Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
POOR PRODUCT AND SERVICE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on 8/11 error codes in early January. Geek squad has been out 3 times replacing parts and it still does not work. Refusing to replace! Do not buy and definitely not from Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We are aware of how important having a functional microwave is. Please click on the resources below to assist in getting your appliance back on track.
Please see the resources below for details:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145132739) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Faulty product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had two of these installed in less than 30 days, the door hinge warps the plastic edge of the door and makes a terrible Sound when opening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephenM, let us assist you with your microwave noise.
Below is a link to help you with the microwave noise. Kindly click on the option available and match the noise you are having.
Microwave noise
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145995332) to help our team pull up your information.
Have a great day.
^Camille
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product slightly damaged on the exterior however it's worked perfectly since my purchase with no issues
I would recommend this to a friendFire Hazard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Often takes multiple button presses to get it to register. Boiling water on the stove will activate button presses. Ghost button presses throughout the day and in the middle of the night. But I came home from work today only to have it running when nobody was home. This thing is a fire hazard.
No, I would not recommend this to a friendGreat Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent…………………………………………………………………………………………………………………….
I would recommend this to a friendPoor Choice on my part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed micro wave above my range. After the third time using the microwave started making a noise, then started smoking and shut its self off.Never went back on. Now I have to deal of trying to get this fixed, since Best buy does not repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, 1rosta! We are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138938272 . Thanks! ^Susu
Total Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this Samsung for a little over a year. The touch control is horrible. After a year the microwave has decided to not heat anymore. Everything still turns on as if it’s working, but does not heat. Do not waste your money! Samsung has turned into absolute garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dclifford20! There's actually a couple of things that could cause the microwave to not heat. Check out this link (https://bit.ly/2tRyxcC) for more information. ^Jecca
Soft touch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit but sometimes pushing the buttons is hard. Your not sure if your pushing to hard or too soft
I would recommend this to a friendBrand response from Samsung
Posted .Hey there, Cindy. Thank you for bringing this to our attention. Samsung is always looking for ways to improve our products and reviews like yours show us areas of potential growth. ^Lo
Open box in excellent condition????? Ummm NO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty strict on returns but this so call excellent open box was terrible No mounting bracket, no template and no glass dish.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Futuristic looking microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features it has and the controls are on the glass and the handle’s on the side of the door instead of the front
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has huge dent. I was really disappointed. Got it installed anyway because I didn’t have time to go to the store for return and didn’t want to pay for extra labor.
No, I would not recommend this to a friendmicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave stop working in 5 days it looks nice and seem like it was going to be a nice addition to my kitchen but no
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have an appliance that no longer works after a few days, Vern. We're here to assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave does not work. Turn to page 33.
https://downloadcenter.samsung.com/content/UM/202309/20230914140355282/O_ME21M706BA_ME21R706BA_ME21A706BQ_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146727666) to help our team pull up your information when you message us.
Thank you.
-Angelica
Sold a lemon microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box "like new" but the microwave was busted and didn't work even after paying for a repairmen. Best buy maybe you should check your products before reselling them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142557612. We thank you for being a part of the Samsung family. ^Brad
Love it!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new microwave, especially like the handle. Lots of useful options and looks great in the kitchen.
I would recommend this to a friendSamsung microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We recently replaced our old Samsung, with a new stainless steel one. Looks wonderful and works great
I would recommend this to a friendLooks nice but not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for 14 months and used it for about 11 months. The main board had to be replaced luckily I called on the last day of my warranty. Sadly, I recommended this microwave to my parents and they had to call for theirs to be repaired as well.
No, I would not recommend this to a friendComplete headache
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heres my honest review!!!buy from lowes , save yourselves the headache. Thats the best advice i can give you from a business owner!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to record or hear your review of the service provided.
Have a great day.
-Ernest-
Big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional and great. I love how spacious it is. I really enjoying it.
I would recommend this to a friendPoor quality. Stopped working after short usageCBS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice,but performance poor. Never heated the items well. Stopped working after a short period. Cleans up poorly.
No, I would not recommend this to a friendNot a good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung microwave since Feb 2022 that has stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RogerO,
We know that a microwave helps in preparing food more easily. Let us get the microwave working again.
Please follow the steps on the link below to help you with the microwave.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147034764 to help our team pull up your information.
Have a great day.
^Aloe