Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with product some reason the stainless steel is chipping away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keisha! Thank you for sharing your experience. Samsung values your opinions. ^Jecca
It was good only 1 year dont buy microwave on best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this item I just use it for only one year and its broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, we definitely understand your concerns. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141361146.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
Had to go elsewhere waiting time was too long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged had to return too long to wait for replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi camaronuttt,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your microwave is damaged. This isn't the experience we wish for you to have with Samsung.
Please click on the link below to assist and resolve your microwave issues.
https://www.samsung.com/us/support/search/?query=microwave+is+damaged&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor. Ten (10) Years Magnetron Part (Part Only).Please click on the link below for complete warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME21R706BAT/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144236600
Leo
Crap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought 2 both have broken. Do not recommend..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Earl, I realize that you are having some concerns with your Samsung Microwave not working and see that you have experienced the same issue with a previous unit. I know that must be very aggravating but I would like to extend a hand in getting this problem resolved. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143599607. We thank you for being a part of the Samsung family. ^Brad
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Parts were missing I've been trying to reach someone for 2 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you might be missing some parts on your newly installed Samsung Microwave. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142600047. We thank you for being a part of the Samsung family. ^Brad
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pluged in and did not turned on, returned to the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144616550.
-Noraina
Havent received it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I havent received this yet. It was due to arrive 12-3-17. Still do not have it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144756901
^Camille
- Pros mentioned:Design
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung appliances have consistently exceeded my expectations in terms of performance and innovation. From refrigerators to washing machines, their products showcase cutting-edge technology and sleek design. The smart features, such as remote control and integration with digital assistants, add a new level of convenience to daily tasks. The durability of Samsung appliances is notable, providing a sense of reliability that aligns with the brand's reputation. Whether it's the crisp display on their refrigerators or the efficiency of their dishwashers, Samsung has proven to be a reliable choice for those seeking modern, high-quality appliances that seamlessly blend technology with functionality.
I would recommend this to a friend Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Have to call in for repair or replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karen,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if doesn’t work. If your microwave is not working or has stopped working, there could be a few reasons why. A microwave that is not turning on or is turning off by itself is usually caused by overheating or a low power supply. However, if your microwave doesn’t heat up at all, it could be in Demo mode.
You may click on this link for a troubleshooting guide regarding your concern.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may also check your warranty information by clicking on this link.
https://www.samsung.com/us/support/warranty/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144318366
^Mila
- Pros mentioned:Design
Happy family
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very modern microwave that looks great in the kitchen, especially with other Samsung appliances and matches well above a Samsung slide in range. The first thing we had to get used to was that there isn’t a traditional handle and the whole front opens. It’s weird because its different, but easy to get used to and I like how its minimalistic yet has a lot of different buttons for different modes. The top complaint I have is there isn’t one button that can be pressed to turn it on. In older microwaves I have had the ability to press 1 or 2 for 1 or 2 minutes and not needed to press start. With this one it does have a 30 seconds feature which is good for quick reheats. As far as microwaves go, this one has many features and modes to cook anything and is programmable based on the food you want to cook. I do wish that this had smart features as we have a SmartThings enabled range and fridge. It would be nice to see this in our SmartThings kitchen too but I suppose its something I wouldn’t use that much. I can get There is also a rack if you need to heat a lot of food at once, but I like the spinning plate to help the food be heated evenly. The capacity is huge and I cant imagine needing to heat something that wouldn’t fit. I typically use the microwave for reheating unless something can be cooked in the microwave from frozen, such as vegetables. I am happy with this purchase and will continue to recommend Samsung home appliances in the future.
I would recommend this to a friend Don’t buy Samsung Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were pleased with this purchase until the sensor failed within 18 months. We were sold on it because of the melt features and now we can’t use any of the features without getting a C-10 error code. Very disappointed! Our previous GE brand lasted 20 years with no issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you for bringing this to our attention, AnaF! The C-10 error means the microwave has an error with the gas/easy/PH sensor.
If you get an error code, service is pretty much needed, but first, please click on this link to do some basic troubleshooting:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145199095) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Does not heat after 20 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.STOPPED WARMING UP .. FOUND OUT ONLINE THAT IS VERY COMMON ISSUE WITH THIS PRODUCT TO DO THAT AFTER A YEAR WHEN THE GUARANTEE IS ALREADY EXPIRED,, IF THERE ARE SO MANY CASES OF THIS PRODUCT HAVING SAME PROBLEM, WHY SAMSUNG HAVEN'T FIX THE ISSUE?
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure you get the best value for your money. Let us help you improve the performance of your Samsung microwave.
Here is a link to "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
The below link is the user manual for your model. Turn the page 34 (Troubleshooting - The oven does not heat) for reference: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145246316), which will help our team pull up your information.
Have a great day.
Melardo
JUNK
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working before two years. I took this junk to repair place and I paid $75.00 just to check the problem and they asked me $175.00 to fix the problem and I took it back home and left this junk for Garbage truck.
No, I would not recommend this to a friend- Pros mentioned:Size
Impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a 17 year old microwave that was peeling. I love it is handless. It’s spacious inside and is much quieter than the old one.
I would recommend this to a friend Stopped working within 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to use it and it stopped working. Haven’t had it for more then 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gwireman. I understand how frustrating this must be and would love the opportunity to discuss it further to see how we can make your experience better. Please reach out to us via any of the following options and reference ticket number 1139481770.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
- Cons mentioned:Door
Door too big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The opening door is a little too big. We have a smaller kitchen and I didn't realize it would be such an inconvenience. But a bigger door isn't necessary. That's the only feature I don't like. But everything else works great
No, I would not recommend this to a friend Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great no problems. I would recommend this item
I would recommend this to a friend- Pros mentioned:Ease of use
Best Microwave we have purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave, large casserole reheated in less than 10. minutes. Cleans like a dream even the front glass cleans with just a little wipe. The front is so attractive it's like a mirror in my kitchen.
I would recommend this to a friend - Pros mentioned:Ease of use
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this microwave. Even heating, easy to use. Only reason for not giving five starts is that the latch broke, so the door has to be held in a certain position for it to work. Parts/labor are more expensive than the microwave when it was new.
I would recommend this to a friend - Pros mentioned:Looks
Samsung Over the Range Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. It was a great purchase. I would recommend Samsung - 2.1 Cu. Ft Over the Range Microwave with sensor cook. It is a beautiful face and it also works very well.
I would recommend this to a friend