
Regarding the fingerprint-resistant, here's a guide I find helpful for your concern.
How to clean the Microwave
https://www.samsung.com/us/support/answer/ANS00062285/
Please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144793422
Thank you for choosing Samsung. Have a great day.
^^Ross
Samsung doesn't stand behind product.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave display mysteriously shows a :07 time remaining on the display. This happens almost daily. Foolishly, my wife and I chose to live with the malfunction and the microwave is now out of warranty. At Samsung's suggestion, we tried to re-set the unit by unplugging it. That didn't help. Samsung customer service was unable to provide any satisfaction despite the fact that over the last two years we have purchased a full suite of Samsung kitchen appliances as well as a large Samsung flat screen TV. This will likely be the last time that I purchase any Samsung products.
No, I would not recommend this to a friendBad microwave with unfixable errors
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave on December 21, 2020 and it cannot cook popcorn as of today. C-10 error code keeps coming up and cannot clear it. Trouble shooting guide does not list the cause or the fix. Only states gas error with gas/easy/ph sensor. Try to google how to fix and no one has a way to fix error. Customer support says it will charge me $100 for diagnostic test and charge labor and parts. I had a GE microwave (over the range as well) for 10 years and it never gave me any errors or problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Javi,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it cannot cook popcorn due to the C-10 error code that keeps coming up. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA for the warranty information of your product. You may visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549540.
-Noraina
- Pros mentioned:Appearance
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance is working beautifully. It looks great
I would recommend this to a friend Average at best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd one in 2 years. Not 100% satisfied with the first one not heating after a year and a half. It is the only one that matches our other appliances so trying round 2.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there bmwfargo,
congratulations on your new Samsung Microwave and thank you for your review. We are glad to be your newest addition to your kitchen. We welcome you to our fmaily and thank you for choosing Samsung. ^Brad