Customer Ratings & Reviews
- Model:
- ME21M706BAS
- SKU:
- 5920300
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Electronic issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to be repaired less than a year after purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Nayz,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are saddened to hear that your microwave needs to be repaired after less than a year of use due to an electronic issue. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA for the warranty information of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144556250.
-Noraina
Dont buy this piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ordered around thanksgiving and geek squad installed it first week of Dec, 3 days later it will only work 10 seconds at a time with error CF-0. upon further close look, i saw a big dent on the side. called for replacement, today i took off another day from work so that they can install the new one. guess what we found when they took the new one out? dent on the back AGAIN. i sent it back. this is the 2nd day i took of work and stayed at home for a piece of junk. NOTE: the outside box is not dented, its my guess is that the issue is at QA at samsung from where they are packaging and shipping
No, I would not recommend this to a friendpiece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is junk, purchased in late October by December it was dead. After waiting 4 weeks for repair, the tech. came out and repaired it, 4 hours later it was dead again. Now have to wait another week for them to come out again and diagnose it to either fix it again or replace it which will then be at least another week. Oh and the kicker is if they replace it the extended warranty is then terminated with the junk unit and would then have to buy another extended warranty. I have other samsung products which i`ve had good luck with this model is just terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the feedback. ^Shifa
Samsung kitchen appliances are junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung kitchen appliances are absolute junk. We purchased a suite of devices. This microwave currently has a bad heat sensor. Medium to light use after 4 years. We also currently have a dishwasher that stopped working. We also have a range that's has already had 2 gas valves replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimR, we know the convenience of having a working microwave at home. We are here to help.
Below is a link to help you diagnose why the microwave is not heating. Please follow the step-by-step diagnostic.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147002240) to help our team pull up your information.
Have a great day.
^Camille
Don't buy Samsung Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this product. Only worked for 4 years. The control panel gets moisture from cooking. Definitely wouldn't recommend it.
No, I would not recommend this to a friendLasted 2 years!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my microwave on 11/21/16. It was very easy to insult! On August 17, 2017 it blew a fuse. BUT it was still under the one year warranty. On October 31, 2018 it blew a fuse AGAIN. It's no longer under the one year warranty. To repair the microwave would be $200. I only paid $350 from Best Buy. A microwave should last longer then 2 years!!! I'm very disappointed in the product. Samsung's only suggestion was that I try and find someone cheaper to fix it. They TOTALLY missed the point! I don't not recommend this microwave. CAUTION!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We truly appreciate you sharing your experiences Jenni. We definitely want to provide great products and excellent customer experiences. This feedback will help us. I would like an opportunity to look into this for you. If you would like, you can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138616517. Thank you for reaching out! ^Mae
No microwave to review still yet....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't write a review because after 2 install dates, i have still yet to receive microwave or a call telling me they not coming to install. I had to call both times so far to find out i had been lied to again. Customer service is absolutely terrible at best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
Great Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get microwave to fit my spot. Best buy had this in a open box Took the chance and bought it. Love the microwave.
I would recommend this to a friendGoogle 7 second Issue First. Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I just bought this microwave. Best Buy was awesome. Now their replacing the unit because it randomly beeps. Google Samsung microwave 7 second issue or https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/Kitchen/thread-id/1842/page/22. 22 pages of the same issue. Samsung says to unplug it and private message us. So they can Hid the Issue. They will Not post the solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GreerFamily,
Thank you for bringing this to our attention. We appreciate you taking the time to share your experience with your microwave. I understand you're having an issue with your microwave as it randomly beeps. We are glad to hear that Best Buy will replace the unit and we do apologize for the inconvenience this may have caused you.
For your future reference, you can check this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you if your microwave is making unusual noises.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144624167.
-Noraina
It will start suddenly and
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the circumstance that is very common on the internet. This microwave will beep suddenly with 7s or 77s showing on the monitor. You can't tell when it will do like this, but it happens a lot for me at night. What's worse, if you go on a vacation for a few days, you will see this vent is WORKING when you come back home. Check the review on the internet but not only here.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave pressing buttons and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143245697. We thank you for being a part of the Samsung family. ^Brad
Haunted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this microwave for 2 years and all of a sudden the number “7” likes to press itself with no one around. Have been woken up in the middle of the night with button being pressed. Worried microwave will start on its own when not home. HUGE hazard. Done research apparently no fix to problem? All seems to be temporary. Expensive microwave such a shame poorly made and no one can fix the issue.
No, I would not recommend this to a friendTurns on by its self
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave adout a year it started coming on by it's self. We hear random beeps .fan starts in the middle of the night. Went on line and found hundreds of complaints on same problems and so far samsung has not helped anyone . It sits there next to my samsung dishwasher that lasted about a year. I think it's time to rethink of my product of choice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeff,
We are glad to know that you are using one of our Samsung microwaves. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave that beeps and turned on by itself in the middle of the night.
I highly recommend clicking this link for future reference or guide:
Microwave beeping:
https://www.samsung.com/us/support/troubleshooting/TSG01001969/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144212899
Thank you for choosing Samsung. Have a great day.
-Trisha-
DO NOT BUY SAMSUNG APPLIANCES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUYS SAMSUNG PRODUCTS! They die within 2 years. We have lost our dishwasher in less than a year, our fridge in 1.5, and now this piece of junk microwave. Literally any brand is better. They suck! The part that kills me is that we are still paying for these awful products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, CTGuy. We understand how frustrating it can be when an appliance doesn't work as designed. In order to better assist you and resolve all concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143783758) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOUCH PAD IS SKETCHY AT BEST, SWITCH FOR GOES OUT OF ADJUSTMENT & IT WILL START RUNNING, WITHOUT COOKING, AS SOON AS YOU SHUT THE DOOR
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We always prioritize getting you assisted, ClintC. Your product convenience always comes first.
To diagnose your microwave from self-starting, please utilize the recommended link below.
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#light-comes-on-after-closing-the-door
For added reference, kindly see this guide to help correct when the control panel isn't responding correctly.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If the "Child Lock" function is enabled, kindly turn to page 13 of the manual to have it turned off as other buttons will not respond.
User's Manual:
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145777246, to help our team pull up your information.
Have a great day!
^Chrystel
Is this microwave haunted?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a month. It has turned on randomly… by itself. doesn’t microwave anything, all we use it for is a vent for the stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Our top priority is for you to effectively use your microwave for efficient cooking, StephenB!
Please refer to this guide for citation to help you rectify your microwave from self-starting.
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
This additional link will help you diagnose your unit from not heating.
Microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If the "Demo Mode" function is enabled, kindly turn to page 12 to have it turned off and please go to page 34 regarding "The oven does not heat" for your reference.
User's manual:
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145774657, to help our team pull up your information.
Have a great day!
^Chrystel
Not good quality,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New magnitron less than 1 year old. Now it smokes of an electrical smell. I decided to get something new. Different brand.
No, I would not recommend this to a friendBroke in less then 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been installed for less then 2 years and already we are getting an error code. It will no longer cook popcorn with sensor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angm! Here's a link (https://bit.ly/2VCEupk) to some details about the different error codes the microwave has, what they mean, and what steps to take based on the code you're seeing. ^Jecca