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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2379 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,379 reviews
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my Samsung Over-the-Stove Microwave. It has plenty of room for large items, and you can turn the turntable off to keep large casserole dishes from turning.

    I would recommend this to a friend
  • Pros mentioned:
    Looks

    Rated 5 out of 5 stars

    state of the art look

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent match with my applicances and it has state of art look.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice looking microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice product Looks great Cleans easy and works good

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Looks beautiful in my new kitchen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is in my new kitchen. Looks beautiful and works nicely.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We really appreciate you choosing Samsung for your new kitchen, gina! ^Jecca Samsung

  • Rated 4 out of 5 stars

    A bit disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of this unit and the range top light it has. I am very disappointed that the touch panel does not light up like my LG did. My husband has a significant vision loss and cannot find the buttons on the panel. This unit does not seem as powerful as my LG either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly Good Quality Oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our old Samsung microwave with this modern model. Other than the top mounts causing the top of its case to warp (almost looks like it’s weakly reinforced to be mounted below a canine, the unit heats well. I use the rebate presets all the time and gets the cooking mostly right.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Slick microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and slick design with touch screen display.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is delighted to hear that the sleek design of this microwave is perfect for your home. ^Lo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Replacement for old microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love how this works and is really ease to keep the exterior clean.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. So sleek and functional. Would rec to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave. button are easy to use and vent sucks up smoke

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice easy to use microwave

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the color and feuture perfect match for my new remoled kitchen

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    One of the finest item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But Only complaint is fingerprints on it...its not stain resistant.....

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Size was a good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First over the range microwave. Plenty of room for large items

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Watch for exhaust location before buying

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product looks great. Unfortunately, the info doesn’t make it clear where the outgoing vents are located so we got it here to install and it won’t work. Never even got to plug it in.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not heat after 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave in February 2019. It was installed approximately a week later. It worked fine for a little over 2 months, and then suddenly stopped heating. One day it only popped half a bag of popcorn, and then the following day, would not heat at all. Contacted Samsung customer service as it was under the manufacturer's warranty and made an appointment for repair. The 1st contractor did not show up for our scheduled appointment. The ticket through Samsung said they attempted to call us as they were waiting for a part that typically resolves the problem. We received no such phone call. We were advised by Samsung to contact the contractor, Lakes Electronics, directly to reschedule. They arrived on our 2nd scheduled appointment and replaced a part that did not fix the issue. They ordered a new part and scheduled a repeat visit for a few days later. They came back out with the new part, replaced it, and it still did not work. The repair guy called someone at his company and that person walked him through some other options, and he was able to get it working, tested and showed me it was working. Meanwhile, we'd been told via email by Samsung that we had to remove and install the microwave ourselves or be charged $50 each time. As the test proved it was working, we re-installed the microwave over the stove. The next day while attempting to re-heat two items, it worked on my first attempt, and then ceased to heat once again. I attempted to use it several more times and it still did not work. I contacted Samsung....again....and requested a new microwave. They said they would not replace it unless a repair person (of their choosing) stated it could not be fixed. So we scheduled another appointment. Now our 4th visit. The company sent this time was DISH. He replaced another part, and it still did not heat. Upon further testing he determined that it was a totally separate issue, which would require another part to be ordered. So our 5th appointment was set for 4 days later. A new technician arrived and replaced that part. Still no heat. Upon further testing he determined it once again, was a totally separate issue. So here we are, almost a month later, 5 appointments, several parts, and still no resolution. We have a new appointment scheduled for 2 days for now, with very little faith that it will work, or that Samsung will agree to replace the microwave. Beyond frustrated that the product is faulty after less than 3 months, and the customer service provided by Samsung leaves VERY little to be desired.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mark,

      We are glad to know that you are using one of our Samsung microwaves. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not heating and not working properly. Don't worry will surely notate your feedback about this matter for a better product in the future.

      I highly recommend clicking this link for future reference or guide:
      https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Samsung microwave is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
      https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144512954

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Looks

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly on all settings, fits well in spot. No handle gives it a clean, sleek look.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works beautifully and looks amazing. Very elegant and awesome design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung 2.1 cu

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color is tu ease for clean this color, I m happy

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and convenience it provides with all of the settings it has.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Fits perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking microwave above the stove. Looks sleek without the usual handle

    I would recommend this to a friend
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