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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 222 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 222 reviews
  • Rated 2 out of 5 stars

    Not built for the long term

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would consider another manufacturer, or purchase a parts warranty. The stovetop works fine, but the knobs are held in place by plastic and three out of five of them have cracked. the cost to replace a single know is more than $200 on the Samsung Parts store. I contacted Samsung and they were not willing to help in any way.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME Cooktop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very sharp looking cooktop that puts out the heat. Takes 1/2 the time for water to boil. Love the blue light up dials to let you know if the gas is on. Haven't tried the Wi-Fi controls yet though but handy nonetheless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stove top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice, looks great. Burners work very well. Love the black stainless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had this for very long, and I have been out of town so I haven't used it much. Best Buy said I could get 25 points (whatever that means) for doing this review. It looks nice. Pretty easy to use. And it has the features I want. The WiFi integration is pretty much just a gimmick. You can see when the burners are on and that's pretty much it. It's still a nice feature if you think you forgot to turn the burners off.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is happy to hear that you've had such a great experience! Thank you for choosing Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs hot, and cooks beautifully. Need to make sure your hood is able to keep up with cooktop.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for the kind words and great suggestion, Alistu. We love hearing from our satisfied customers. ^Lo Samsung

  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all the products. My favorite!!! Easy to clean. Works well. Functional and griddle is a plus

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look for our new kitchen! Burners are great and you can cook more at once! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cook Top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very happy with this product. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stove top

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size stove. With good heat and big flame. Quality is good also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Cooktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gas cooktop has nice look. Its Easy to use and functions great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Aluminum on the front, not stainless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just learned the hard way that it is not all stainless steel. The front part by the knobs is aluminum. Easy Off was used on that part to clean it and it is ruined. The stainless parts held up but not the aluminum.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 36" Cooktop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really Like it, Not Perfect, Two issues: The largest and second largest burners are too hot at the lowest settings. When you want to keep something warm, it boils, making you watch it closely or move the items to other burners. When you want something HOT and Fast it's awesome. The second problem is the cast Iron Skillet. It is not NON stick and is a pain to clean. I guess I will have to "Season" it like other cast iron cookware. Wish I got it with an Aluminum NON-Stick

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Happy customer

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! Happy with the purchase and came on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cooktop was verything we could have asked for. Puts out great heat. However, the WiFi piece sticks out of the back, so is difficult to drop into a cut out countertop so that it fits correctly. The piece is easily removable but eliminates the WiFi feature (which we never needed to begin with).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice, not worth the money.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we first got the stove, it was very, very nice. It’s been approximately two months I believe and the grates are very, very difficult to keep clean. We did pay extra and bought the mat for underneath which does help out a great deal. We also paid to have it installed… And it’s very loose and moves around. And when the installer was leaving, he said if you have a problem, don’t call me call Best Buy. We thought this was kind of odd but hey, nobody cares anymore right?!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand your perspective and how you feel about this experience. Let's help you out, AmyR.

      Kindly refer to page 15 of the installation manual below to check the proper installation of the hold-down bracket. Please ensure that it's properly installed on the cooktop.

      Installation Guide:
      https://downloadcenter.samsung.com/content/EM/201903/20190314204042380/Install_NA30N6555TG_DG68-01091A-02_EN_MES_CFR.pdf

      I've shared the proper cleaning instructions for the gas cooktop below; kindly visit the hyperlinks for further help.

      How to clean your Samsung gas cooktop:
      https://www.samsung.com/us/support/answer/ANS00049945/

      Should you require further assistance, please feel free to get back to us via the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1148539175, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Value for Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from 30 inches Samsung cook top to 36 inches. I love it. And it well gel with Samsung hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Cook top with Wi-Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to see blue light to know if range is on. Convenience of. Ring able to check if range was left on with Wi-Fi. Would have been nice to be able to shut off range remotely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooktop was installed quickly and well. The cooktop itself is very good - easy to use and heats our pots and pans with an easily adjusted flame. The only drawback might be the WiFi function which seems useless. Not enough to lower the rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy, Sleek and temp options are fantastic.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace a badly designed Whirlpool cooktop that stoped working when any type of liquid when under the knobs. Chose the black so that the Stainless Steel scratches wouldn't show like my previous cooktop. While the front where the knobs are is a nice black stainless steel, I was surprised but the rest of the cooktop which is a glossed black enamel. Its easy to clean, connected well with our Smart Things home automation where we can at least see if we left the stove or is on. I've also created a notification if the stove it on more than an hour, to alert me, which is great. Very sturdy, easy do it yourself replacement if you're even slightly handy. Love the middle burner which is HUGE! Burner sizes are great to help with temp control and the cast iron grill that sits onto of the existing grates, makes a mean grilled cheese!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the design/style. The installation was easy, although to be honest it was just a swap from my previous cooktop. Managed to connect to the app, although, for me, not much use out of it. In the future I plan to get the new extractor. Hope the integration is good.

    I would recommend this to a friend
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