Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Squeaky # NO “Best” buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new microwave is squeaky# “Best” buy installation was NOT “Best!”
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DrMom,
We can feel the disappointment you have with this microwave. We are here to assist you.
We recommend checking the resources below for steps to take when the microwave makes an unusual noise. Please click on the embedded words for more details.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147286529), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Design
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy and love the sleek design- no big handle sticking out!
I would recommend this to a friend Great overall appliance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a day but burned out after, so had to return it
I would recommend this to a friendTerrible Customer Service & Problems with the Unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit had a serial number but because the sticker was put on incorrectly the information rubbed off. We now need warranty work and no one will work on it even with documentation that we purchased it. We spent over 9K on kitchen appliances with Best Buy and not one person has stepped up to help figure out a solution. We have called Samsung about 10 times now and the service guy showed up and said he is not allowed to work on the unit since it does not have a serial number.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angie, thank you for taking the time to share your feedback We at Samsung are always striving to make our customer's experiences better. Here is a link that may be of help. https://bit.ly/2pCDMHL. Thank you. ^SuSu.
Piece of junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was great...while it worked. Microwave stopped heating just over the one year mark. Called to have it serviced, and they want to charge me roughly $200 in labor to diagnose and fix, plus $50 to unmount and remount it after they fix it. $250 to fix estimated. This was a $450 microwave! It should last well over what it did. The one year warranty is a joke. Stay away from Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, scottykn0s. ^Lo
4 cancelled deliveries and over one month and stil
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in May and the delivery and installation has been cancelled 4 times. I have moved my vacation schedule and work schedule around each installation days. I still do not have my microwave even though I have had several calls ensuring me that the microwave would be delivered and installed. If there were an option for zero stars I would give the zero stars to Best Buy. This has been extremely frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied!!! Experienced 2 breakdowns and currently having to wait for a 12 hour PERIOD today which is my wife’s 82nd BIRTHDAY!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert, to know how to help you best, we need additional information about what's going on with your microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145896061) to help our team pull up your information when you message us.
Have a great day.
-John
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks into its installation, timer began switching in a seven-second mark and would remain that way until you clear it. It's annoying. Apparently, this is a common problem with Samsung.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Polly! I completely understand how you might feel and I want to help you with that. Please unplug the unit for 60 seconds and then plug it back on. It will help you reset your microwave.
^Rafael
Fan makes a loud noise when on high…???
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exhaust fan makes a very loud noise when on high. This was unexpected, and I am not sure what to do about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing something unusual about our appliances can be uncomfortable. Let us help you with your Samsung microwave RhondaC.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If the microwave generates a strange noise after doing some basic troubleshooting, unplug it immediately and contact your nearest Samsung service center.
To better assist you with your Samsung product, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145388313) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this microwave, originally chose this one because it did not have a handle and did not have to worry about matching it with my other appliances. I use the microwave for basic reheating, defrosting, etc. functions. Does not have any express options but that works for me.
I would recommend this to a friendLooked great, but didn't fit.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This over the range microwave was too large. It did not allow adequate space under the hood to use the range well. We would not be able to use our larger pots on the rear burners of the stove. We returned it and the Best Buy folks were great in helping us.
No, I would not recommend this to a friendDon’t believe in gift cards you probably won’t get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item because it was a $100 gift card get gift back if purchased I never got my gift card. I should take this back because of it I’m sure it’s a fine microwave but I’m just upset with Best Buy and how they handled all situation. They give me the runaround between my local Best Buy and online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment in not receiving the gift card, John. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Good while it lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year but after warranty time, it stopped hearting at all. Too expensive for poor quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it is important to have a working microwave to heat our favorite dishes. Let us help you with your Samsung microwave, PaulC.
The microwave also won't heat if it does not have enough clearance or ventilation.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
The oven does not heat on page 34.
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Mounting space see page 7.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145400803) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
looks nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked great the first year but am having trouble now
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jack,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working properly. We understand it is important to have a working microwave to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144661528
Thank you for choosing Samsung. Have a great day.
-Trisha-
Malfunctions
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a year the microwave would just stop working. Out of the blue it just started freezing up. I would have to open and close it a few times just to get it to run. Then, it would just go out and I would have to unplug it and plug it back in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisJ,
We understand the frustration of not having a working microwave. Let us get the microwave working again.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584395 to help our team pull up your information.
Have a great day.
^Aloe
Not what I expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only purchased almost two years ago and still having the same issue. Broken down again!
No, I would not recommend this to a friend- Cons mentioned:Fan
The is bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got and they installed for me with in a week the fan inside come bad, I called for repair they come and found out the fan is bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hans,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I apologize if the fan of your microwave is bad. There are two fans in the oven. The internal cooling fan, which helps keep the electronics cool, and the convection fan, which is visible at the back of the oven and circulates heated air for more thorough cooking. The convection fan turns on and off at regular intervals and has a quiet, low humming noise.
Please click on this link to know more about your concern and how to resolve it.
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
You may also want to review your warranty status in case you will need a replacement.
https://www.samsung.com/us/support/warranty/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144359435
^Mila
Run away, dibilitating design flaw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Support has a 42 page thread concerning reoccurring issue with this model even after multiple costly repairs. Happens with this model and several other Samsung Microwaves. 7 will be input by itself followed by press start or ok. Other customers saying the vent turns on by itself and some say the microwave starts cooking by itself. Samsung will send repair but many stating it occurs even after multiple repairs. Complete fire hazard and Samsung has bandaids, no definite solution.
No, I would not recommend this to a friendStopped working 6 months in
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 6 months in. I loved this unit because it’s pretty but sadly it stopped working suddenly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mylittletv,
Thank you for your honest feedback, and we hope you are in good health. We are happy that you loved the microwave and sad at the same time as the unit isn't working as intended in such a short amount of time.
I have shared Samsung links below that can help address your concerns with the microwave.
Samsung microwave is not heating or stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144649654
Leo
Nice and sleek look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sleek front comes at a cost with membrane failure. Some keys don't work, some work but with a different function, some work on their own.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Dean. I understand how frustrating this is and would love the opportunity to discuss this with you and see what our options are. Please reach out to us via any of the following outlets and reference ticket number 1139132624.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We look forward to hearing from you. ^Lo