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Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 708 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 708 Reviews
  • Rating: 1 out of 5 stars

    Design flaw; failure expected

    Posted
    MGhostSoft

    They know this product fails easily and that's why they're trying hard to sell you extended warranty at an unreasonably high price, because you WILL spend more to fix issues. Ask for $250 for one additional year of warranty coverage and over $1000 for three years? How much is the likelihood of failure do you want your customers to assume? And it DOES fail after one year. My fridge became very noisy at 14th month. Their warranty no longer covered this kind of issue. Do a simple Google search and you'll see that it's a very common problem of this product. This model doesn't have a defrost model because Samsung claimed that it has no frost problem. It's nowhere close to the truth. I managed to open the inner back panel and found that the whole panel was covered by thick ice. The picture attached is already the status after a long time heating because otherwise the panel won't come out. It's only 14 months of normal usage. And this is recurring! The second attack happened 4 months later and the third one happened 2 months after that. Now it's been one month and let's see what happens next month. Every time I do a fix, I need to move all food out of the fridge and let them stay outside for at least 24 hours, usually resulting in waste of them, and hours of removing the panel and melting the ice. Can you imagine having to do so every 2 or 3 months for a product that is expected to last 20 years? So much hassle. Their app was not functioning. When the fridge is in AP mode, the app was never able to find my home network. I caught and examined the network traffic by this app and found that the app wasn't even trying to make a connection when it claimed not being able to find a network. This is the last product I buy from Samsung.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Door became warped and no longer seals.

    Posted
    Ryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had this fridge delivered in Feb 2018. It fit perfectly, and actually seems to run pretty well. After about a year and a month (just outside of Warranty - go figure) the left door stopped sealing. The seal on the left side of the left door, and at the bottom, the seal won't engage. If you take all the shelves out, and look at the material of the inner door just below the ice tunnel, you can see it's warped. I started looking into it online and saw that a common side affect of this is Moisture buildup inside the fridge. My ice has always had a weird amount of buildup on it, but I always just chalked it up to a weird ice maker. It's been this way from the beginning. So, this leads me to believe that it has always had this problem and I'm just now realizing it. It's a shame really - I'm trying to work with Samsung Warranty support, but I'm not hopeful. Chalk it up to my own ignorance, but I still think you should avoid this product given it's obvious manufacture defect out of the box.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Refrigerator

    Posted
    Billy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We are in the process of remodeling our home. We purchased this refrigerator along with a Samsung gas range and dishwasher. We had new kitchen cabinets built and installed prior to the refrigerator being installed. We had our cabinetmaker "box in" the space for the refrigerator with side panels and overhead cabinets, creating a "hole" that the refrigerator slides into and results in the refrigerator being completely enclosed and the front flush with the front of our cabinets/countertops. We have only had the refrigerator a few days now, but so far we absolutely love it! I was a little worried when we first started considering counter depth refrigerators that we would be losing a significant amount of space compared to the full size models. But that is not the case at all! This refrigerator has tons of space inside with several large drawers and lots of room for large containers (gallon size) in the shelves on each door. The freezer is huge as well. I had read some reviews before we purchased this that said the refrigerator was noisy and sometimes very loud. I have not found that to be even remotely accurate. This refrigerator is super quiet! We are beyond 100% satisfied with this refrigerator and look forward to getting many years of good use out of it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good so far, but with a few issues

    Posted
    Bub1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Had to get a counter-depth fridge due to space constraints with our cabinets, and did a ton of research before settling on this one. Overall have been pleased with the performance of the fridge itself, though we've only had it three weeks. More spacious inside than our old side-by-side and flexible in terms of configuration. Same with the freezer, like the pull-out shelf. Ice & water dispenser is quick. Only real complaints: - A few of the interior door shelves are tough to use because they're so narrow (due to the position of the icemaker)- very minor - Surface smudges easily- very minor - More importantly, the hinges on top of the fridge extend much further back than I thought they would, a full 10" from the front of the fridge. Because of this, the fridge will not slide all the way back into the space that we have for it. We are going to have to try to cut into the bottom of the cabinet above the fridge, which is a pain, but necessary if we want to keep the fridge and have it not stick out several inches farther than we want it to into the kitchen. If we can't make that work, we're going to try to return this and get the non-counter-depth version, which would end up looking the same as this one, but give us a few extra cubic feet of storage space and cost $100 less.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Be careful

    Posted
    Patricia

    I was so excited to get all new Samsung appliances. This review is based only on the refrigerator. I only gave it 3 stars primarily for two reasons, though there are many other small complaints. The first major issue you need to know, is that black stainless steel DENTS, very easily! This is our first experience with anything but stainless steel, and it rates poorly compared too two prior stainless steel refrigerators/appliances. We have dents, minor, but still, in places you can't even figure out how they got there. So be careful, they are not as durable as regular stainless steel. Secondly, the ice maker breaks, a lot. Like they say they tubing gets compressed too much, and it causes it to leak water inside the refrigerator as well as outside, when you get ice, water always comes out first. We have had ours repaired twice in under a year. And, the ice maker is small, or it just doesn't work right, and we run out of ice regularly!! The few positives it has, looks great, somewhat conducive to storing things, as far as you can move shelves and stuff, do NOT come close to the headaches and negatives we have had. We loved Samsung, till we got their appliances, now, would honestly never buy a Samsung appliance again. ( The double oven is the only exception, not the microwave or the dishwasher are worth the money either.). Sorry, just don't want others to save up and be disappointed as we have been. Good luck!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Be Aware

    Posted
    Frustrated

    Please be aware of a problem that most Samsung products suffer from. Our three door refrigerator, that is only five years old, had one of its door handles break while trying to open it. The part, which holds the pin that holds the door handle, broke. The plastic part IS NOT REPLACEABLE. That means that if this part breaks, you have to buy another complete door. There is nothing wrong with the door other than this weak plastic part. The plastic part that failed probably costs a buck or two to make and maybe twelve dollars in a store, if it was sold, now costed us $300. It seems that during design and assembly, SAMSUNG has placed a PLASTIC part that is not repairable and the customer is responsible for their mistake. Custom services' response was that there was nothing they could do because my refrigerator was not under warranty. Since my fridge is five years old, a warranty wouldn't have helped anyway. Your concern should be that SAMSUNG's products have these parts in them. If your spending your hard earned money on SAMSUNG products, your depending on the SAMSUNG name and reputation to help its customers out when one of their products has failed. This is a design flaw by SAMSUNG. SAMSUNG should take responsibility for their mistakes.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for for the price

    Posted
    RonS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Got this to replace a fairly new, similar model that makes the rounds under about 10 different brand names (KitchenAid, Dacor, Electrolux, Frigidaire, etc.). That one turned to junk in about 2 years of use. By comparison, this Samsung blows them away. Less of an industrial look on the outside but pleasing nonetheless. Significantly more interior space. The lighting is excellent and the drawers (which have broken on the "better" model) are on rollers. The innovative fold-up shelves are great for varying the use of the unit without moving/removing shelves. The only thing the other model wins at is the ice maker. I'm not crazy about the maker on the Samsung. It is noisy. And the advertising on this model brags about the capacity, but it barely holds enough to fill a 1/2 gallon pitcher. I also wish the compressors were quieter - surprising at this price range. Don't get me wrong, this unit isn't "loud", it's just louder than I would have liked. Still, it is quieter than what i've heard from similar models. This is a great refrigerator, especially if you can get it on sale.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Looks good disappointment- warranty is the warning

    Posted
    Vichoff

    Thought spending pretty penny on a Samsung would be worth it. After all it looked great, had the features I wanted and was a good name brand. I forgot to pay attention to things like warranty and that just because you make great TVs doesn’t mean you know squat about making kitchen appliances. One year and two or three months into purchase noticed the ice trays in freezer (I use for cocktails) had a “glaze”to the ice as though the ice had been in the sun for minute or two. Two months later noticed the meat had thawed and there were no ice cubes. Finally called Samasung. So as I type this the repairman won’t be here for another week. I will be charged a $100 diagnostic fee, $100 labor fee and for whatever parts are needed for the repair. Note: if a warranty on a mid to high end product is ONE year (5 years for the stuff that doesn’t go bad) Then run...you might as well get a Kenmore...their stuff seems to last too long. BTW I suspect the electronics (not covered under the 5 year part) are the culprit. Long story short the compressor and cooling seems to work....but the fridge either stays on defrost to long or the temp sensors screwed up. Note and remember this... Samsung makes great phones....they should stick to that...#sofrustrated

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Steven
    • My Best Buy® Member

    After a year, the ice mater started icing over. I chipped away at it and things were good for a few months. Then it happened again. And again. Now it's every few days. Apparently, there's a known problem where cracks develop around the edges and let moist air in whenever the fridge door is opened. There's an exhaust fan inside that ices up and before long, your ice maker turns into a solid chunk of ice and frost. Well, I live in the south, so it's humid most of the year. This means every few days, ice stops coming out and I have to take a knife and chisel out ice chunks and throw them away for ten minutes or so. Then we have ice again for a few days. Samsung support wants over $400 to come out and fix a known design flaw, because we're out of the 1 year warranty. I'm not paying, I'm also never buying another Samsung appliance. (We bought all new kitchen and washer and dryer Samsung appliances, because we thought they were quality)

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    So far, so good!

    Posted
    Mindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Delivered somewhat on time (at the VERY end of the pretty wide delivery window) by really professional, courteous guys. Worried about getting scratches on the wood floors but they did a fabulous job. The fridge itself was a special order due to our need for counter depth. Going from a side-by-side to a French door does make everything much easier to see and to access. The door pockets, due to the counter depth, are really narrow on the ice/water side. A little silly and frankly difficult to fit anything in those but not a huge deal. The other reviews have mentioned the loud compressor and the loud slow ice maker. I will concur with that. It's not so loud that you can hear it in other rooms, but I definitely walked to the fridge a couple of times to make sure everything was okay. It's fine, just takes some getting used to. And it really doesn't make lots of ice or make it very quickly so if you have a big party, plan to buy ice. Again, it's not a big deal. We are very happy with it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Ice maker quit - weak warranty support

    Posted
    JohnFr

    Purchased new from Best Buy 7-31-2015. Ice maker stopped working 7-5-16. Called Samsung warranty 7-6-16. They said they would call back within 24 hours. No return call. Called Samsung warranty 7-8-16. Was put on hold for 10 minutes. They agreed to send a service person a week later (7-13-16). Service man showed up and said it wasn't under warranty (purchased less than a year ago). We called Samsung again and they finally the repair mans trip that didn't fix it. The Ice maker broke again a week later(It isn't fixed). Samsung at this point says they wont fix it (awaiting call). We purchased the extended warranty and paid full price for the fridge. Best Buy says "There is nothing we can do" . Neither Best Buy or Samsung will stand behind this refrigerator - at less than a year old with purchased extended warranty. Order # BBY01-738594007124

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Looks are deceiving!

    Posted
    Laura
    • My Best Buy® Elite Plus Member

    This refrigerator is very sleek and beautiful I purchased it Jan of 2016. The style and size are great. Buyer beware! The produce drawers get food stuck in the crevasses and you cannot take the drawers apart without cracking the cheap plastic it is made of. The cold cut draw cracked after 2 months, Samsung replaced it. The worst part of this refrigerator is the Ice Maker. It doesn't make enough Ice, then it broke completely then the fan was overheating melting the ice and water was dripping inside the Refrigerator. Then Ice Frost began in the freezer, freezer burn on all my food. Samsung did nothing! I purchased the Geek Squad coverage and finally after almost 6 months with no Ice, I was approved for an exchange. Folks do your self a favor, buy the Geek Squad Protection Plan if your are buying anything with Samsung name! I'm looking for recommendations on a reliable American made brand. Feel free to comment.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great counter-depth fridge

    Posted
    silverwhiskers
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've been using this fridge for about a month now. So far so good. I like that it's counter-depth and even though it would not actually sit flush with the cabinets due to the water outlet that juts out from the wall behind the fridge, it still is much better than if I had gotten a full-depth fridge. The inside of the fridge is spacious enough for our small family, and I like the adjustable shelves. The shelves on the left door are too small to be practical in my opinion, but I think of it as an acceptable trade-off for having water and ice through the door since I still have enough space for my groceries in the rest of the fridge. Leveling the fridge was a pain. The instructions said it was supposed to be leveled from front to back and also from left to right. We tried hard to make it level from front to back and it was impossible, and only then I read online that it was supposed to tilt slightly backwards to deal with frost problems or something. 4 stars for being a great fridge in general but with some impracticalities and problems with the instruction manual.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall, a great product.

    Posted
    KimA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am very pleased with this purchase based on my needs. Fridge & freezer maintain temperature well & are monitored & can be changed on the door digital readout. Size works well for 3 to 4 people. Well lit inside & adjustable shelves provide many options. Love the ones that flip up or slide back... Easy. Was concerned about space depthwise inside since this is counter depth but it hasn't been a problem. The fridge sticking out another 6 to 8 inches in my kitchen layout would have really bothered me so I am really glad counter depth worked so well inside and out. (They do cost more so wouldn't get unless you really want/need due to space) Also love the filtered ice & water thru door. Makes a huge difference over tap. For me the only issue is the outside is a fingerprint/smudge monster. Looks wonderful clean & I really wanted Samsung based on all of my research so yes overall I am pleased with my purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Huge Ice Maker Design Flaws!

    Posted
    hkmakes
    • My Best Buy® Member

    Please, please do not buy this fridge or any other counter-depth, french door fridge from Samsung! The ice maker is fundamentally flawed and cannot be fixed, no matter how many times Samsung releases a new service bulletin to their repair teams. It will, in some manner, allow the ice to begin to melt and refreeze, causing all sorts of havoc in the icebox. I've attached a photo from 9/2017 and 7/2019 of the icebox that we've had 4 service calls on - it's still broken! The repair guy that stopped by said he's seen 13 of these fridges, TODAY, all with the same issue.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Caveat Emptor

    Posted
    CouleeRegionKid
    • My Best Buy® Member

    We have had this unit for 3.5 years. Loved the design. As reported by many others, this appliance failed in two ways at about the three year mark. (1) The ice maker became unusable and (2) frost develops on the coil which eventually prevents the fans from circulating air - thus not able to maintain proper cooling temperatures. Samsung support rep told me there were no reported issues for my unit - but I had the service bulletin in hand indicating that there were issues. Local service technicians chuckle when I call about a fix for the ice machine - these problems are legendary and no solution is available. Fixes prescribed by Samsung for the coil freeze have been completed with no improvement. Please check carefully online for Samsung models that use this ice maker and cooling design and consider whether it fits your criteria for quality and reliability.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hey CouleeRegionKid, you are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I want you to know, support is never far away. I am here for you and will assist in any way I possibly can. Please, contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138660713. Thank you for reaching out. ^Mae Samsung

  • Rating: 3 out of 5 stars

    This refrigerator is noisy

    Posted
    DaveB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is my first experience with a french door refrigerator. I like the way it is setup but there are some disadvantages over a side by side model. The space inside the refrigerator is small and difficult to use for tall items but I did purchase the counter depth model. Use of the full length deli drawer is a little inconvenient because you have to fully open both doors. My major complaint is that this fridge is NOISY, so noisy that I called a service tech out to listen to it. I was told that this is just how noisy the new fridges are based on the types of compressors used today. One of the reasons I bought the new fridge was because my 12 year old fridge started making some compressor noise -- it was quiet compare to this one. If you want to purchase this fridge just be prepared for the noise.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great until it broke.

    Posted
    Cathi
    • My Best Buy® Elite Member

    We were pretty happy with this fridge - it was part of an exchange for an LG that had failed under warranty. They brought out the first one, which never did get cold, and then the second one, which seemed to work pretty well. It was a counter depth, which was a big plus in our little kitchen, and seemed to produce a decent amount of ice for our family of three. Then, 9.5 months into the warranty, it stopped cooling. It's taken almost three weeks and multiple calls to Samsung, their repair service agents and Best Buy to get to the point that they're talking about doing an exchange/refund. Best Buy has been awesome, Samsung has sucked. They asked for proof of purchase and I sent in a copy of my receipt five days ago, and then again this morning when I received a call that it hadn't been received. Apparently technology giant Samsung can't receive email attachments larger than 2MG in their executive customer relations department. I would like to love this fridge and would give it five stars except for the fact that warranty service with Samsung sucks.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great...except for the ice maker

    Posted
    VaSoxFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We love this refrigerator! It keeps everything at exactly the right temperature, there is ample space (which I was a little worried about), and it is very attractive inside and out. The one thing we really don't like is the ice maker. First, most times when I push the lever for ice, some water comes out into the glass. Second, it cannot decide whether it wants to dispense cubed or crushed ice (IT decides, not you, no matter which button you push), so it typically dispenses its own patented combination that I call it "cushed" or "crubed." It's not a huge deal, but it is annoying. Oh, and one other annoying thing, which I did not think would bother me, is the yogurt/cheese/cold cut drawer which requires that both doors be open for you to access items in there. Other than those two things, we love this refrigerator and hope it lasts a long time. Once in awhile, I can hear ice being dropped into the bin, but that is pretty much the only noise this appliance ever makes. It is QUI-ET!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    The center flopper broke within a month

    Posted
    NoNoSamsung

    The flopper in the center of the 2 top doors broke pretty much immediately. It's supposed to go vertical when closing the left door so it can slide into the hole on top to become horizontal for the right door to close, but it does not work properly so each time opening the left door requires the right door to be open as well. Called Samsung support, was told we have to buy part, told them we bought the fridge only a month ago brand new, then supposed to get a call back but never did. Their customer support is below par, took 45 minutes to get through, but still not resolved, the rep was almost rude. The fridge seems to be cheaply made, wimpy doors, easy finger print smudging, dirt shown easily on doors. Very disappointed with Samsung, especially with their customer support line.

    No, I would not recommend this to a friend