Customer Ratings & Reviews
- Model:
- NA30N6555TG
- SKU:
- 12492102
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Would buy porcelain best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointed in the heating temperatures clean up is not a breeze all grates are very heavy and hard to keep clean. One stain and it burns in . Stainless steel stains super easy even w water falling on it (boiling)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lore, I see you have some concerns with your Samsung Cooktop and understand you are having trouble cleaning it. I want to provide you with some helpful information to keep your machine looking pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00049945/
We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Totaltech totally sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer reallt wanted to install. Measured snd said if might fit. Neglected to say (until directly asked) that wifi module wouldn't fit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .James, let us provide you with the details of the cooktop specifications.
The cooktop dimensions are 281 /2" x 31 /8" x 195 /8", which meets the installation requirements, and the wifi module is outside the countertop cutout.
For reference, please see the "Installation Requirements" and "Cooktop Dimensions" on page 2 of the Spec Sheet.
Spec Sheet:
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/na30n6555tg/NA30N6555TS_V4.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145884808 to help our team pull up your information.
Have a great day.
^Aloe
Cooktops are overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I would have went with a cheaper one if I could do it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Than you for your feedback, MrPickles. ^Lo
Defective product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective products. Bought it exactly 2 months ago and installed couple of weeks ago. Aleady the lights are not working. Called Samsung for technician after an hour on the phone they agreed to send one. Still no idea when. They asked for serial number date of purchase which I sent them a copy. They wanted to know how much I paid. I sent them the receipt but since it was for few items it was not acceptable.. I was so frustrated for the service and the products that I am canceling all my other items that I bought for my remodeled kitchen. There are better brand with better service out there. Horrible experience. Wish could have given them -10 that they deserve
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your Samsung Cooktop. I am glad to see that our Customer Service was able to update your warranty with your Bill of Sale showing when you purchased it for your warranty start date. Now our Service Professionals will take care of your with a speedy repair. Thank you for choosing Samsung. ^Brad
Great cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful cooktop but gets dirtyy soon especially with indian cooking.
I would recommend this to a friendLove this!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the lights, love the look! Delivery and set up was great!
I would recommend this to a friendN/A
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth does not work with Range Hood............
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lion,
I see you have some concerns with connecting your Samsung Cooktop. I would like to offer some help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203249/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143031045. We thank you for being a part of the Samsung family. ^Brad
Faulty Cooktop with a faulty knob
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is faulty as one of the knobs is not working correctly. The tech on site already submitted the complaint for the exchange.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review on one of our Samsung cooktops, SyedatifShamim!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Has not been installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This inten has not been installed. My installation is scheduled for 12/24. Once it has been installed I will rate it The installation has been scheduled by Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we appreciate your feedback, when you do get your cooktop installed if you have any questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144010708) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Gas stove top
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly...low gas flow. Some of the gas is not going all the way around.
No, I would not recommend this to a friendbad quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality i been trying to get in touch with best by no answer from them kitchen pain is pealing completely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear of the issue you're having with your cooktop. We would like to inquire more about the issue you're experiencing. If you could contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007747) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
None standard size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because of the notch on the back for Bluetooth, this unit did not fit for me. I have a granite backsplash which it hits trying to drop it in. Everything else fit and looked good. Not sure who's bright idea it was to stick this on all of the Samsung cooktops but I think it was a mistake and probably will affect their sales. It really surprises me they would not think a wall might be behind the cooktop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello gdbestbuy,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
To understand better the features and specifications of the product here's the product manual.
https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144528048
Thank you for choosing Samsung.
^Ross
Nice cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed but so far so good.Haven’t figured out how to download the wifi
I would recommend this to a friendStovetop is okay, but wouldn't rec LG appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works fine. Wrought Iron hard to clean. NO LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Keeping the stove top clean is easy and just a few steps away! We'll be delighted to help.
A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. I have provided the link below to learn more.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
You may also check pages 19-24 of the user manual to learn more about maintaining the cooktop.
https://downloadcenter.samsung.com/content/UM/202212/20221230145327419/FULL_NA30N6555TG_DG68-01089A-04_EN_MES_CFR_221228.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145564454) to help our team pull up your information when you message us.
Thank you!
-Angelica
disappointed in Palm Springd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and PAID Range top and Dishwasher last April. Delivered in November. Went to pick up and they SOLD it to someone else.. Great now discontinued. Had to pick something else and had to wait... The new countertop was cut to the original and new one had to be recut to fit. Same as dishwasher and got a cheaper one than the Bosch we order. Gee... no call .. no I sorry.. No additional payment for the re-cut counter top or the extra time paid to fit the dishwasher.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it when I first got it, but exactly 20 days after the warranty expired a burner completely died. Repairs are going to cost approximately 40% of the original purchase price. The knobs are very weak as well and several have broken.
No, I would not recommend this to a friend
