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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2379 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,379 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Happy with purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting this for quite sometime, it is a great microwave, very large!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great under the counter microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave, love the features, and the great size. Easy to install ourselves and replaced our original under the counter microwave. Thought it might be much larger, but it is perfect.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, lmac! We're happy to hear that you're enjoying this Samsung microwave! ^Ty Samsung

  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave worked perfectly until today when it just stopped. It will count down the time remaining however the turnaround able will not turntable and will not run. We have only had the microwave for a year and half with minimal use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door, Fingerprint resistance

    Rated 1 out of 5 stars

    I HATE THIS.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldnt hate a miceowave more. For starters, after 9 years of having an over-the-tange microwVe witg a handle, this huge door will take your head off. Secondly-- making a little microwave snack that is normally 55 seconds to cook from the freezer is now over 1 min and 40 seconds and it still doesnt feel cooked. I dont know-- i feel like I got extremely ripped off. I dont recall getting an open box order, but this microwave does not work and will be returned ASAP. It is not fingerprint proof either. It looks like a disaster.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ChrisPBacon,

      Having a microwave helps in heating food quickly. Let's take care of the unit right away.

      Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further assistance.

      Samsung microwave is not heating or has stopped working.
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146573872 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Rated 5 out of 5 stars

    Modern Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is marvelous. There's so much space inside. There are many pre-sets and it is very quiet. The black stainless finish looks so good. No handle makes it look so modern.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there DKMiller, I would like to congratulate you on your marvelous new Samsung Microwave. I am thrilled you are loving the many features of the unit. We thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Looks

    Rated 5 out of 5 stars

    Micro hood

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this micro hood it’s got everything you want in a little bit more very good looking very clean works well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice, functional microwave

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use microwave. The vent fan is strong and seems to clear the air above the stove nicely. The glass on front is easy to keep clean.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    great design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the design is neat, looks 100 times better than my old one, except the old one heated better. I feel as if I'm going forward in time on designs but took a step backwards on efficiency.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Outstanding microwave!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very stylish design. I really like that this microwave has a recessed handle. The defrost features are great and popcorn is cooked according to a weight sensor instead of me having to define what size bag it's in.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Lots of space inside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice over range microwave. The decision to get this item was based more on matching it to the desired new range that was purchased but the microwave also appears to be very nice quality with lots of interior room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice looking appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product that works as expected. We installed it ourselves without much trouble at all.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new microwave as other one just quit one day. Needed an over stove model, I did not want convection this time as I never used it last time. This one is great so far. Had Best Buy install and that was excellent. For the price I recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    I like the looks of this sleek Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But since there is no handle, it becomes easily fingerprinted on front. Also, the door is rather large. But since it is new, I have yet to see what it can sensor cook. It looks nice above my range if I keep it wiped down.

    I would recommend this to a friend
  • Pros mentioned:
    Looks

    Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful microwave matching with samsung fridge and oven making the best combination for a remodel kitchen and the process of the delivery was just perfect and smooth process!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Thermostat, I am ecstatic to hear you had a great delivery experience with your new Samsung Microwave. I am glad to hear you are loving the sleek look of the unit. We thank you for being a part of our community and choosing Samsung in your home. ^Brad Samsung

  • Rated 5 out of 5 stars

    Modern Bespoke Microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is extremely cute and works well. I've used this for 2 years now. Highly Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just in time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this eouipment runs great just what i needed and i a timely manner

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    Not Enough Power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit because it has a larger area inside, so I can put oversized dishes in it. Nice look to it, and I do like that I can cook something in it and still have another timer to use for baking in the oven below; a feature may microwaves don't have. However, it still only has 1000 watts, so it takes longer for foods to cook. They should have spent the extra $5 it would have taken to increase the wattage when they increased the size of the unit. They also did not provide the materials necessary to vent to unit correctly, so that was an extra cost I was not expecting. Lastly, I was promised a rebate from Samsung for purchasing a whole kitchen package. Nine months later, and many emails to them, I still have no rebate. This is combined with the fact that I just had my ten month old refer/freezer unit replaced because the ice maker never worked (Yes, it took that long for them to finally agree to replace it!) I won’t be buying ANYTHING from SAMSUNG ever again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Cattlebaron,

      Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave it takes longer for food to cook and the ice maker does not work. Don't worry will surely notate your feedback about this matter for a better product in the future.

      I highly recommend checking on links for basic troubleshooting steps: See page 34 for Heating is weak or slow. Please see page 15 on how to turn on the vent fan.
      https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf

      Samsung ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
      https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144322513

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Addition to the kitchen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful with the current kitchen setup. Haven’t really used the exhaust function yet but I’m hoping it works good, but the interior space and the size with the color scheme is perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought this microwave. I am liking it far better than I had before which was of different brand. I installed it by myself and was not that much tough to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great stylish microwave. More like 4.5 stars

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a broken Kitchen Aide. It was easy enough to install, and so far works well. Heats well, and some of the presets are actually quite handy and work. Looks good for something the is kinda right in your face. I like that there are no side buttons, this adds to the sleek look, but the door is bigger than your normal microwave. Like some reviews, the "buttons" can be finicky, but that's only if your fingers are wet or greasy. The fan is pretty good. Better than most overhead microwaves, including the one it replaced. These are not going to vent like a dedicated hood, so keep your expectations real and you shouldn't be disappointed.

    I would recommend this to a friend
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