Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Not what I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with push buttons have to press multiple times before it captures settings vented fan lacks sucking power.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Montes, we understand your concerns with the Microwave. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Rosi
Too many issues for a high end microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clock does not keep time. Geek squad was out 3 times with 2 different replacement boards and ended up with more issues after the repairs as not the popcorn gets burned when on the popcorn setting. Also the door swings close but the unit is level. If this microwave was a entry level then no big deal but this being a upper end unit results in the 1*
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144619513
^ ^Ross
Not working after a month!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed! It’s been a month since I started using this microwave and it’s already not heating! Calling Samsung and I sure hope they make this right. Otherwise $500 down the drain!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience with the microwave, SandraG.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode.
You can check the steps to turn off demo mode on the model's user manual link on page 12. You can also check the troubleshooting guide if the oven does not heat on page 34.
https://downloadcenter.samsung.com/content/UM/202112/20211213145739131/ME21M706BA_ME21R706BA_ME21A706BQ_ME21B706B1_AA_EN_MES_CFR.pdf
Here's another link about the Samsung microwave, not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145679075, which will help our team pull up your information.
^Rainly
Delivery lies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed I ordered this 6 weeks ago And set up a delivery for a Monday that’s my day off to get a email saying days before they needed to reschedule due to weather. A storm that was 2 days before my installation. Oh yeah they don’t install Mondays? So then you lied due to weather? Now I have to pick it up and install it myself. No one really cared
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of your experience with delivering your Samsung microwave.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
DEFECTIVE Product - Should be recalled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave will input 7 on its own and wait for a response. This can happen several times a day. We have been waiting for over a month for a repair. This is a known defect, just search 'samsung microwave 7 seconds'. We now unplug this unit when not in use. A real pain. Very disappointed in Samsung. Too bad a new microwave is destined for the garbage.
No, I would not recommend this to a friendBad luck with both of these I bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one of these microwaves, the first one died after 22 months. I didn't buy the service plan and Samsung told me that I was SOL. I only bought a second one because I knew it would fit in my cabinets and match my other appliances....this one showed up dented.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Could be more powerful
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high expectations. Takes a while to warm food. Would recommend to look at other options
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new purchase. We hope that you love your Samsung Microwave. Thank you for choosing Samsung. ^Brad
Touch panel went out. Poor service from Samsung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. But the touch buttons went out about 14 months after purchase. Of course the warranty from Samsung is only 12 months. Samsung told me this is abvery unusual issue to have happen. So now im stuck with a 500 dollar mocrowave that i cant afford to fix or replace. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gfam22,
We appreciate your review of your overall experience with your Samsung microwave, and we'll be glad to look into this for you.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145014605) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung over the range microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the unit a year ago and it just goes out one day dissatisfied with how bestBuy or Samsung handles it no
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that can help address your concerns with the microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave does not turn on or turn off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Samsung microwave is beeping:
https://www.samsung.com/us/support/troubleshooting/TSG01001969/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144733783
Leo
Don't get this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this one after hearing all the bad reviews and purchased the Samsung convection over the range microwave oven. It is an all in one that works great and is really professional looking.
No, I would not recommend this to a friendDO NOT BUY SAMSUNG
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was dead on arrival, second one was busted in the box, and third one was back ordered for a month. So far... it's been working fine but I have 0 faith in it lasting too much longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
touch panel does not work consistently
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT RECOMMEND. Touch panel does not work consistently. We've had the issue since the microwave was brand new. There is nothing more frustrating than trying to press buttons that don't register the input for no reason. You have to try different fingers (my hands are clean) and press in random places to finally get panel to register the touches. Samsung support does not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to
contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142440553. We thank you for being a part of the Samsung family. ^Brad
Bad Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in 11 months! Tried to call and fix it, but it was of no help. Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your broken microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147997124) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Did not work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not but one year. It stop working right after the year warranty ended. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrendaL, we understand the importance of a working microwave. Let's get this back on track.
Below is a link to help you diagnose if your microwave stopped working.
Samsung microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147752776) to help our team pull up your information.
Have a great day.
^Camille
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our last over the range didn't have 10% of the power this does. Keeps cooking smell and smoke down by a lot.
I would recommend this to a friendWorst micowave on market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave ever. Replaced a new one in one month becaause it stopped working and then the replaced one stopped heating anything after 2 months. What a junk. Glad best buy is helping me ..but word of advise..never ever buy Samsung..so disappear..they should just stick to making phones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BALJIT!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel. I sincerely apologize for the inconvenience if your Samsung Microwave stopped heating. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave is Not Heating or Has Stopped Working": https://www.samsung.com/us/support/troubleshooting/TSG01001963/.
You may also refer to the user manual about some "Troubleshooting Checkpoints" on pages 33-36 and "Information Codes" on page 37: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf.
I also shared the link about the warranty information of your Samsung Microwave: https://www.samsung.com/us/support/service/warranty/ME21R706BAT/AA.
Your Samsung Microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624061
Have a great day.
Melardo
Will not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item arrived dented and the customer service for Best Buy is ridiculous
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us about the status of your Samsung microwave when it arrived.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been have noting but trouble since this microwave was installed. Not sure if it’s the microwave itself or the installation but every time you warm up multiple plates the microwave just cut off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcusM,
We understand your disappointment about what happened to your microwave. We're here to assist you.
We recommend checking the manual link below to help you with your microwave stops during use. Please see page 33 under "The power turns off during operation." for details.
User manual.
https://downloadcenter.samsung.com/content/UM/202309/20230914140355282/O_ME21M706BA_ME21R706BA_ME21A706BQ_AA_EN.pdf
We would love to speak to you to provide more assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146984381) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Cons mentioned:Door
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Forget this. The door is so wide I’ve loss count of the times I hit my head.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Pass, I really appreciate you providing feedback on your Samsung Microwave. We are happy to be your choice for your home and thank you for choosing Samsung in your home. ^Brad
It broke in 7 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 7 months and Samsung did not want to cover under warranty. It said it was expired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about this experience. Let's assist you with this, RicardoS.
We would like to speak with you personally to gather more information about the microwave so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147777199, to help our team pull up your information.
Have a great day!
^Chrystel