Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Broke down on day 12
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave and had it installed. For 12 days it worked great. THEN, on day 12, it totally lost power and never turned on again. We are now waiting 2 weeks just to have someone look at it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JBar! It sounds like you are on the right path to getting this resolved. We hope you are able to get back to enjoying your new microwave soon. ^Jecca
Died on installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung appliances, have a house full. But bought this loaded micro and the unit died when the Geek Squad tested it. It's been a month and still no replacement. Hopefully soon. I may add the installation was performed poorly, not level. My first problem with Best Buy. I may give them another chance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144720245.
-Noraina
Do not buy Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bough all samsung. The microwave circuit board went just after a year. The bar on the dishwasher broke off....yes just after a year and always smells awful. The fridge ice maker freezes up constantly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, beeolynch, for sharing your experience. Your feedback is very important to us. ^Jecca
Good looking Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and works great, just wish the fan had more power
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, danieljs24, for letting us know what you think about this microwave. Samsung always values the opinions of our customers. ^Jecca
Don't buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this a year ago and already broken. What a waste of money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review, LouMon. We want to learn more about what occurs with your Samsung microwave.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Expensive , overpriced TIN CAN!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The structure of the unit is so poor that it comes damaged by own weight on the right side on shipping! The touch display is not lit so you have to turn lights on in the kitchen just to see the Black on Black writing. Worst and my last investment in Samsung products.
No, I would not recommend this to a friendSubpar quality for an expensive microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main cooling fan didn’t work causing the microwave to overheat. Flimsy metal on the outside. Looked like it was dropped from a roof but the box was in perfect shape. Thank goodness it didn’t start a fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Timmy,
Thank you for sharing your experience about our Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel and we apologize for any inconvenience this may have caused you.
Please know that we are looking into this one and we want to make sure that this will be taken care of.
If your microwave is not working or has stopped working, there could be a few reasons why.
A microwave that is not turning on or is turning off by itself is usually caused by overheating or a low power supply.
You might want to check these troubleshooting steps about your microwave
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
and also this link for microwave vent.
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
We look forward to doing business with you again. Have a great day!
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144250482
Thank you for choosing Samsung.
^Ross
Buyer Beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave does not power up after only 73 days. Of course it’s too late to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
We want you to enjoy using your unit to its fullest, EdwardW.
Please see the below guide to help you diagnose your microwave from not starting.
Samsung microwave does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145784424, to help our team pull up your information.
Have a great day!
^Chrystel
Love this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is a beautiful addition to our new kitchen love it.
I would recommend this to a friendBad product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 days with the product is not working Samsung didn't help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OscarM,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146239311) to help our team pull up your information.
Have a great day,
-Ernest-
Had to exchanged twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange twice. First time had electronic issues and the second time it arrived damaged.
No, I would not recommend this to a friendBeautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great piece and works amazing. size is perfect.
I would recommend this to a friendCrap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars bought this a year ago already died. They didn’t even do a even exchange and I had to pay more
No, I would not recommend this to a friendInputs 7 and turns on by itself creating fire haza
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No fix. Service request provide temp bandaids in the form of replacement parts i.e. door, grounded computer board. But it happens again and again. Design flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there drockj! We'd like to take a closer look at your case and see what options we may have. If you'd like to contact us directly, please reference ticket number 1141994267 and contact us via any of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Broke after about a year. It thinks its working bu
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after about a year. It thinks its working but it doesnt heay anything at all. Samsung should stick to making tvs cause there appliances are embarrassingly bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience us, Samuel. We would love to speak with you further to see what we can do to help. Please reach out to us via any of these options and reference ticket number 1140722423.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
2 month back order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't recieved it yet. It was on a 2 month back order
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your order.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you on the status of the microwave. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect microwave to go with our new Samsung range.
I would recommend this to a friendExcellent Over the stove microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works like a charm and I couldn't be any happier
I would recommend this to a friendNot a good choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned since October 2019 and it already stopped working. Everything runs/operates, but will not heat. very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're so sorry to hear that your microwave isn't working as designed, here's a link that will help (https://bit.ly/2Xr6Whi) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142940877) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
don't buy this microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this microwave twice and returned both times because it was dented
No, I would not recommend this to a friend