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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2379 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,379 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in my life, luck nice ease to clean , eork good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung microwave. - for life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The biggest plus is the interior. It is easy super easy to clean. Have to get use to not having a handle to grab on to, but I will get use to it. This is my third Samsung product. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks so classy and it is a breeze to use. It has so many great options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave looks great and installation was straight forward. Easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Door, Fingerprint resistance

    Rated 2 out of 5 stars

    Samsung microwave review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door squeaks when you open and close it. The fingerprint resistance isn’t. Every time you touch it you leave a finger print. When you try to clean it it turns on, off or resets There is no express. There was no book included It sticks out from the cabinet. It does heat my coffee and cook veggies well. That’s really the only things I use it for

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad to know that the microwave cooks well, CoalieC. We're here to help with what you're experiencing!

      Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause for concern. Food and other material in the microwave are typically the sounds you hear. This guide covers the most common sounds and why they happen.

      Samsung microwave is making unusual noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      In some households, the microwave is used more than any other kitchen appliance. If you keep your microwave clean, old food won't stick around, and there will be no funky smells. Remember, it is easier to clean messes right after they happen, and if you clean the microwave periodically, that sticky film won't form. Here's to having a microwave that's squeaky clean.

      How to clean a Samsung microwave:
      https://www.samsung.com/us/support/answer/ANS00062285/

      Best ways to clean your microwave:
      https://www.youtube.com/watch?v=hCsRi0XC_zQ

      You may also refer to pages 29-32 of the user manual for more information about maintaining and cleaning your Samsung microwave.
      https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145555722) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Damaged Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is of good quality. However, the item was damaged in transit. We were told it was only cosmetic damage but now we are having problems opening the door.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great style and works great! Nice replacement for my old microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new microwave, it has so many easy to use functions. It matches my Samsung range and love the black stainless steel that looks great and doesn’t leave fingerprints. Great upgrade from my last microwave. I really recommend the installers, they had to trim part of my granite countertop and did a good job and took their time and the end results were worth it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'm delighted to hear that you've had such a positive overall experience, Alfie. Thank you for being the best part of Samsung. ^Lo Samsung

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When this microwave was first installed, I thought I would need to send it back. We could not figure out how to change the time. After calling Samsung, we found out the manual is online not in the box. The representative helped me with the time and of course, I wrote it down for future reference. The microwave is working out great (for now that is).

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Still not Working.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought microwave earlier this year and stopped working in a little over a month. Called Samsung and they sent out a tech. @hours later and helping her most of the time she said it was fixed. the tech had stripped one of the mounting bolts by not lining up her driver properly and lost the other mounting bolt. It is hanging by one bolt as we speak. It stopped working again that night. I called Samsung again and requested that they send a different tech out and two new mounting bolts. Same tech came out and said she fixed it again and it broke the next day. Buy the replacement plan warranty when buying Samsung from Best Buy. It is worth it because Samsung service is terrible.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek, modern, & powerful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This over the range microwave looks amazing, and so far has cooked perfectly. On the popcorn setting, it popped a bag of popcorn with next to no kernels leftover and perfect timing. Having no handle on the front of the door really makes a difference in the look of this microwave, giving it a sleek, modern appearance. It pairs perfectly with our Samsung black stainless range.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Bigger than I thought

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love, love LOVE my new microwave!!!! When I first brought it home I was afraid it was not going to fit because it looked oversized. But when my husband install the microwave I was amazed it fit perfectly. It's huge inside and has different heating options for my kids food. Its just an awesome microwave! Great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the dual oven range to replace my old kenmore oven around Christmas. I then bought this microwave oven to replace my old over the range microwave (matching my oven). I got this a coulple of months ago and I love it so far. The only thing I'd mention is that no instructions come with this microwave; so even the guy who came to instal the microwave didn't know how to set up the clock on it (it's a new product and it was his first installation -so I don't blame him for not knowing everything about the product). I was told that I have to scan the barcode on the microwave on my smartphone to get the full instructions but it's so strange that Samsung doesn't make the instructions public or allow the companies that sell the product to scan the barcode on their phone and see the instructions. Nothing bad happened so far that I needed to check the online instructions for but I thought I'd mention this even the Best Buy geek squad person who came to install the microwave had no access to the instructions to set up all the functions correctly from the get go.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Looks great. Would definitely recommend to someone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave easy to use and installation was easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Our new Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent microwave and it is very stylish and compliments the kitchen. It is very easy to use and the built in programming is very useful. The only con about the microwave we have found is that you need to push a little harder on the touchscreen to make your selections. That could be a concern over time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Very spacious

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. No handles makes a statement. Very spacious

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look. Easy to work with and cool features

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave. Matches our stuff and it’s awesome

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking microwave oven. Very easy to operate, and looks great

    I would recommend this to a friend
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