Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Finish peels and no support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel finish peels and scratches in the places where pieces of the film are connected (handles, edges) and scratches extremely easily. There is no way to repair or cover it. So you are stuck paying a lot of money for new appliances that end up looking horrible within 1-2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. If you would like to see if there are any Service professionals in your area, see link below:
https://www.samsung.com/us/support/service/locations/
They will be able to provide available solutions to your issue. Thank you for choosing Samsung. ^Brad
It was great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it wasn’t. It completely died within the first year of owning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that stopped working; kindly click the embedded words.
Samsung microwave does not turn on or turns off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147887664) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Buttons are hard to enter times. Not a good buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice without the protruding handle. The control buttons are difficult to enter times. Otherwise seems to heat adequately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ctsguy,
We appreciate you giving us a review about the Samsung range. Thank you for giving us honest feedback about the control buttons and design. Your suggestions can help us to improve our Samsung products.
To help you with this, I will provide you with a link about the unusual noises.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144415776
^Rainly
Broken?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vent is doing a horrible clunking noise less than 1 month of use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello sp120,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's doing a horrible clunking noise after one month of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to understand why the microwave is making unusual noises.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144402984.
-Noraina
New record!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ours powered off in just 15 days. No misuse maybe 5-10 mon use averaged in the 14 days it lasted. Best Buy support has been stellar and have put in a replacement request.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Do not get
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever. Do not get nothing but problems.
No, I would not recommend this to a friendAmazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great operation and easy to clean. Had this installed through bestbuy and they did an amazing job
I would recommend this to a friendWent completely dead in less than a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has been in my house less than a month and it just stopped working. It couldn’t heat food anymore and before I could call for help, it went completely dead. Dead like the power would not even come on. Would not recommend it to anyone. It sucks, especially since I had to wait a whole 3 weeks to get it delivered before they had only few people that installs it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, Catiemo. We understand how frustrating this is and would love to speak with you further to see what we can do to help. Please reach out to us via any of the following outlets and reference ticket number 1140859051.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo
May have reliability issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one we received didn't work out of the box. The second one was installed, but after a few weeks it is making a grinding noise that may need a warranty repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi soundbar,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize that your microwave is making a grinding noise.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern. Food and other material in the microwave are typically the sounds you're hearing. This guide covers the most common sounds and why they happen.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144246282
^Mila
wrong product condition on the Open Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This order says the product with Excellent condition, but when I opened up , Ohh its not even good condition. When I called Best buy , they offer 10% discount on poor condition products which they said Excellent condition. Be aware all my customer friends.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We apologize that your experience with the Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel was less than ideal. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144682057
Have a great day.
Melardo
Very stylish microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its so beautiful and powerful. It looks so great in my kitchen. I like the fact that it's fingerprints proof. My kids are touching it all the time and you don't see any marks on it.
I would recommend this to a friendSamsung Microwave disaster
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This failed in five months. The microwave is not heating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Homeappliances.
Thank you for reaching out. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I am providing this link to guide you on the issue.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Another link you may find useful is this one.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144141206
^Camille
Stopped working and not even 2 years old
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent almost 5k on all new kitchen appliances. Last night this microwave decided to stop heating. Unplugged it, plugged it back in and absolutely no power not even the clock. (Outlet works) This is not even 2 years old. Sad to spend so much on new appliances and the don’t last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810143) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Finishing touch to Samsung kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect to round out your Samsung appliance package. While the quick cook settings and the blue light are awesome features, the fingerprint resistance is probably my favorite!
I would recommend this to a friendBrand response from Samsung
Posted .Fantastic news, SamsungFamily! We are thrilled to hear that you're enjoying this microwave and thank you for being a loyal customer. ^Lo
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because and it came defected from factory. Best Buy didn’t have any left. Just let me out without a microwave after I bought all my appliances from them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter with receiving a defective microwave, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Terrible Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience with delivery and installation scheduling. Took off from work and waited for entire days but no show and no call. This happened 3 times and wasted me 3 days. I had to hire another company to finish the installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about their overall experience with installing their microwave.
Have a great day.
-John
My Machine is Possessed!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few months. Now experiencing issues with the motherboard. Unit beeps randomly throughout the day. :Lately, the vent fan has spontaneously turned on by itself. That is a bit scary at 3:00 a.m. After researching, this seems to be a known issue. Avoid!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Dave! Thank you for reaching out to us with your concern, here's a link that'll help! https://bit.ly/3jjr35S ^Ty
Less than 2 years old and it's not working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought April 2018. It now has an error code C-10 which is the gas sensor. To get it fixed the cost is $390 from the Samsung approved service company. I guess my bad for not buying extended warranty, but my last Sears lasted over 15 years with no issues. Now I'm thinking I may just buy a new cheap one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Schotsea! Thank you so much for sharing this valuable feedback. Samsung appreciates your input. ^Jecca
Installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service has been ridiculous. I received my microwave in November, still waiting on installation. Best Buy has canceled and/or rescheduled 5-6 times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know that anyone will be disappointed if they endure this experience, Julie. We'd love to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Not reliable.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already making a buzzing noise, 2 months after purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have a few concerns with your Samsung Microwave. I have located some information that will help understand the sound. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If the noise persist you are able to contact us via via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142788014. We thank you for being a part of the Samsung family. ^Brad