Customer Ratings & Reviews
- Model:
- DW80CG5450SR
- SKU:
- 6549886
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher's quiet operation, excellent cleaning performance, and the convenient third rack. Many appreciate the sleek design and ease of use, while some experienced challenges with installation. The automatic door opening feature is a highlight for several users, although some have noted concerns about the door mechanism itself. Overall, positive feedback on cleaning and quietness outweighs the reported installation and door-related issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Ok Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. The door felt flimsy. No drying feature. I also had trouble with food clogging drain. On the positive: Cleaned well, reasonably priced.
I would recommend this to a friendBrand response from Samsung
Posted .Hi BarbaraA,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
5 stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install…guys dropped it exactly where I told them
I would recommend this to a friendNot an ADA dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but doesn’t fit under an ADA countertop. Best Buy won’t let us return this even though it’s unused.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of the dishwasher.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Nice unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is a great unit. Install went well and the installers took time to answer questions. I am sure this is a 5 star unit i haven't had it long enough to give it 5 stars.
I would recommend this to a friendLove It! App does not stay connected tho.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected to the app. My other appliances stay connected even when I am not home. This dishwasher does not making some functions unusable.
I would recommend this to a friendno pods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after i bought this dishwasher to replace my old one i realized you cant use pods ... probably the only reason i dont give it 5 stars
I would recommend this to a friendgreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the adjustable size feature of the trays and the cutlery tray at the top!
I would recommend this to a frienddoes 1/2 the job
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cycle runs forever. does not heat dry. auto opens at cycle end to "air dry." very inefficient. dishes do not appear clean. the water left on dishes means hand drying. water is left inside the machine, begins to smell and potentially grow mildew. unsafe for pets and children to leave open. very unhappy with this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working dishwasher. Allow us to help.
For concerns about the cycle taking a long time to finish, please follow the guide below and click on the embedded links for additional support:
Samsung dishwasher cycle takes a long time to finish
http://www.samsung.com/us/support/troubleshooting/TSG01001909/
For issues with dishes not drying properly, please follow the guide below and click on the embedded links for additional support:
Samsung dishwasher does not dry dishes
http://www.samsung.com/us/support/troubleshooting/TSG01001910/
To address mildew or musty smells, please follow the guide below and click on the embedded links for additional support:
Samsung Dishwasher Stinks or has a Musty, Mildew Smell
http://www.samsung.com/us/support/troubleshooting/TSG01001923/
If your cycle ends but dishes aren’t fully clean, follow the guide below, choose the scenario that best fits what your dishes look like after a cycle, and click on the embedded links for additional support:
Dishwasher cycle ends before dishes are clean
http://www.samsung.com/us/support/troubleshoot/TSG10000118/
To disable the Auto Release™ Door function, please refer to the user manual on page 34 under “Auto Release™ Dry”:
User manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151539032) to help our team pull up your information.
Thank you.
^Camille
Off to not great start
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LC code as soon as testing. Samsung told me to air it out for 8 hours. Still not working - swapping out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want to improve your experience with your dishwasher. Let us help you.
Here is a reference on what you should do if your dishwasher shows an LC error code. Please click on "LC/LE error code." Kindly click on the embedded word.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148747488) to help our team pull up your information.
Have a great day.
^Camille
samsung dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent product at decent price. the old one i replaced had the tray insert all eaten up inside. samsung would not cover the parts
I would recommend this to a friendSamsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it , no more fingers print all over my dishwasher, I will definitely recommend it
I would recommend this to a friendGood dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far its been good. Easy installation and it fit perfect in the kitchen
I would recommend this to a friendSamsung dishwasher could be better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung dishwasher does not clean as well as my old Whirlpool dishwasher. Also, my Whirlpool dishwasher had a heater to dry the dishes. I new this when I purchased the Samsung brand. I really miss this feature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy doing your dishes, Cheryli. Let's help you with your dishwasher.
This dishwasher model has an AutoRelease Door feature that opens the door automatically to circulate air for 20% better drying performance. In addition, if your dishwasher does not clean the dishes well. Please click the link and hyperlinks and watch the embedded video for tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615902, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is not the best model don’t like the silverware rack it moves all over the place def wish I could of purchased a different model when I purchased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John G,
We understand how you feel about your dishwasher's silverware rack placement. We're here to help you.
We have shared the manual link below, which includes recommendations on the placement of silverware in your dishwasher. Please refer to pages 21-22.
User manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150778807) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Great priduct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the feature where the door opens after wash is complete.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The. Dishwasher works excellent no issues so far and it was great price.
I would recommend this to a friendGreat machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been great. Area for cutlery is much better than the previous one. Cleans stuck in items pretty good.
I would recommend this to a friendLess capacity compared to others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside is smaller compared to other dishwashers. Takes fewer dishes and glasses.
I would recommend this to a frienddishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had dents in the front and the kick plate on the bottom was badly bent.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
A little to environmentally friendly for me
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only downfall doesn’t dry dishes it’s “environmental friendly and money saving” open door to dry is not for me, it was a gift not my choice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that doesn't dry dishes; kindly click the embedded words.
Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147950004) to help our team pull up your information when you message us.
Thank you.
-Ricardo
